Help and advice

Inclusive compensation

Occasionally life creates unexpected difficulties. When this happens, our first priority is to put things right for you as quickly as we can. Compensation for loss or damage is included in the price you pay and ranges from £100 to £200 per parcel, depending on the service used. No compensation is included for the globaleconomy service. Please see the table below to see how much compensation is included in the price of each service.

What’s covered: The lowest of the cost/sale price will be used to settle a claim subject to the maximum compensation and allowing for wear and tear and depreciation where appropriate. VAT will be reimbursed in appropriate cases. Indirect or consequential loss including any labour costs is not covered. Postage costs are not paid for damage claims. No loss or damage compensation will be paid when two or more parcels are strapped together.

Proper packaging is really important; if your goods are not packaged properly and become damaged, we won’t pay compensation. We look at packaging before deciding whether to pay a claim for damage so please keep the parcel and its packaging until your claim is settled. Certain items are not covered for compensation in the event of loss and/or damage on our services, see our compensation exclusion page for a full list of items which are not covered.

Enhanced compensation is available for an additional fee on most services to a maximum of £2,500, (£500 for globalvalue). Enhanced compensation is not available on musical instruments.

Services

Maximum inclusive compensation

express9

£200

express10

£200

expressAM

£200

express24

£100

express48

£100

express48large

£100

globalexpress

£200

irelandexpress

£200

globalpriority

£100

globalvalue

£100

HM Forces - BFPO

£100

globaleconomy

N/A

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