express48large for account customers

Delivery within 2 working days for your larger items

Features

What you can send

  • You’ll be amazed how many things you can send with express48large. Find out more

Size and Weight

  • Individual parcels can weigh up to 30kg
  • Parcels can be up to 2.5 metres in length and the length and girth combined should not exceed 5 metres

Packaging and address

  • For help on how to correctly package and address your parcel, read our comprehensive packaging guidelines

Collection options

  • We offer a choice of collection and convenient drop-off locations to meet your needs
  • You can drop your parcel off at 10,500 Post Offices® or 54 depots (up to 7pm) around the UK
  • We can collect your parcel at an agreed time
  • Book online or via the phone for ad hoc collections
  • We’ll collect from the majority of the UK on the same day, if you book your collection by 1pm

Delivery

  • We deliver our express48  service  to the majority of UK destinations; for some remote areas the service is not available or may take a little longer
  • We have the latest state of the art scanning equipment that enables you to monitor the progress of your parcel from collection through to delivery
  • Saturday delivery is available on express48
  • We offer a no signature option, if you are sending perishable or other items that do not require a signature

SMS/email alerts

  • SMS/email notification messages are sent on the day of despatch and the day of delivery to keep your customers updated on their delivery.  We also provide a 30-90 minute pre-delivery notification, so they’ll know we’re on our way

Compensation

  • Delivery time is guaranteed. If your parcel doesn’t arrive by the stated time, we’ll refund 50% of the delivery cost and we also cover you against loss or damage up to £100. Further compensation cover is available

"Our collection driver understands our business and never lets me down. His 7.5 tonne vehicle provides the capacity to ensure all our parcels enter the pipeline the same day, even in our busiest periods."

The Helping Hand Company — Richard Thomas, Logistics Manager