Account Support

For account support and information please see a range of information below.

Account customer queries

There’s a range of support to help with Account Customer enquiries. Detailed below are quick links to our most popular help pages and useful contact numbers.

You can also access a range of online help and support at our Account Customers Information pages which are available 24/7, 365 days a year. Visit for further details.

Quick links and useful contact numbers

Account Customers Help form

This is the quickest and easiest way to contact us. 

  • Log your query on our help form for all UK & International parcel collection & delivery enquiries.

Service updates and tracking

  • Latest service updates can be found here
  • Track your parcel here or, contact: 0344 800 4466**

Claims and surcharges

Quick links to additional help pages

Account support

  • Register or visit your account at – you can keep track of your parcels using our Tracking and Reporting Dashboard, view your invoices and customer service reports and order thermal labels, document enclosed wallets and other supplies.

Technical help and our ‘How to use our services’ guide

  • Billing & Invoicing contact 0344 800 44 66**
  • WDMO helpdesk contact 0344 8006 205** 
  • Please see our ‘How to use our services’ guide with handy tips that include everything from sending a parcel, arranging a collection to understanding your invoice. 

Further account support

If you have your Account Manager contact details, please contact them directly. 

If you don’t have this information, please complete the form here and one of our sales advisors will be in contact with you. 


**Calls may be monitored and recorded for training purposes. Local and mobile call rates may apply. Call costs may vary depending on your service provider and whether you are calling from a business phone.

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