Making a complaint

Please complete the form below, giving as much detail as possible to help us deal with your complaint.

* indicates a required field.

The more information you provide, the quicker we can resolve your issue. Please think about providing details of:

  • Details of what has happened / a time line of events 
  • Who / which of our teams you have contacted previously and details of why your complaint remains unresolved
  • Parcel contents. (Including any colours / brands / logos / serial numbers etc.)
  • Packaging description (including colour of box / distinguishing logos and labels etc.)