Help and advice

Customer documents and guides

The information contained on this page will support you with your parcel sending requirements. However, if there's anything else you would like to know you’re always welcome to speak to your Parcelforce Worldwide Account Manager.

The links below are all formatted as downloadable documents, so you can save them to your own computer or print them off as and when required.

Links to useful information:

Welcome Guide (PDF)

Price Guide (PDF)

How to Guide (PDF)

Dashboard information (Web page)

Dashboard User Guide (PDF)

Conditions of Carriage - December 2019 (PDF)

Items Excluded from Compensation Cover

Prohibitions and Restrictions (PDF)

Universal Postal Union (UPU) - prohibitions and restrictions by country (PDF)

Packaging Guidelines  (PDF)

Calculating Volumetric Weight (PDF)

Delivery Speed Guarantee Exceptions (PDF)

Exporting and Importing

List of UK postcodes by Zone (PDF)

Postcode Exceptions List for UK Zones (PDF)

Ready Reckoner (Spreadsheet)

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