For goods moving within the EU, import duties and taxes do not usually apply.  However, for goods imported from non-EU countries, Customs charges do apply, these may include import duty, excise duty and import VAT.  Goods with a value exceeding £18 (for commercial items including internet/mail order purchases), or £36 in the case of gifts between private individuals, are generally subject to Customs charges.  Normally charges are calculated upon the declared value (plus postage for commercial items).  Further general information can be obtained by contacting HMRC on 0845 010 9000 or at www.hmrc.gov.uk.

If you have a specific query about the duties / taxes for an imported parcel through Parcelforce Worldwide, then contact the Customs team on 02476 212860, or by email at postal.correspondence@hmrc.gsi.gov.uk

Please quote the charge number and date from the Customs Charge Label (OE94) and retain outer wrappings and all documents, as they may be required to resolve your enquiry.