Help and advice

Convenientcollect parcels

If you have chosen to have an item delivered to a local Post Office® branch using our convenientcollect service you will need to bring the following when you go to collect your parcel:

  • The email confirmation containing your tracking ID, and;
  • Another form of ID with the addressee name - such as;
    • driving licence
    • debit or credit card
    • recent utilities bill (dated within the last 6 months)
    • valid passport
    • council tax bill
    • cheque book
    • marriage certificate
    • birth certificate
    • mortgage repayment card
    • trade union card
    • military photo/national services/Forces ID
    • medical card

We recommend that you use our online tracking service to ensure the parcel has been delivered to the Post Office before you attempt to collect it. 

You can find the address and opening hours for your local Post Office® branch using our branch finder tool.

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