Trust our team, to be your team

Trust is at the centre of everything we do.
Our experienced and loyal drivers have been delivering for their customers, on average, for 9 years. Our named Account Managers and customer service touch points are on hand to provide support when you need it.

Find out more about our services

What’s new?

1

Coming soon: our new digital sign up makes it even easier to start sending parcels.

2

‘Photo on delivery’ provides extra peace of mind for UK customers

3

Simple IOSS solutions help you send to customers in the EU

Innovative technology keeps you and your customers informed

Our award-winning dashboard* is your self-service tracking and reporting tool, providing a single view of all your UK and international deliveries. Track top priority parcels and set watchlists for the most important ones. Run reports and export the details you need.

My Parcel Live is available to both you and your customers online or via our app; offering comprehensive tracking information for UK deliveries including a 1-hour estimated delivery time, the driver’s name, and even a map of their location.

Growing your business across the UK

A choice of delivery speeds including timed next day delivery by 10am or noon, or delivery within one or two working days. Our UK services offer:

Inflight delivery options to let customers change their delivery preferences to a neighbour, Post Office® or Safeplace

End-to-end tracking and a 1-hour delivery window notification

A generous weight allowance of up to 30kg

Growing your business across the globe

We’ll take your business from here to 99% of the world’s population with globalexpress and priority options. Our International services offer:

Notifications in 11 local languages including French, German and Chinese

Inflight delivery options throughout Europe and delivery notifications worldwide

Delivery using local postal partners that customers overseas know and trust.

Helping you deal with 1 July EU VAT changes

Major changes to EU VAT came into effect on 1 July, altering how businesses sell goods to European customers. The Import One Stop Shop (IOSS) has been introduced to help you manage these changes. Parcelforce Worldwide are now pleased to offer a range of IOSS solutions to support and meet your business needs.

Our assisted IOSS solutions…

Taxamo

Taxamo Assure

A simple ‘pay-as-you-go’ option where Taxamo allows you to use its IOSS number to send parcels to EU customers. This will mean you won’t need to register for IOSS or file tax returns.

Deloitte

IOSS Registration and Filing Service offered by Deloitte

Deloitte will provide you with your IOSS number so you can send parcels, with the VAT paid, to EU recipients. Recommended if you’re a business sending high volumes of parcels, not wishing to manage tax returns in-house.

Selling through a marketplace?

If you sell through a marketplace, they are likely to have registered for IOSS. Simply input their number for the items sold through that marketplace.

Find out more about our IOSS solutions