Help and advice

Prepared for delivery

If it’s Monday-Friday, then your parcel is ready for delivery today. Deliveries to UK recipients in UK zones 1-3 are usually made between 7:00am and 6:00pm, depending on the service selected.

All parcels received in our depot during Friday night and Saturday morning will be loaded to our delivery vehicles, whether they are due for delivery on Saturday or Monday.

When the sender has chosen and paid for the Saturday delivery service, we will deliver your parcel on a Saturday. Deliveries on a Saturday are between 7am and 2pm. However, if the sender has not chosen the Saturday delivery service, then we will deliver your parcel on Monday (except for Bank Holidays / Public Holidays).

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Normal deliveries and collections will take place today

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Normal deliveries and collections will take place today