If we receive a parcel from overseas for import customers, we will pay any Customs duties and taxes on their behalf to HMRC.  However, we will require payment for this, together with our Customs clearance fee, before the parcel can be delivered to them.  Parcelforce Worldwide charges a Customs clearance fee which helps cover the cost of additional handling, administration, collection of monies and provision of facilities for Customs clearance of packages. 

We have two levels of clearance fee for import parcels.  There is a charge of £13.50 for express parcels imported through the EMS (i.e. International Datapost equivalent) and GLS (i.e. Euro 48 equivalent) networks and also for high value standard parcels (valued at over €1000).  For all other import parcels, an £8 charge will apply.

These clearance charges are only applied if a duty or tax is payable on the parcel.

We will also make a charge if we have to hold your parcel whilst Customs process it, so we would recommend that you respond promptly to any Customs queries to avoid these charges.  We will not levy a fee for the first 10 days, after 10 days however, storage fees will be charged.  For more than 10 and up to 20 working days, - £5.50 per parcel.  For each subsequent working day over 20 working days - £1.35 per parcel.  All parcels valued at over £2,000 are placed in secure storage until completion of Customs formalities.

For more information about these fees, please contact a customer service advisor on 08448 00 44 66.