Help and advice

Cross Border Returns

From local postal services to specialist return service providers – we can offer the right solution for the type of item and expected frequency of returns – removing one of the biggest barriers of purchasing goods online.

Our globalpriorityreturn service offers consumers in Germany, France and the Netherlands the opportunity to return unwanted items to UK retailers for free at the point of shipping.

If a consumer wants to return goods, the retailer generates a label from our shipping system and e-mails it to the consumer overseas. They then print out the label, stick it to the parcel and take it to their local post office. Alternatively, if no authorisation process is needed, labels can be included in outbound parcels. We provide end- to-end tracking and a 2-4 day transit time from most locations.

To access this service, you will need an account with Parcelforce Worldwide. globalpriorityreturn will soon also be offered from Belgium, Czech Republic, Slovakia and Slovenia. For details of the maximum weight and length we accept, please see the table below.

Maximum Weight Maximum Length
30kg 1.5m and 3m length and girth combined

Country Knowledge

Please see our Worldwide Directory for further information. The prohibitions and restrictions listed may not be exhaustive. Please remember that it is your responsibility to check all prohibitions and restrictions before sending.

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