The table below shows the current advisory and suspended service changes in place across the UK. These messages are reviewed daily.
| Message Status | Issue | Date Raised | Details |
|---|---|---|---|
| Service Guarantee Suspension | Road traffic accident | 30 June 2022 |
Delays with items due to be delivered in the London South East area today as a result of a road traffic accident on the A206. The postcodes below are affected.
|
Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.
Last updated: 1st of July 2022
|
| Country |
|---|
| Canada |
| Norway |
| Taiwan |
| Thailand |
| UAE |
| Monaco |
| Iceland |
| Country | Issue | Status | Last reviewed |
| Afghanistan | No Service except for globalexpress to some locations |
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender. However, Afghanistan currently can be reached via our globalexpress service. |
28th March 2022 |
| Antigua | Infrequent dispatch |
Dispatch is twice a week |
28th March 2022 |
| Argentina | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Aruba | Tropical storm | Aruba Post has informed that a code red tropical storm warning has been in place throughout the island of Aruba since 28th of June 2022. Post Aruba has suspended all postal operations from Wednesday 29th of June. Therefore, delays should be expected for items destined for Aruba until further notice. We continue to work with Post Aruba and will provide an update once the situation has improved. | 1st July 2022 |
| Ascension Island & St Helena | Infrequent dispatch |
Infrequent (The situation is likely to be ongoing until Airport/runway rebuilding work is complete) |
`13th of May 2022 |
| Australia | Coronavirus/ Airline capacity |
Incident one Incident twoItems destined for Australia are still currently experiencing delays due to ongoing airline capacity issues. We are continuing to work with Australia Post and the airlines to rectify this issue and we will provide an update once the situation has improved. |
1st July 2022 |
| Bahamas | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Barbados | Infrequent dispatch | Dispatch is twice a week | 28th March 2022 |
| Belarus | Infrequent dispatch | Dispatch is twice a week | 28th March 2022 |
| Bermuda | Infrequent dispatch | Dispatch is twice a week | 28th March 2022 |
| Bolivia | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Brazil | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Brunei Darussalam | Infrequent dispatch | Dispatch is every 6 weeks | 28th March 2022 |
| Central African Republic | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Chile | Infrequent dispatch | Dispatch is twice a week | 28th March 2022 |
| China | coronavirus |
China Post has notified that they are now in the process of clearing the backlog of items currently held up due to quarantine measures at the airports. However, Covid-19 restrictions remain in place in China and continue to directly impact the processing, transiting and delivery of items. Restrictions are particularly impacting Shanghai and Guangzhou. As a result, the post is unable to guarantee compliance with the agreed delivery standards and delays should be expected for items destined for China. We are continuing to work with China post and will provide an update once the situation has improved. |
1st July 2022 |
| Cuba | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Dominica | No service | There is currently no service to this country / territory. | 28th March 2022 |
| Dominican Republic | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Ecuador | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Ecuador |
Service only available via Globalexpress |
All remaining services are temporarily suspended due to carrier issues | 5th April 2022 |
| El Salvador |
Service Temporarily Suspended for globalpriority |
Service is suspended due to carrier issues |
28th March 2022 |
|
Grand Cayman |
Service Temporarily Suspended for globalpriority |
Service is suspended due to carrier issues | 28th March 2022 |
| Grenada | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Guinea-Bissau | No service | There is currently no service to this country / territory | 28th March 2022 |
| Guyana | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| India | Infrequent dispatch | Dispatch is three times a week | 28th March 2022 |
| India | Coronavirus | India Post has updated that the situation remains the same and restrictions have been reintroduced due to the current COVID-19 situation. India Post continues to accept inbound international mail but cannot guarantee the delivery standard. | 8th Dec 2021 |
| Indonesia | Coronavirus | Indonesian Post has updated that the covid-19 situation in Indonesia has improved. However, there are still limited flights outside of Java Island and as a result, the post is still not able to meet delivery standards until further notice. | 29th June 2022 |
| Israel | Coronavirus | Israeli Post has updated that that mail distribution and collection in the south/centre of the country are no longer subject to interruptions and delays as a result of the security situation. However, the health restrictions communicated previously are still in place and will continue to affect the processing and delivery of items until further notice. | 7th April 2022 |
| Jamaica | IT Issue |
Incident one |
13th May 2022 |
| Jamaica | Infrequent dispatch | Dispatch is twice a week | 28th March 2022 |
| Japan | Airline capacity | We continue to work with our airline and in country partners across the globe to maintain services. All export routes remain open and Parcelforce are continuing to accept, process and transport mail out of the UK for delivery across the globe. The current closure of airspace over Russia, Ukraine and Moldova, is affecting the normal routes of some airlines flying between the UK and destinations including Japan. We’re advised by our Japanese airline partners that because of longer routes / fuel costs there is currently reduced air capacity for cargo including mail items. As a result, we are continuing to accept and process items for Japan whilst working on alternative transit routes where necessary. However, customers are advised that delays may be experienced for items destined for Japan. | 15th June 2022 |
| Kenya | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Kiribati |
Service Temporarily Suspended for globalpriority |
Service is suspended due to carrier issues All remaining services will take 2-3 months to arrive |
28th March 2022 |
| Laos | Infrequent dispatch | Dispatch is twice a week | 28th March 2022 |
| Libya | No Service except for globalexpress to some locations |
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender. However, Libya currently can be reached via our globalexpress service. |
28th March 2022 |
| Macao | Coronavirus | Macao Post has informed that they have now resumed delivery of globalpriority items. However, the delivery of globaleconomy and globalvalue items remains suspended until further notice. | 1st July 2022 |
| Malaysia | Coronavirus | Post Malaysia has updated that COVID-19 prevention measures are still being enforced. Selected Malaysia Post office outlets are temporarily closed owing to COVID-19 control and preventative measures, while others are open as usual. As result, the Post is unable to guarantee compliance with the agreed delivery standards. | 6th April 2022 |
| Mauritius | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Nauru |
Service Temporarily Suspended for globalpriority |
Service is suspended due to carrier issues |
28th March 2022 |
| New Caledonia | Airline capacity Issues | New Caledonia Post has updated that they are currently experiencing airline capacity issues which as a result is increasing transportation times. Therefore, delays should be expected for items destined for New Caledonia. We will provide an update as soon as this is available. | 9th June 2022 |
| New Zealand | Delivery delays |
New Zealand post have updated that due to ongoing covid-19 staff shortages, items destined for New Zealand are currently experiencing delays of up to 5 days. We are continuing to work with New Zealand Post and will provide an update once the situation has improved. |
17th June 2022 |
| Pakistan | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Panama | Coronavirus | Panama Post has updated that all of their processing facilities are operating under normal working hours but subject to special measures established by the Ministry of Health of Panama. As result it is unable to guarantee delivery standards until further notice. | 28th April 2022 |
| Paraguay | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Samoa | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Singapore | Coronavirus | Singapore post has updated that restrictions remain in place to limit spread of COVID-19 and signatures are not collected at delivery. Items of letter box size will be deposited in letter box, and items larger than letter-box size will be delivered to parcel locker stations, post offices or collection points. | 3rd March 2022 |
| Somalia | No service | There is currently no service to this country / territory. | 28th March 2022 |
| South Africa | Office of Exchange Relocation |
South African Post has informed that the post is currently relocating its Johannesburg office of exchange. This relocation will impact the processing of items and therefore delays should be expected for items destined for South Africa until further notice. An update will be provided as soon as it is available. |
31st May 2022 |
| South Sudan | No service | There is currently no service to this country / territory. | 28th March 2022 |
| Sri Lanka | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Sri Lanka | Coronavirus restrictions | Sri Lankan Post has updated that the restrictions previously declared in October 2021 remains applicable. In addition, current fuel and power shortages are also affecting mail transportation as well as power supply interruptions. As result, the Post is still unable to guarantee compliance with delivery standards for all mail types. | 20th April 2022 |
| St Kitts & Nevis | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| St Lucia | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| St Vincent & The Grenadines | No service | There is currently no service to this country / territory. | 28th March 2022 |
| Syria | No service | There is currently no service to this country / territory. | 28th March 2022 |
| Thailand | Coronavirus | Thailand Post has updated that the state of emergency in Thailand has been extended to at least until 31 May 2022. The Post still has to comply with restrictions and safety guidelines which may impact on mail processing for international items. As result, Thailand Post is unable to comply with the agreed standards with force majeure to quality of service continue to apply on all mail types until further notice. | 1st April 2022 |
| Tuvalu |
Service Temporarily Suspended for globalpriority |
Service is suspended due to carrier issues Remaining services will take 2-3 months to arrive |
28th March 2022 |
| Uganda | Infrequent Dispatch | Dispatch is once a week | 28th March 2022 |
| Uruguay | Infrequent Dispatch | Dispatch is once every two weeks | 28th March 2022 |
| Venezuela | Infrequent Dispatch | Dispatch is once every two weeks | 28th March 2022 |
| Vietnam | Coronavirus | The designated operator of Vietnam, VNPost, has informed that its operations are currently disrupted by a large number of employees having contracted COVID-19. As a result, until further notice, the processing and delivery of all types of inbound and outbound mail will be impacted. An update will be provided once available. | 28th February 2022 |
| Yemen | No Service except for globalexpress to some locations |
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender. However, Yemen currently can be reached via our globalexpress service. |
28th March 2022 |
| Zambia | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.
|
Last updated: 1st of July 2022 Updates have been provided for: Greece
Welcome to our live service update page for Europe. Below is a round-up of any issues that may be impacting our services to and from destinations in Europe. We keep this page as up-to-date as possible, with information supplied to Parcelforce from our partners. Important Notices:
All countries across Europe are now under a suspension of service guarantee for delivery speed delays, unless stated in Table A. This is in place from 16 March 2020 due to the Coronavirus (COVID-19) situation. (000E)
Our partners around the globe may have changed their proof of delivery (POD) processes to adhere to local regulations.
We advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here.
HS Code Update January 2022 Customs declarations
Please note: Each destination is responsible for setting their own import controls on restricted goods. Customers are advised to identify whether items being imported into a specific destination will require licences/certificates or incur additional charges. To identify specific Country requirements, please visit our individual country pages here https://www.parcelforce.com/worldwide-directory |
Table A - These are countries that currently have service guarantees in place
| Country |
|---|
| Ireland |
|
Cyprus |
| Country | Issue | Current Status | Latest Update |
|---|---|---|---|
| Albania | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Austria | No service for Global Priority Returns | Service is currently suspended until further notice. | 28th March 2022 |
| Belarus | service availability | We are still despatching items to Belarus. We are continually monitoring the situation and will provide an update if there are any changes to our service moving forward. | 11th April 2022 |
| Bosnia & Herzegovina | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Bulgaria | Customs delays / IT issue |
Incident one: Incident two:Bulgarian Post has informed that the IT issues have been resolved and all systems are now up and running as normal. |
22nd June 2022 |
| Czech Republic | Customs delays | Items posted to Czech Republic are still experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. | 16th June 2022 |
| Estonia | Customs delays |
Items posted to Estonia are still experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. |
16th June 2022 |
| Germany | Coronavirus | Deutsche Post of Germany has updated that the Government has relaxed public health measures throughout the country. As a result, most restrictions relating to COVID-19 have now been lifted. However, as a significant number of Deutsche Post staff are still on sick leave, delivery delays may still occur in some parts of the country. We will provide an update once this becomes available. | 12th May 2022 |
| Gibraltar | Infrequent dispatch | Dispatch is twice a week | 28th March 2022 |
| Greece | IT Issue | Hellenic Post have updated that they are now at a normal level of item processing in customs. | 1st July 2022 |
| Ireland | Import controls |
Our service to Ireland is operating as normal. However, items that require the payment of import taxes by the recipient may take longer to be delivered as payment is required before items are released from Irish customs. Please note: Delivered Duties Unpaid items sent to Ireland are handled as follows: In both situations the recipient will receive instructions on how to pay and will have 16 working days to make the payment before the item is returned. The pay by date is included in the customer notification.All items are held in the Dublin Mail Centre Campus before being released, once payment is received. If payment is not received by the payment due date or the customer rejects the item then it is returned to sender. |
17th May 2022 |
| Italy | Minor delays | We continue to see minor delays for items destined for Italy. To allow your items to be processed as quickly as possible, please provide full and accurate data before posting your items. We are continuing to work with Poste Italiane and will provide an update once the situation has improved. | 29th April 2022 |
| Lithuania | Customs delays | Items posted to Lithuania are still experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. | 16th June 2022 |
| Malta | Coronavirus |
Malta Post has updated that high COVID absence and staff on quarantine continue to affect mail processing and delivery. As result, the Post is unable to guarantee compliance with service standard / delivery times. |
5th April 2022 |
| Moldova | Airspace currently unavailable | Due to the situation in neighbouring Ukraine, we have been advised that Moldovan airspace is closed. We are working with our postal and transportation partners to put in place alternative routes. We are still accepting items for Moldova but please be advised that there may be short delays to the delivery of your item. Latest Update An alternative transit route is in place for Moldova. However as this is a non-direct route, please be advised that there may be short delays to the delivery of your item. |
10th March 2022 |
| Montenegro | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Poland | Delivery delays |
Poland Post has advised that they are currently experiencing a significant increase in the volume of items received into their network due to the aid assistance they are providing to bordering Ukraine . Poland Post is continuing to process and deliver items as soon as possible however, due to the increased volumes, delays are to be expected. We are continuing to work with Polish Post and will provide an update once the situation has improved. |
24th May 2022 |
| Portugal | Customs delays | Items posted to Portugal are still experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. | 16th June 2022 |
| Russia | Global Express service temporarily suspended |
Global Express Service is currently suspended until further notice. Shipments already in transit will be temporarily held in our network. Russia can be reached via our Global Priority service.
Latest update
|
11th April 2022 |
| Serbia (and Kosovo) | Infrequent dispatch | Dispatch is once a week | 28th March 2022 |
| Slovakia | Customs delays | Items posted to Slovakia are still experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. | 16th June 2022 |
| Slovenia | Customs delays | Items posted to Slovenia are still experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. | 16th June 2022 |
| Spain | Customs information |
Customers sending goods (including low value consignments) to the Canary Islands, Ceuta and Melilla now need to electronically report these items to the Spanish customs. To do this, items must be accompanied by the necessary electronic customs data and compliant customs declarations (CN22/CN23). Items that do not fulfil these requirements will be manually processed which is likely to lead to delays and in some cases held until the recipient can be contacted in order to provide any missing information and/or in the case of certain products any supplementary documentation that may be required. Please note: IOSS can be used to send items into mainland Spain and the Balearic Islands but not into the Canaries, Ceuta and Melilla. |
22nd June 2022 |
| Ukraine | Global Express suspension/ delays |
Latest Update The Ukrainian postal service (Ukrposhta) has provided an update that road access for postal exchanges with Ukrposhta’s centre in Kyiv is severely limited, some international mail processing operations have been moved to Lviv. Longer transit times continue to be experienced due to queues at the border and difficult road connections within Ukraine. Ukraine Post continue to remain committed to maintaining postal operations, but will not be able to guarantee compliance with the agreed delivery standards. To identify open post offices within Ukraine and their working hours please visit Ukrposhta’s webpage that is updated daily at: offices.ukrposhta.ua. An update will be provided once available. Global Express suspension Ukraine can be reached via our Global Priority service.
Latest Update Additional information on open post offices and their working hours is updated daily on Ukrposhta’s webpage at: offices.ukrposhta.ua. with further update to be provided when available from the Post. |
17th June 2022 |
| Ukraine - Crimea region and other oblasts | No service to the Crimea region and other Oblasts as shown in the next column |
There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these; Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol |
28th March 2022 |
Imports into the UK
We are processing both GLS and postal imports with traffic flowing in both cases. Whilst there have been some short-term delays, items where duties, taxes and charges need to be paid are being processed through the depot network and recipients will be notified accordingly.
Where import items and in particular GLS imports require customs clearance these are flowing through the network but can be subject to delay due to import documentation requirements.
The table below shows the current advisory and suspended service changes in place outside the UK. These messages are reviewed daily.
| Service Temporarily Suspended | globalbulk direct | Jan 2021 | We apologise for any inconvenience caused. Thank you for your patience and understanding. |
| Available |
europriority euroeconomy |
8 Dec 2021 |
Please be aware that services may be subject to delay in the destination country due to both new customs clearance processes and the ongoing Covid-19 measures. |
|
Service Temporarily Suspended |
europriorityimport service |
8 Dec 2021 |
Recent changes in customs clearance processes mean that we continue to implement further system updates to support our europriorityimport service.
Our europriorityimport service will be temporarily unavailable from 18 January 2021 until these updates are completed.
We will keep you updated on the progress of this.
Any existing parcels in our network are being processed as quickly as possible.
Guidance on the required customs data and documentation can be found here.
We apologise for any inconvenience caused. Thank you for your patience and understanding.
|
| Advisory |
Return to Sender Process for Account Customers |
8 Dec 2021 |
We may need to return your parcels for one of the following reasons: (1) Insufficient Customs data and/or export documentation provided. (2) Sending Prohibited or Restricted Goods (3) The item could not be delivered in destination country. |
