expresspm for account customers

Delivery for the next working afternoon

Features

expresspm service

  • The expresspm service offers delivery between 12 noon and close of business (5.30pm) the next working day
  • Ideal when you know that your customer won’t be home in the morning and their preference is a PM delivery

Size and weight

  • Individual parcels can weigh up to 30kg
  • Parcels can be up to 1.5 metres in length and the length and girth combined should not exceed 3 metres

Packaging and address

  • For help on how to correctly package and address your parcel, read our comprehensive packaging guidelines

Collection options

  • We offer a choice of collection and convenient drop-off locations to meet your needs
  • You can drop your parcel off at 10,500 Post Offices® or 54 depots (up to 7pm) around the UK
  • We can collect your parcel at an agreed time
  • Book on-line or via the phone for ad hoc collections
  • We’ll collect from the majority of the UK on the same day, if you book your collection by 1pm

The delivery

  • Our expresspm service delivers to the majority of UK destinations; for some remote areas the service is not available or may take a little longer
  • We have the latest state of the art scanning equipment that enables you to monitor the progress of your parcel from collection through to delivery
  • We provide proactive customer service to keep you updated on the progress of your items through to delivery

SMS/email alerts

  • SMS/email notification messages are sent on the day of despatch and the day of delivery to keep your customers updated on their delivery.  We also provide a 30-90 minute pre-delivery notification, so they’ll know we’re on our way
  • We can also provide an interactive text message service, to enable your customers to reschedule their delivery to an alternative day (up to 2 days ahead) or opt for a neighbour or Post Office® collection

Compensation

  • Delivery time is guaranteed. If your parcel doesn’t arrive by the stated time, we’ll refund 100% of the delivery cost and we also cover you against loss or damage up to £200. Further compensation cover is available

"Our customers demand a reliable service and that's what we get from Parcelforce Worldwide. I know I can trust them to deliver our customer promise."

The Helping Hand Company — Richard Thomas, Logistics Manager