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Helpful hints and tips

Security

I’ve received suspicious emails

Worried about emails or received an email that suggests it is from Parcelforce Worldwide, but you think it might not be? Read on…..

If you receive an email that appears to be from Parcelforce Worldwide but is unexpected, remember:

  • We will never send you an email asking for debit/credit card numbers or other personal or confidential information.
  • We will never ask you to enter information on a page that isn’t part of the Parcelforce Worldwide website.
  • We will never include attachments unless the email was solicited by you and sent from a recognised member of Parcelforce Worldwide staff.
     

Here are some quick ways to help you identify a scam email:

  • Check at the top – fraudsters often use subjects or greetings that are impersonal and general like “Attention parcelforce customer”
  • They may use a forged email address in the “from” field like “delivery@parcelforce.com” or “Track your parcel…”, or something similar.
  • They may even use the Parcelforce Worldwide logo.

These are common techniques used to make an email appear genuine, but none of this guarantees the email has come from us.

Further help on internet security issues can be found at www.getsafeonline.org


Important customer information – 26th September 2011

We have been alerted to a number of malicious/spam emails that have been sent to various business and private email addresses, some of which belong to our customers.

The email has been designed by the sender to look as though it has been sent from Parcelforce Worldwide – IT HAS NOT – and is a common technique among spammers/fraudsters to make the email appear genuine and encourage the recipient to open it.

The content of these emails varies, but includes reasons like there is a problem with the delivery address, the parcel is too large and should be collected or it invites the recipient to “Track your parcel”.  It also includes descriptions like “Parcelforce Service”, which we would never use in any communications with our customers.

In the event that our delivery driver is unable to deliver a parcel, they will leave a card which explains where you can collect the parcel or how to arrange a redelivery.

Some of the emails also have an attachment which is reported to have a virus – under NO circumstances should this be opened.  We recommend that you delete the email from your inbox.

If you require further assistance, please contact us at parcelforce@parcelforce.co.uk.
 

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