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Help & Information
Need help with registration?
- Why register?
- How do I register?
- Where can I find my account number and contract number?
- I do not have an account number or contract number. Can I register?
- Problems registering?
- When can I log on?
- Problems logging on?
- Need more help?
It’s very easy and convenient to manage your account with Parcelforce Worldwide online by registering here today. If you take just a couple of minutes to register, you’ll have instant access to a whole range of useful to save you time and keep you in control of your despatches.
For example, you will be able to track the progress of your despatches whenever you like – day or night and you can advise us of a collection request and print labels for our UK services at a time to suit you without having to call us.
You can register instantly today and immediately start to manage your account on-line.Back to top
How do I register?
E-mail address- the email address you enter here will be the Username you use to log on with.
Password – your password should be 6 characters or more in length and is case sensitive.
Re-type password – retype your chosen password. Remember your password is case sensitive.
Password reminder - this cannot be your password but should prompt you to remember your chosen password.
Title - select the appropriate title from the drop down list.
First name - enter your first name here.
Last name - enter your surname here.
Position - select the appropriate job title from the drop down list.
Your company name - enter the name of your business here.
Your company postcode - enter the postcode of your business address here.
Your business phone number – enter your business phone number here.
Your account number - you will find your account number on your printed customer service report (see below). The account number in the format ABC123456 should be entered.
Your contract number - you will find your contract number on your printed customer service report (see below). Currently only an inland contract number can be registered. If you have multiple contract numbers associated with one account number, you do not need to enter all numbers, just enter one contract number in the box underneath the account number.
If you have a website, please provide your URL address - enter your company website address here in the format www.webaddress.com or co.uk. If your company doesn’t have a website, leave this box blank.
You also need to choose whether you would like to receive information from our company or from other carefully selected companies.
Once you have completed these fields, you need to confirm that you have read and accept our Parcelforce Worldwide terms and conditions by checking the box. Your registration can’t be accepted until you have done this. To read the terms and conditions, click on the link.
Where can I find my account number and contract number?
You can find these details on a recent copy of your Customer Service Report as shown below.
I do not have an account number or contract number. Can I register?
The registration form can only be completed by customers that hold an inland account with us. Registering on the site allows our account customers to book collections on their account and view reports etc specific to their account; all facilities appropriate to account holders only.
Customers without an account can still track a parcel and book a collection from the home page without registering.Back to top
Are you getting an error message about already being registered? – If so, this means you have previously registered on another of the Royal Mail Group sites. To extend your registration to include Parcelforce, just enter the e-mail address and password you use on those sites in the log in boxes at top of the registration page, log on and follow the subsequent online instructions. If you cannot remember the password for this e-mail address, click on the link in the error message to get a password reminder.
Are you getting an error message about your account number not being recognised? – Are you putting in a valid account number and contract number? Please check the formats and numbers. If you have multiple contract numbers associated with one account number, you do not need to enter all contract numbers, just enter one contract number in the box underneath your account number and all inland contract numbers will be registered.
Currently you can only register inland contract numbers for UK collection and deliveryBack to top
When can I log on?
Online registration is immediate. The system will validate your account and contract number details and if they are correct, a successful registration message will appear, at the same time as you receive a ‘Welcome’ e-mail. You can then use the website online account facilities straight away.
Problems logging on?
As soon as you are registered you should be able to access our services. If you are having problems logging on, use our password hint facility to receive an email reminder of your password or if this does not help, you can request for a new password to be sent to you.
Need more help?
If you need more specific help with your Parcelforce Worldwide registration please phone 08456 06 04 06