expressexchange

A service that simplifies customer exchanges

Features

Service options

  • We provide a fast efficient exchange service, with the collection and delivery undertaken in a single transaction
  • A wide change of delivery speeds are available e.g. exchange10, exchangeAM and exchange24

Collection options

  • We offer a choice of collection and convenient drop-off locations to meet your needs
  • You can drop your exchange parcel off at 54 depots (up to 7pm) around the UK
  • Book on-line or via the phone for ad hoc collections
  • We’ll collect from the majority of the UK on the same day, if you book your collection by 1pm

Delivery

  • We deliver our exchange service to the majority of UK destinations; for some remote areas the service is not available or may take a little longer
  • We have the latest state of the art scanning equipment  that enables you to monitor the progress of your parcel from collection through to delivery
  • Saturday delivery is available on the exchange services
  • Providing tracking and reporting that links the outward and return item in one transaction, so that you can track the progress of the delivery and return items

SMS/email alerts

  • SMS/email notification messages are sent on the day of despatch and the day of delivery to keep your customers updated on their delivery.  We also provide a 30-90 minute pre-delivery notification, so they’ll know we’re on our way

Compensation

  • Our compensation cover for delay, loss and damage is in line with our other express services e.g cover for express24exchange is the same as express24

"Their reliability and their flexibility have been a key factor in the strength of our relationship."

CPG Logistics — Tracy Tollervey, Commercial Director