Help and advice

Account prohibitions and restrictions

To comply with strict transport regulations and in line with other parcel delivery companies, Parcelforce Worldwide does not carry the majority of goods classified as dangerous in the latest edition of the International Civil Aviation Organization’s Technical Instructions. Parcelforce Worldwide also prohibit or restrict other materials and products that may be hazardous to our staff and operation. Additionally, some destinations will not accept specific items and some items are prohibited from being sent by certain services. Particular destination exclusions and restrictions are shown in the relevant country information pages at parcelforce.com/countries

 

Safety Data Sheets

European regulations require a Safety Data Sheet (SDS) to be provided for many products, either before or at the time of first delivery. Section 14 of the EU format SDS indicates that a product is classified as dangerous goods by the presence of a four digit ‘UN’ number. Unless specifically permitted dangerous goods are forbidden in mail.

Consumer warning markings

Some everyday household items bear consumer warning markings which may or may not indicate they are classified as dangerous goods. Products bearing the following consumer warning markings ARE classified as dangerous goods:

Note: A product bearing the corrosive marking (depicted far right below) is NOT classified as dangerous goods if the signal word and hazard statement ‘Danger - causes serious eye damage’ applies.

consumer warning markings

Unless specifically permitted, dangerous goods are forbidden. We also list some goods which are not covered by our inclusive compensation and detail some occasions where the delivery speed guarantee does not apply.

Please remember that this section provides a guide and should be read in conjunction with the Parcelforce Worldwide Conditions of Carriage.

Goods excluded from compensation

Please note this list is not definitive and may be changed from time to time.

Please be aware that the following goods are excluded from compensation: Dangerous, prohibited or restricted goods (where you do not comply with the relevant terms and conditions) or goods sent in breach of sanctions. Further information about sanctions can be found at parcelforce.com/sanctions 

Money

• Money, credit cards, coins, financial documents – or money’s equivalent including bankers drafts, current bank notes, currency notes or coins, postal orders, cheques or dividend warrants; bearer securities including share warrants, scripts, or subscription certificates, bonds or relative coupons, unfranked postage stamps, or revenue stamps, (except a revenue stamp embossed or impressed on an instrument which has been executed); coupons, vouchers, tokens, lottery tickets, scratch cards or similar items which can be exchanged themselves or with any other item for money, goods or services; national insurance stamps; all tickets, including travel and events. Out of circulation coins (not made of Silver or Gold) are classed as Collectables.

• Negotiable documents.

• Stamps un-obliterated postage or revenue stamps. Out of circulation stamps are treated as collectables for compensation purposes (see Collectables, above).

• Tickets, or tickets which are exchangeable for goods or services (including without limitation, airline tickets or tickets for any mode of transportation).

Valuables

• Antiques (objects over 100 years old).

• Articles made largely or wholly of gold, silver or other precious metals.

• Collectables - items which have appreciated in value either due to their scarcity or due to their being out of production are not excluded from cover, but any compensation payable for loss of, or damage to, any collectable shall be limited to the actual price paid for the item.

• Diamonds and other precious stones.

• Fur (except imitation).

• Jewellery (except imitation).

• Sim cards

• Watches

Perishable foodstuffs and articles

• Eggs – compensation will be paid for loss or delay but not in the event of damage.

• Cakes – compensation will be paid for loss or delay but not in the event of damage.

• Plants, cut flowers and seeds (see below).

• All other perishable foodstuffs and articles – (including plants, flowers, medicines, seeds and other vegetable products intended for further processing), may only be sent in accordance with the terms and conditions set out under the heading "Perishable foodstuffs and articles" in the "Restricted Goods" section of this document. In the case of Consignments for delivery in the UK which contain perishable foodstuffs or articles, these must be sent by a guaranteed next day service as a minimum requirement, and be able to withstand transit times of at least 48 hours. Claims for damage will not be accepted where the goods have perished and the parcel was delivered within 48 hours. Please also note that claims for damage caused by late delivery will not be accepted where this was outside of our control. In the case of Consignments containing perishable foodstuffs or articles sent using our international services, we will not pay compensation for the loss or delay of the Consignment or damage to the items.3

Fragile items

Unless stated otherwise, we'll pay compensation for loss or delay of parcels, but not damage to the items.

• Cases (including suitcases and musical instrument cases) used as external packaging; where hard outer cases are used as packaging, the case will not be covered for damage. This does not affect damage claims for contents providing that our packaging guidelines have been followed.

• Ceramics or composites wholly or partially made of china and/or porcelain.

• Fossils, fragonite/rock and stone items.

• Glassware – items wholly or partially made of glass, or containing glass, e.g. glazed picture frames and bottles.

• Lighting – damage in transit or in handling of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes and light bulbs or other inherently fragile items.

• Marble or any stoneware or derivatives, including fragonite and granite.

• Musical instruments – no enhanced compensation is available. We'll pay compensation for loss, delay or damage up to the maximum inclusive compensation, and on condition that the item is packaged correctly (see our Packaging Guidelines).

• Plaster items, including plaster of paris, and Fibre Clay.

• Resin items including amorphite, amber and composites.

Other

• Any items or commodity that by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult are also excluded from compensation cover.

The following items are goods excluded from compensation when using globalexpress, in addition to the items listed above.

• Artwork – including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes without limitation items such as paintings, drawings, vases, tapestries, limited edition prints, fine art, statues, sculptures, collector’s items, customised or personalised musical instruments or similar items.

• Film – or photographic images, including photographic negatives, photographic chromes and photographic slides.4

Restrictions and Prohibitions

Restrictions

We can carry the following items for you, but conditions are applied, either by us or the destination authorities. This list is not definitive and may be changed from time to time. Please refer to parcelforce.com for the most up to date information.

Aerosols

Aerosol Type UK Destinations International Destinations
*Aerosols for personal grooming or medicinal purposes (including deodorants, body sprays, hair
sprays, shaving and removal creams)
Yes No
Aerosols for other purposes (including spray paints,
lacquers, polishes, solvents, air-fresheners, oven
cleaners etc )
No No

*Volume per item must not exceed 500ml. No more than two aerosols can be sent in any one package. Valves must be protected by a cap or other suitable means to prevent inadvertent release of the contents during transport. Aerosols must be tightly packed in strong outer packaging and must be secured or cushioned to prevent any damage.Any package containing aerosol(s) must display the “ID8000” label. See Annex A.The sender’s name and return address must be clearly visible on the outer packaging.

Alcoholic beverages

Alcoholic Beverage Type UK Destinations International Destinations
Alcoholic beverages and liquids (less than 24% ABV), e.g. beer; ale; cider; fortified wine; champagne
Yes Yes
Alcoholic beverages and liquids (more than 24 % ABV but not more than 70% ABV), e.g. whisky; vodka; most spirits and liqueurs
Yes No
Alcoholic beverages and liquids (greater than 70%ABV) No No

 

Volume must not exceed 1litre for any one item and no more than two items can be sent in any one package. The items must be securely closed and placed in a leak-proof liner, such as a sealed polythene bag. Surround with absorbent material and sufficient cushioning material to protect each item from breakage. No more than two items can be sent in any one package. Mark as ‘FRAGILE’ when sending glass bottles. The sender’s name and return address must be clearly visible on the outer packaging.

Arms and ammunition

Carriage of firearms between registered firearms dealers

A service for Section 1 and 2 firearms and low-powered airguns (as defined by the Firearms Act 1968, as amended),imitation firearms, de-activated guns, antique firearms, paintball guns and inert projectiles (not prohibited by s5 of the Firearms Act 1968 as amended) is available to contract customers only, at the absolute discretion of Parcelforce Worldwide, and is subject to Parcelforce Worldwide providing prior written agreement in advance. Where Parcelforce Worldwide provide concurrence to sending firearms, it is subject to a number of conditions

which include:

• Collections and deliveries of section 1 and 2 firearms will only be accepted where it can be shown to Parcelforce Worldwide’s satisfaction that both the sender and the recipient are Registered Firearms Dealers.

• Section 1 and Section 2 firearms, low-powered airguns, imitation firearms, antique firearms, and paintball guns may be permitted for zone 1 to 1 on express9, 10, AM, 48 services; deliveries to zones 2 and 3 must be on an express48 service and include ‘do not air uplift’ sticker on the parcel. 

• Inert projectiles (not prohibited by s5 of the Firearms Act 1968 as amended) may be permitted on express48 service only.

• Customers may only despatch low powered air weapons for the purpose of repair in accordance with UK law.

• Imitation firearms, de-activated firearms, antique firearms and paintball guns can be sent to a home address, subject to compliance with UK law.

• Parcelforce Worldwide reserve the right that if any item is item is sent on the incorrect service, or does not include the correct labelling, or is a prohibited / restricted item then a charge of £20 will be levied in addition to the carriage charge and returned to the sending customer.

• All firearms must be clearly labelled ‘Strictly addressee only’ and ‘Do not leave with a neighbour’.

Batteries

The table below outlines what types of battery can or cannot be sent subject to the conditions detailed below.

Battery Type UK Destinations International Destinations
New alkaline, nickel metal hydride (NiMH) or nickel
cadmium (NiCd) batteries, including household AA
and AAA (except lithium batteries)
YES YES
Lithium ion and lithium polymer batteries sent with
equipment (e.g.rechargeable batteries sent with equipment but not installed in the equipment)
YES NO
Lithium ion/polymer batteries contained in equipment
(e.g. rechargeable batteries found in electronic devices)
YES YES
Lithium ion/polymer batteries sent on their own (e.g.
lithium batteries sent as replacements)
Within Zones 1&2 Only (excluding Scottish Highlands) NO
Lithium metal batteries sent with equipment (e.g. nonrechargeable
batteries found with electronic devices)
YES NO
Lithium metal batteries contained in equipment (e.g.
non-rechargeable batteries found in electronic devices)
YES YES
Lithium metal batteries sent on their own (e.g. lithium batteries sent as replacements)
Within Zones 1 & 2 -
mainland only (excluding
Scottish Islands).
NO
New wet, non-spillable batteries (e.g. sealed lead acid
batteries, absorbed glass mat and gel cell batteries)
YES NO
Other batteries classified as dangerous goods by the
latest edition of the Technical Instructions for Safe Transport of Dangerous Goods by Air published by the International Civil Aviation Organisation (ICAO) including wet spillable lead acid/lead alkaline batteries (including car batteries); damaged batteries of any type; and used alkaline, nickel metal hydride or nickel cadmium batteries.
NO NO

 

 

The following details the requirements for each battery type that can be sent.

Alkaline, nickel metal hydride (NiMH) or nickel cadmium (NiCd) batteries - Must be new and sent unopened in their original retail packaging. Surround with cushioning material e.g. bubble wrap. The sender’s name and return address must be clearly visible on the outer packaging.

Lithium ion/polymer batteries sent with equipment - The maximum number of batteries allowed in each package is the minimum number required to power the equipment plus two spares. The maximum net quantity of cells or batteries is 5kg per package. Watt-hour rating must not exceed 20Wh per cell or 100Wh per battery. Each cell and battery must be of a type proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, section 38.3.

Batteries are subject to these tests irrespective of whether the cells of which they are composed have been so tested.

Cells and batteries must be manufactured under a quality management programme as specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air. Cells or batteries that are defective for safety reasons, or that have been damaged, are forbidden. Any person preparing or offering cells or batteries with equipment for transport must receive adequate instruction on the requirements commensurate with their responsibilities. The consignment must be accompanied with a document with an indication that the package contains lithium ion cells or batteries; that the package must be handled with care and that a flammability hazard exists if the package is damaged; that special procedures must be followed in the event the package is damaged, to include inspection and repacking if necessary; and also a telephone number for additional information. Cells and batteries must be packed in inner packagings that completely enclose the cell or battery.

Cells and batteries must be protected against short circuit, including protection against contact with conductive materials within the same packaging that could lead to a short circuit. The equipment sent with cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation. Outer package must display the Lithium battery handling label (See Annex A). The sender’s name and return address must be clearly visible on the outer packaging.

Lithium ion/polymer batteries contained in equipment - Each package must contain no more than four cells or two batteries installed in equipment. The maximum net quantity of cells or batteries is 5kg per package. Watt-hour rating must not exceed 20Wh per cell or 100Wh per battery. Each cell and battery must be of a type proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, section 38.3. Batteries are subject to these tests irrespective of whether the cells of which they are composed have been so tested. Cells and batteries must be manufactured under a quality management programme as specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air. Cells or batteries that are defective for safety reasons, or that have been damaged, are forbidden.

Any person preparing or offering cells or batteries in equipment for transport must receive adequate instruction on the requirements commensurate with their responsibilities. Cells and batteries must be protected against short circuit. The equipment containing cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation. The sender’s name and return address must be clearly visible on the outer packaging.

Lithium ion/polymer/metal batteries sent on their own - Limited to contract customers only via the concurrence process and only available to limited mainland destinations (road only).

Must be sent in compliance with Special Provision 188 of ADR:

Cells and batteries offered for carriage are not subject to other provisions of ADR if they meet the following:

(a) For a lithium metal or lithium alloy cell, the lithium content is not more than 1 g, and for a lithium ion cell, the Watt-hour rating is not more than 20 Wh;

(b) For a lithium metal or lithium alloy battery the aggregate lithium content is not more than 2 g, and for a lithium ion battery, the Watt-hour rating is not more than 100 Wh. Lithium ion batteries subject to this provision shall be marked with the Watt-hour rating on the outside case, except those manufactured before 1 January 2009;

(c) Each cell and battery must be of a type proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, section 38.3. Batteries are subject to these tests irrespective of whether the cells of which they are composed have been so tested. Cells and batteries must be manufactured under a quality management programme as specified in ADR. Cells or batteries that are defective for safety reasons, or that have been damaged, are forbidden.

(d) Cells and batteries shall be packed in inner packagings that completely enclose the cell or battery. Cells and batteries shall be protected so as to prevent short circuits. This includes protection against contact with conductive materials within the same packaging that could lead to a short circuit. The inner packagings shall be packed in strong outer packagings which conform to the provisions of 4.1.1.1, 4.1.1.2 and 4.1.1.5;

(e) Each package shall be marked with the following:

(i) an indication that the package contains "lithium metal" or "lithium ion" cells or batteries, as appropriate;

(ii) an indication that the package shall be handled with care and that a flammability hazard exists if the package is damaged;

(iii) an indication that special procedures shall be followed in the event the package is damaged, to include inspection and repacking if necessary; and

(iv) a telephone number for additional information;

(f) Each consignment of one or more packages marked in accordance with paragraph (e) shall be accompanied with a document including the following:

(i) an indication that the package contains "lithium metal" or "lithium ion"cells or batteries, as appropriate;

(ii) an indication that the package shall be handled with care and that a flammability hazard exists if the package is damaged;

(iii) an indication that special procedures shall be followed in the event the package is damaged, to include inspection and repacking if necessary; and

(iv) a telephone number for additional information;

(h) Each package shall be capable of withstanding a 1.2 m drop test in any orientation without damage to cells or batteries contained therein, without shifting of the contents so as to allow battery to battery (or cell to cell) contact and without release of contents; and

(i) Packages shall not exceed 30 kg gross mass. As used above and elsewhere in ADR, "lithium content" means the mass of lithium in the anode of a lithium metal or lithium alloy cell. Separate entries exist for lithium metal batteries and lithium ion batteries to facilitate the carriage of these batteries for specific modes of carriage and to enable the application of different emergency response actions.

Any person preparing or offering cells or batteries with or in equipment for transport must receive adequate instruction on the requirements commensurate with their responsibilities.

Lithium metal/alloy batteries sent with equipment - The maximum number of batteries allowed in each package is the minimum number required to power the equipment plus two spares. The maximum net quantity of cells or batteries is 5kg per package. The lithium content must not be more than 1g per cell or 2g per battery. Each cell and battery must be of a type proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, section 38.3.

Batteries are subject to these tests irrespective of whether the cells of which they are composed have been so tested. Cells and batteries must be manufactured under a quality management programme as specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air. Cells or batteries that are defective for safety reasons, or that have been damaged, are forbidden.

Any person preparing or offering cells or batteries with equipment for transport must receive adequate instruction on the requirements commensurate with their responsibilities. The consignment must be accompanied with a document with an indication that the package contains lithium metal cells or batteries; that the package must be handled with care and that a flammability hazard exists if the package is damaged; that special procedures must be followed in the event the package is damaged, to include inspection and repacking if necessary; and also a telephone number for additional information. Cells and batteries must be packed in inner packaging’s that completely enclose the cell or battery. Cells and batteries must be protected against short circuit, including protection against contact with conductive materials within the same packaging that could lead to a short circuit. The equipment sent with cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation. Outer package must display the Lithium battery handling label. The sender’s name and return address must be clearly visible on the outer packaging. Lithium metal/alloy batteries contained in equipment - Each package must contain no more than four cells or two batteries installed in equipment. The maximum net quantity of cells or batteries is 5kg per package. The lithium content must not be more than 1g per cell or 2g per battery. Each cell and battery must be of a type proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, section 38.3. Batteries are subject to these tests irrespective of whether the cells of which they are composed have been so tested. Cells and batteries must be manufactured under a quality management programme as specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air. Cells or batteries that are defective for safety reasons, or that have been damaged, are forbidden.

Any person preparing or offering cells or batteries in equipment for transport must receive adequate instruction on the requirements commensurate with their responsibilities. Cells and batteries must be protected against short circuit. The equipment containing cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation. The sender’s name and return address must be clearly visible on the outer packaging.

Wet, non-spillable batteries - Batteries must comply with Special Provision 238 of the UN Recommendations on the Transport of Dangerous Goods, Model Regulations (please check with the manufacturer or distributor). No more than one battery in any one package. Maximum weight 1.5kg. Item must be protected against short circuit (by the effective insulation of exposed terminals) and securely packaged. Package must be marked “NOT RESTRICTED” and “SPA67 /SP238”. The sender’s name and return address must be clearly visible on the outer packaging.

Biological Substance (Category B)

Diagnostic specimens including blood and urine. Category B (UN3373) as classified in the latest edition of the ICAO Technical Instructions for Safe Transport of Dangerous Goods by Air. May only be sent by, or at the specific request of, a qualified medical practitioner, registered dental practitioner, veterinary surgeon, registered nurse or a recognised laboratory or institution. The total sample volume/mass in any parcel must not exceed 50ml/50g.

All biological substances must be posted in packaging that complies with Packaging Instruction 650 of the Technical Instructions, however dry ice (UN1845) is not permitted. The sender’s name and return address must be clearly visible on the outer packaging. Infectious Substances assigned to Category B are only permitted for destinations within the United Kingdom.

Financial documents

None of the following can be sent on any Parcelforce Worldwide export service. They can only be sent on a Parcelforce Worldwide UK service, however these items are excluded from compensation.

Money: bankers drafts, current bank notes, currency notes or coins, postal orders, cheques or dividend warrants; bearer securities including share warrants, scrips, or subscription certificates, bonds or relative coupons, unfranked postage stamps, or revenue stamps, (except a revenue stamp embossed or impressed on an instrument which has been executed); coupons, vouchers, tokens, lottery tickets, scratch cards or similar items which can be exchanged themselves or with any other item for money, goods or services; national insurance stamps; all tickets, including travel and events. Out of circulation coins (not made of Silver or Gold) are classed as Collectables.

International Export Licences and International Packaging

Items requiring Parcelforce Worldwide to obtain any special licence or permit for transportation, importation or exportation; or consignments with a declared value for customs in excess of that permitted for the particular destination should not be sent on any international service.

Any items packaged in Kraft paper cannot be sent via our globalexpress service.

Lighters (new, not containing flammable liquids or gases)

Must be new, empty and sent unopened in their original retail packaging. A sender’s name and return address must be clearly visible on the outer packaging,

Living creatures

Certain living creatures are accepted only if enclosed in packs constructed so as to prevent injury to Parcelforce Worldwide staff and its agents, or damage to other packages. The following are accepted

• Bees.

• Destroyers of noxious pests and other insects sent to or from officially recognized institutions.

• Leeches and certain parasites.

• Silkworms.

In addition, the following may be sent to destinations in Zones 1 to 3:

• Caterpillars.

• Earthworms.

• Fish fry and eggs.

• Lugworms.

• Maggots.

• Mealworms.

• Pupae and chrysalides.

• Ragworms.

No other living creatures are accepted.

To send any of the above, express9, express10, expressAM or express24 services must be used for Zones 1 to 3.

If you wish to send living creatures to Zones 4 to 9, please contact your Account Manager. No living creatures can be exported using globalexpress, europrority business and some destinations using the europriority home† service.

Perfume and aftershave (including Eau de Toilette, eau de perfume)

May be sent within the UK, Channel Islands and Isle of Man only. Volume per item must not exceed 150ml. No more than four perfumes or aftershaves can be sent in any one package. The perfume or aftershave must be within its original retail packaging and then placed in strong outer packaging. The inner packagings must be packed, secured or cushioned to prevent breakage or leakage of their contents into the outer packaging. An ID8000 label must be applied (See Annex A). The sender’s name and return address must be clearly visible on the outer packaging.

Nail varnish and polish

May be sent within the UK, Channel Islands and Isle of Man only. Volume per item must not exceed 30ml. No more than four bottles of nail varnish can be sent in any one package. Bottles of nail varnish must be placed in strong outer packaging and be so packed, secured or cushioned in such a way that they cannot break, be punctured or leak  their contents into the outer packaging. An ID8000 label must be applied (See Annex A). The sender’s name and return address must be clearly visible on the outer packaging.

Perishables

Fresh fruit, meat, fish and other perishable articles should be able to withstand transit times of at least 48 hours and must be sent on a next day service as a minimum requirement within the UK. Packages must be clearly labelled ‘PERISHABLE’. Packages of fish should be smoked or chilled, and sealed in vacuum packs before sending. In all cases, they must be enclosed in adequate polystyrene containment to prevent contamination. It is the responsibility of the shipper to package all perishable articles in such a manner that during transport the contents are kept at an appropriate temperature that is unlikely to give rise to a risk to health. Certain international destinations prohibit the import of perishable articles, including perishable and non-perishable foodstuffs. Please check individual country restrictions before sending Consignments containing perishable foodstuffs or articles (including plants, flowers, medicines, seeds and other vegetable products intended for further processing) using our international services. In addition to country-specific restrictions, perishable articles cannot be sent using the globalexpress or globalvalue services. Any foodstuffs, whether perishable or not, cannot be exported using the europrioritybusiness service. Foodstuffs also cannot be sent to certain destinations through the europriority home† service. For more information about service availability, or for country-specific prohibitions, exclusions or licence requirements, please refer to parcelforce.com. For further information on exporting perishable foodstuffs and articles, please contact DEFRA on 08459 735 577.

Plants

Live plants may only be sent in accordance with the terms and conditions set out in the heading ‘Perishable foodstuffs and articles’ above.

Prescription medicines drugs sent for scientific purposes

May only be sent by, or at the specific request of, a qualified medical practitioner, registered dental practitioner, veterinary surgeon, registered nurse or a recognised laboratory or institution. Volume/ mass per item must not exceed 50ml/50g. The medicines must be securely closed and placed in a leak-proof container such as a sealed polythene bag (for liquids) or a sift-proof container (for solids). Must be tightly packed in strong outer packaging and must be secured or cushioned to prevent any damage. The sender’s name and return address must be clearly visible on the outer packaging.

If the medicines are classified as dangerous goods (flammable or toxic) by the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air, an ID8000 label must be applied (See Annex A).

Radioactive materials

Radioactive materials not classified as dangerous goods in the latest edition of the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air, such as samples of granite rock, can be sent to UK and International destinations. Surround with cushioning material e.g. bubble wrap.

The sender’s name and return address must be clearly visible on the outer packaging.

Sharp objects and instruments (including scissors and kitchen knives/utensils)

These items may only be despatched if they are packaged appropriately so that they do not present a risk to staff, other packages or recipients.

Works of art

Works of art cannot be exported using the europriority business service and some destinations on the europriority home† service.

For further information refer to parcelforce.com. Works of art can be sent using the globalexpress service, but are excluded from compensation for loss or damage.

† Restrictions apply to countries delivered through GLS on euro priorityhome. These are: Austria, Belgium, Bulgaria, Czech Republic, Estonia, Finland, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Romania, Slovakia, Slovenia.

Prohibited goods

In the event of Parcelforce Worldwide returning an item to the sender due to contravention of customs regulations for Prohibited Goods, the charges will not be refunded and a return charge may apply.

Arms and ammunition

Ammunition (other than lead pellets and other airgun and airsoft projectiles) is prohibited.

All weapons (including Section 5 firearms, CS gas and pepper sprays, flick knives, tasers and stun guns ; components of firearms and all other items similar to, or resembling the foregoing) are prohibited.

Christmas crackers

Christmas Crackers are prohibited.

Counterfeit currency

Counterfeit currency and counterfeit stamps are prohibited.

Dangerous Goods

To comply with strict transport regulations and in line with other parcel delivery companies, Parcelforce Worldwide does not carry the majority of goods classified as dangerous in the latest edition of the International Civil Aviation Organization’s Technical Instructions for the Safe Transport of Dangerous Goods by Air. Prohibited dangerous goodsinclude (for example):

• Explosives such as fireworks, flares and blasting caps

• Gases including cylinders for camping stoves, gas cartridges, fire extinguishers and scuba tanks

• Flammable liquids including acetone, benzene, petroleum, lighter fluid, solvent-based paint thinners

and removers and many paints, enamels and adhesives

• Flammable solids including magnesium, phosphorous, potassium, sodium, sodium hydride, zinc powder,

fire lighters and matches

• Oxidising materials or organic peroxides, (including many disinfectants, nitrates and hair dyes or colourants containing peroxide).

• Toxic or infectious substances

• Radioactive material

• Corrosives including acids, corrosive paint and rust removers, caustic soda, some dyes, mercury and gallium metal

• Miscellaneous, e.g. car airbag inflators, dry ice

Unless specifically identified within the Restricted Goods section (above), we do not carry dangerous goods and such items are not covered by our compensation. Sending prohibited dangerous goods or failing to comply with the conditions which apply to those that are permitted is a criminal offence which may result in prosecution. In such circumstances, Parcelforce Worldwide may deal with the goods as it sees fit, including destroying or disposing of the relevant items.

Damaged batteries

Damaged batteries of any sort and those identified by the manufacturer as being defective for safety reasons are strictly prohibited and must not be sent.

Drugs and certain substances

Controlled drugs and drugs detailed in the Misuse of Drugs Act 1971 (as amended) may not be sent by any Parcelforce Worldwide service. Those discovered in transit will be stopped, and handed to Customs or the Police, who may take legal action against the sender and/or recipient. Examples: cocaine, cannabis resin, LSD, heroin, amyl nitrate, leaves from the Catha Edulia plant, narcotics, morphine, opium, psychotropic substances etc.

Controlled drugs and drugs detailed in the Misuse of Drugs Act 1971 (as amended) may not be sent by any Parcelforce Worldwide service. Those discovered in transit will be stopped and handed to HM Revenue & Customs or the police, who may take legal action against the sender and/or recipient.

Certain other substances which may be prohibited or are illegal to import or export to and from certain countries, or which Parcelforce Worldwide considers to have as having an effect similar to a Controlled Drug may be deemed as prohibited by Parcelforce Worldwide.

Frozen food

For all International services, foodstuffs and perishable food articles and beverages requiring refrigeration or other environmental control are prohibited.

Foreign and Illegal Lottery tickets

Foreign and Illegal lottery tickets and related advertisements for illegal lotteries are prohibited.

Goods made in foreign prisons

Goods made in foreign prisons (except those imported for a non-commercial purpose) of a kind not manufactured in the UK or those in transit.

Human and animal remains

Human remains (including ashes) and dead animals (including preserved animal parts and skins) are prohibited.

Indecent, obscene or offensive articles

Including pornography as detailed in Part 5 of the Criminal Justice and Immigration Act 2008 and indecent photographs or pseudo-photographs of a child as detailed in section 160 and 161 of the Criminal Justice Act 1988. Indecent, obscene or offensive communications, prints, photographs, books or other articles, and packets bearing grossly offensive, indecent or obscene words, marks or designs are prohibited. Those discovered in transit will be stopped, and handed to Customs or the Police, who may take legal action against the sender and/or recipient.

Infectious substances

Infectious substances assigned to Category A (UN2814 or UN2900) as classified in the latest edition of the ICAO Technical Instructions for Safe Transport of Dangerous Goods by Air are prohibited. Clinical and medical waste, including contaminated dressings, bandages and needles, is prohibited.

Live animals or insects

For all International services Live animals (including snakes, mice and reptiles) are prohibited.

Misleading endorsements

Parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead the recipient to believe that the package has been sent On Her Majesty’s Service.

Filth

Foul or disgusting material is prohibited.

Waste, dirt, filth or refuse

Foul or disgusting material (including household waste) is prohibited

Wet ice (frozen water)

 

ANNEX A : Make sure your items are labelled correctly.

For packages which need to be labelled with an ID8000 label or a Lithium battery handling label please follow the instructions below: The sender’s name and return address must be clearly visible on the outer packaging.

explanation of battery handling labels

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