Interactive text and email notifications

Put your customers in control of their delivery with our new interactive delivery options.

We send an email or text to your customers to tell them when we plan to deliver their parcel. If this is not convenient, they can instruct us to deliver on a different day or to a different address (a neighbour or a post office).

Some of the key benefits include:

  • A better, more convenient delivery experience for your customers – which drives repeat business for you.
  • Gets the parcel in the hands of your recipient first time round – meaning you have more happy customers and fewer customer service issues to resolve.
  • You have full visibility of all communication between Parcelforce and your customers.

We currently offer three delivery messages to recipients:

  • Day of despatch (email or SMS) advising that the parcel will be delivered the following day.
  • Day of delivery (SMS) advising that the parcel will be delivered that day, providing the option to reschedule to an alternative day or opt for neighbour or a Post-Office collection.
  • Pre-delivery notification (SMS) advising customers of their one hour delivery time window