Help and advice
Collections are usually made between 7:00am and 5:30pm Monday to Friday, depending on the service selected.
When booking a collection, if the current day's date is not appearing it will be due to the fact that the latest time we can accept your request for the postcode you stated has passed. Also, in some outlying postcode areas, collections can only be arranged for the following day.
Saturday deliveries can only be booked for express9, 10, AM, 24 and 48 services.
For the express48 service, you will need to book the parcel collection for Thursday.
For express9, 10, AM and 24 services, you will need to book the parcel collection for Friday.
If there is no Saturday delivery option displayed on the screen, the combined service and collection date option is not available for Saturday delivery.