Customer alerts
Cookies help us improve your Parcelforce Worldwide online experience. If you accept their use, continue using our site. Or, find out more about cookies.
The information contained on this page will support you with your parcel sending requirements. However, if there's anything else you would like to know you’re always welcome to speak to your Parcelforce Worldwide Account Manager.
The links below are all formatted as downloadable documents, so you can save them to your own computer or print them off as and when required.
Links to useful information:
Customer Service Guide Final Online (PDF, 3.5MB)
Conditions of Carriage August 2011 (PDF, 252KB)
General Prohibitions and Restrictions including Goods Excluded from Compensation 6 Dec 2011 (PDF, 147KB)
Packaging Guidelines (PDF, 894KB)
Calculating Volumetric Weight - 31 January 2011 (PDF, 34KB)
Options for Collection and Delivery - 31 January 2011 (PDF, 42KB)
Delivery Speed Guarantee Exceptions - 31 January 2011 (PDF, 30KB)
Exporting and Importing (PDF, 488KB)
List of UK postcodes by Zone - 18 February 2011 (PDF, 49KB)
Postcode Exceptions List for UK Zones (PDF, 49KB)
How to send a parcel using www.parcelforce.com (PDF, 2.6MB)
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