Industrial relations

Last updated: 2 December 2022

National strike action dates formally notified by the CWU 

The CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take national strike action on Friday 9 December, Sunday 11 December, Wednesday 14 December and Thursday 15 December 2022.

Parcelforce Worldwide has well-developed contingency plans, but we cannot fully replace the daily efforts of our frontline workforce. We’ll be doing what we can to keep services running, but we are sorry this planned strike action is likely to cause you some disruption.

Royal Mail and CWU update

Following several months of talks between Royal Mail and Communication Workers Union, including ACAS facilitation, Royal Mail has shared a best and final offer for pay and change. The revised offer includes extensive improvements that have been made during the negotiations with the CWU, including an enhanced pay deal for Parcelforce of 7% over 18 months and a number of other concessions to terms and agreements. The offer is subject to agreeing a programme of change with the CWU.

We’re urging CWU leadership to accept the change and pay offer, call off future damaging strike action, for the good of our customers and our people. We apologise to our customers for the inconvenience the CWU's continued strike action will cause. We are doing all we can to minimise delays and keep people, businesses and the country connected.

Key information

Below are a range of FAQs regarding Parcelforce Worldwide services during the period of industrial action.

Collections

Will you be doing scheduled collections from account customers on days of industrial action?
Scheduled collections will resume from Thursday 1 December 2022 for the majority of our depots.

Ad hoc collections are suspended and will resume from Friday 2 December on a best endeavours basis.

Will you be taking ad hoc collection bookings on days of industrial action?
Ad hoc collections are suspended on days of industrial action and will resume from Friday 2 December on a best endeavours basis.

When will normal collections resume?
Collections will resume following strike days, some delays may be experienced.

 

Last updated: 1 December 2022

Services

Will you be collecting express24 items on days of industrial action?
express24 items will not be collected from 29 November 2022. Scheduled collections will resume from Thursday 1 December 2022 for the majority of our depots, so will be subject to availability of drivers at the respective depots so it will be on a best endeavours basis. There will be no delivery guarantees for any week containing industrial action.

Will you be collecting express48 items on days of industrial action?
express48 items will not be collected from 29 November 2022. Scheduled collections will resume from Thursday 1 December 2022 for the majority of our depots, so will be subject to availability of drivers at the respective depots so it will be on a best endeavours basis. There will be no delivery guarantees for any week containing industrial action.

Items posted on or just before strike days are likely to be subject to some delay.

Will the timed guaranteed services of express9, express10, expressAM and expressPM still be operating?
They will be treated as an express24 and there will be no guarantee on express24 service. There will be no delivery guarantees for any week containing industrial action.

Can I claim if an item is not delivered on time?
Delivery guarantees will be suspended for all services (including express24) for any week containing industrial action.

What days can I expect delays / disruption?
Days of strike action:
- Thursday 1,  Friday 9, Sunday 11 and Wednesday 14 December 2022

express24 & 48large
expresslarge services will be suspended on strike days 

Can I switch my express48 items to express24?
On strike days we kindly request you refrain from switching your traffic to ensure we can prioritise existing express24 items for you in this period.

I have express24 and 48 items, will both be collected?
express24 and express48 will not be collected from 29 November 2022. Scheduled collections will resume from Thursday 1 December 2022 for the majority of our depots, so will be subject to availability of drivers at the respective depots so it will be on a best endeavours basis. There will be no delivery guarantees for any week containing industrial action.

 

Last updated: 1 December 2022

Post Office

Are Post Office branches open on days of industrial action?
Post Office branches will be open on strike days. Customers will be able to access the usual services at Post Office branches. 

Will you be collecting from Post Office branches on days of industrial action?
Please be aware that collections from Post Office branches will be limited on strike days so items are likely to be subject to delay. 

I usually drop my business mail/parcels off in sealed bags – can I take it to a Post Office branch on days of industrial action?
If you usually take sealed bags to a Royal Mail drop off point or to the Post Office, you can take this to a Post Office branch on strike days. Please be aware that collections from Post Office branches will be limited on strike days so items are likely to be subject to delay. 

Can customers redirect items to a Post Office for collection on days of industrial action?
Customers can request items are delivered to their local Post Office branch.

Although Post Offices will be open on strike days, the deliveries to them may be limited. Customers should check their notifications for confirmation their items has been delivered to the Post Office before going there to collect it. 

Can resellers access Post Office?
Yes, any reseller can access Post Office branches.

Customer Service Points

Will customer service points be open on days of industrial action?
Yes, they will remain open but inflgiht items can not be collected.

Direct trailers

What happens with direct trailers on days of industrial action?
Direct trailers will be prioritised on strike days to ensure we provide the best service possible.

Redelivery

Can I arrange redelivery?
Redeliveries will be suspended for all services on strike days.

Service features

Will a delivery window still be available?
Customers will be notified when their item is out for delivery, but delivery windows may vary.

Depots

Can I drop my items off at depots?
Yes, depots will be open for dropping off parcels. However hubs aren't able to accept parcel drop offs.

Can I collect items from my local depot?
Yes, depots are open for collecting items. There could be potential delays.