express24 for account customers

Delivery by close of business next working day

Features

What you can send

  • You’ll be amazed by how many things you can send on express24. Find out more

Size and weight

  • Individual parcels can weigh up to 30kg
  • Parcels can be up to 1.5 metres in length and the length and girth combined should not exceed 3 metres. Larger items are welcome on our 2 day large delivery service

Packaging and address

  • For help on how to correctly package and address your parcel, read our comprehensive packaging guidelines

Collection options

  • We offer a choice of collection and convenient drop-off locations to meet your needs
  • You can drop your parcel off at 10,500 Post Offices® or 54 depots (up to 7pm) around the UK
  • We can collect your parcel at an agreed time
  • Book on-line or via the phone for adhoc collections
  • We’ll collect from the majority of the UK on the same day, if you book your collection by 1pm

The delivery

  • We deliver our express24 service to the majority of UK destinations; for some remote areas the service is not available or may take a little longer
  • We have the latest state of the art scanning equipment that enables you to monitor the progress of your parcel from collection through to delivery.
  • Saturday delivery is available on express24
  • We offer a no signature option, if you are sending perishable or other items that do not require a signature

SMS/email alerts

  •  SMS/email notification messages are sent on the day of dispatch and the day of delivery to keep your customers updated on their delivery.  We also provide a 30-90 minute pre-delivery notification, so they’ll know we’re on our way
  • We can also provide an Interactive SMS service, to enable your customers to reschedule their delivery to an alternative day (up to 2 days ahead) or opt for a neighbour or Post Office® collection

Compensation

  • Delivery time is guaranteed. If your parcel doesn’t arrive by the stated time, we’ll refund 50% of the delivery cost and we also cover you against loss or damage up to £100. Further compensation cover is available