A Guide to the Christmas Returns Policies of UK Retailers


Despite the best of intentions, you'll probably need to return a Christmas purchase. Luckily, most of Britain's largest retailers have extended Christmas returns policies that run beyond the usual length of time allowed for returns.

Some of these policies can be a challenge to track down and work out. But, here at Parcelforce Worldwide, we've collated a selection of some of the UK's most popular retailers' policies in one place. And remember, if you're arranging to return a parcel but can't get to a local Post Office, we have our very own online service that means we can pick up packages directly from your home. You can find out more here.


Amazon UK

Items dispatched by Amazon.co.uk between 1 November 2018 and 31 December 2018 can be returned at any time before midnight on 31 January 2019. This return covers almost all items bought from Amazon, Amazon Prime and third party sellers. Items dispatched after 31 December 2018 will rever to Amazon's standard 30-day policy. This doesn't cover mobile phones with contracts.



Argos' extended returns policy runs until 25 January 2019 meaning you should be able to return an item for a full refund or exchange as long as it's "unused, in its original packagin and in a re-sellable condition." Outside of that window, there's a standard 30-day return policy. Most items can be returned in store except for large items, like furniture, which Argos will collect. More information is available here.



Valid from 8 October 2018, M&S' extended Christmas returns policy means you can return purchases up to 13 January 2019. M&S' goodwill policy means that customers have 35 days to return or exchange an item bought online or in store with a valid receipt or parcel summary document. Most items bought online can be returned for free, but this doesn't include sale items, furniture, non-M& branded toys and some electrical appliances.


TK Maxx

Items bought instore or online can be returned within 28 days with a receipt or despatch notice. Items purchased as gifts can be exchanged for a TK Maxx/HomeSense gift card, from 13 October until Sunday 20 January 2019.


John Lewis

Items bought from John Lewis (the retail store, not the man!) from 31 October until 24 December 2018 can be returned up until 28 January 201. This goodwill policy doesn't cover items such as perishables or items that have been opened or used. If the giver is buying in store they should ask for a gift receipt so the item can be returned. John Lewis can't provide gift receipts for online orders. For a full breakdown, click here.


Currys PC World

Any item purchased from Currys PC World between 1 November and 24 December 2018 can be returned up until 14 January 2019. As long as the product is in its original, unopened packaging, you should be able to get a full refund. You can also return most things in-store or even arrange a free collection. For more information and contact details click here.



Any Christmas gifts purchased from Tesco between 1 October and 24 December can be returned until 31 January 2019. Items bought instore or online can be returned to any store whereas if you had your items delivered you can arrange for a pickup. For more information, click here.



If you've bought a gift from Debenhams, either instore or on their website, after Saturday 20 October 2018, you have until Thursday 31 January 2019 to return it. Exceptions to this rule include beds, certain jewellery, and cosmetics. If you are returning anything, it has to be in a "fully resalable condition" and not damaged in anyway. More information is available here.

If all else fails and you're unable to get a refund, exchange or credit note, you could sell your unwanted items online.



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