Perhaps unsurprisingly, the recent COVID-19 pandemic was a catalyst for huge changes to consumer behaviour.
The Delivery Excellence Awards
We are delighted to announce that we have been shortlisted for ‘Best Customer Experience’ at the Delivery Excellence Awards!
Here at Parcelforce Worldwide, our customers are so important to us. We value them, we listen to them, and we continually strive to provide the highest standards of service and improve for them.
At Parcelforce Worldwide, our customers are at the centre of everything we do.
Therefore, we are delighted to share that we have been shortlisted for an important award that recognises how much we focus on our customer experience; The ‘Best Customer Experience’ award.
Each year, the Delivery Excellence awards are held during The Delivery Conference in February. These are prestigious awards and we are delighted that we have been shortlisted for our amazing tracking and reporting dashboard.
When we started to create our dashboard we wanted to develop a game-changing, completely customer-centric tool, which was super easy to use. To ensure we got it exactly how our customers wanted it we held a series of detailed customer workshops. Using our customers' feedback we tweaked and adjusted it until we were certain that it was exactly how we and our customers wanted it. Our dashboard has now been developed into a completely unique tool which provides our customers with a single view of all their UK and international parcels in a simple, easy to use format.
The dashboard also empowers our business customers. It allows them to track all their parcels from a single, easy tool, and answer their own customers enquiries instantly – avoiding having to make notes, take details and get back to them. The dashboard also has functions which allow users to run reports and create watch lists.
For many of our valued customers, the dashboard is now completely ingrained into their everyday activities, with many of our customers using it daily. It’s extremely popular too, with most users rating it as ‘excellent’ ‘very good’ or ‘good’.
The award nomination described our dashboard as ‘A fantastic, innovative tool that completely empowers businesses. It’s game changing in the industry and is another great example of Parcelforce’s customer-centric digital strategy.’
If you would like to support us in this, we would love it if you could vote for us by following this link.
Whether we win or not, we are looking forward to walking the ‘red carpet’ and we are honoured to have been recognised for such a prestigious award.
If you aren’t already using our dashboard, check it out today! More information can be found here.