Customer alerts
Cookies help us improve your Parcelforce Worldwide online experience. If you accept their use, continue using our site. Or, find out more about cookies.
Importing into the UK is usually straightforward, but there may be times when it becomes more complicated given the contents of the packages, or the reasons for import. We suggest that you contact HM Revenue & Customs HMRC for detailed information on import Customs procedures and charges.
If a parcel is received from outside the EU addressed to you, we will clear the goods through HMRC. You will be required to pay any relevant import duty, excise duty and VAT, (as determined by HMRC), together with our own clearance fee, details of which will be sent to you in a letter.
To make things easier, you can now pay by credit or debit card online or over the phone. Once payment is received you will be able to select how and when you would like the parcel delivered.
For goods moving within the EU, import duties and taxes do not usually apply. However, for goods imported from non-EU countries, Customs charges do apply, these may include import duty, excise duty and import VAT. Goods with a value exceeding £15, for commercial items including internet/mail order purchases, or £36 in the case of gifts between private individuals, are generally subject to Customs charges. Normally charges are calculated upon the declared value (plus shipping costs for commercial items). Further general information can be obtained by contacting HMRC on 0845 010 9000 or at www.hmrc.gov.uk.
If you have a specific query about the duties / taxes for an imported parcel through Parcelforce Worldwide, then contact the Customs team on 0845 600 4781.
Please quote the charge number and date from the Customs Charge Label (OE94) and retain outer wrappings and all documents, as they may be required to resolve your enquiry. Note also that this charge label is your proof of import for VAT purposes.
© Copyright Parcelforce Worldwide 2013. All Rights Reserved
Cookies are small text files stored by your device when you access most websites on the internet. We will use two types of cookies:
www.parcelforce.com (this Website) uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant and error free as possible. Further information about the types of cookies in use on this Website is set out below.
By using this Website you agree to the use of cookies. Please note that certain cookies may be set the moment you start visiting this Website. These will be session cookies on your first visit to this Website. If you continue to use or revisit this Website then persistent cookies of the types described below will be served. You can choose to manage the cookies we use on this Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org.
Please note that preventing cookies is likely to impact the functionality or performance of this Website, or prevent you from using certain services provided through it. If you choose to prevent cookies, we cannot guarantee access to the services provided through this Website or be sure how this Website will perform during your visit. Preventing cookies will also affect our ability to update this Website to cater for user preferences and improve its performance.
The types of cookies we currently use on this Website are set out below. The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide.
| Cookie Category | Details |
|---|---|
| Strictly necessary |
Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies let this Website provide services at the request of users. This Website uses strictly necessary cookies to:
|
| Performance |
Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous. This Website uses performance cookies to:
|
| Functional |
Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users. This Website uses functional cookies to:
|
| Targeting or advertising cookies |
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests, to help measure the effectiveness of advertising campaigns. This Website does not currently use any targeting/advertising cookies |
Further general information about cookies is available at www.allaboutcookies.org.
To read the International Chamber of Commerce Cookies Guide visit: http://www.international-chamber.co.uk/blog/2012/04/02/launch-of-icc-uk-cookie-guide/
For further information about Google Analytics please see http://www.google.com/analytics/learn/privacy.html
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.