Help and advice
Are your contents packaged correctly?
It’s really important that you package your items well, to keep them safe on their journey.
Wrapping your items
Place your items in a rigid cardboard box with sufficient protective internal packaging such as polystyrene chips, polythene foam, bubble wrap or crumpled paper to prevent movement in transit. Multiple items within a parcel should not be touching. Detailed packaging advice is available in our packaging guidelines (PDF, 817KB) and this includes electricals, musical instruments, bicycles, car parts, china, glass, foodstuffs and flowers.
Strong outer packaging
A corrugated cardboard box with a quality outer wrapping is best. Make sure the outer packaging is strong enough for the weight of the parcel. Please note any items packed in kraft paper cannot be sent via our globalexpress service.
Sealing the parcel
Seal the parcel well, top and bottom, with plastic or reinforced carton tape, rather than ordinary household tape. Never use string, plastic strapping, shrink wrap or bubble wrap on the outside of your parcel as they can get stuck in our machines. Please don’t strap boxes together. Put everything in the same box or send separate parcels (all UK services, globalexpress and globalpriority offer competitive consignment pricing when several parcels are going to the same address).
Labelling of goods (luggage)
Labels glued on to luggage items often become detached. Make sure you attach the label by using a clear plastic envelope and attach this envelope to a handle or strap on the item using a bag tie.
Clear, accurate addressing
Make sure the recipient’s name, address and postcode is clearly written on the parcel. In addition, write your own name, address, postcode and phone number on the outside and inside of the parcel, in case there are any queries during transit. The phone number of the recipient is also helpful and for globalexpress the telephone numbers of the sender and the recipient must be written on the customs pack.
Correctly completed documentation
Check all documentation is accurately completed to avoid any delay in transit. Make sure the service barcoded labels are securely attached to the parcel and are clearly visible. Customers sending to non-EU destinations will need to declare the parcel contents on the customs pack. For globalexpress this is a requirement for all destinations.
If your goods are not packaged properly and get damaged you will not be able to claim compensation.