If you purchase services at the standard rate of VAT, a VAT receipt will be produced automatically at the end of any customer session at www.parcelforce.com, or when sending an item via a Post Office® branch or Parcelforce Worldwide depot. For services booked for a subsequent day via our call centre, our driver will bring a VAT receipt out to you when they come to collect the item.
If you are a VAT registered business, then for services purchased via our call centre for collection the same day, via www.royalmail.com or PayPal, you may request a full VAT receipt by emailing vat@parcelforce.co.uk quoting your name and address and the consignment number.
The VAT receipt you receive for our services at Post Office branches will ordinarily be a ‘simplified’ VAT receipt. If the total value of services is above a certain threshold, you will be asked if you require a full VAT receipt and, if yes, to provide the name and address of the business. You will require this if you are a VAT registered business and the total value of services is above the threshold. All our other VAT receipts are sufficient irrespective of the total value of services. Full VAT receipts are only available at the Post Office branch at the time of the original transaction. If you require a full VAT receipt after the transaction is complete please contact the Post Office customer helpline on 08457 223344 within 30 calendar days after the date of the transaction. You will need to provide the session ID number from the ‘simplified’ VAT receipt issued at the time of the transaction.
All receipts will clearly show the net (excluding VAT) and gross (including VAT) prices, and total VAT amount. An example of a Post Office receipt (PDF 72KB) is attached.
