If you purchase services at the standard rate of VAT, a VAT receipt will be produced automatically at the end of any customer session at www.parcelforce.com.
If you have purchased our services via www.parcelforce.com after the 30th October 2017, you can request the invoice for your parcel using our ‘Help’ service on the following link: Request an invoice. Alternatively, you can log into your Parcelforce Worldwide retail account here: Log into my account and access via your order history.
When sending an item via a Post Office® Ltd branch or Parcelforce Worldwide depot, a VAT receipt will be produced automatically at the end of the transaction.
If you are a VAT registered business and for services purchased via our call centre, you may request a full VAT receipt by emailing firstname.lastname@example.org quoting your name, address, consignment number and transaction cost.
The VAT receipt you receive for our services at Post Office branches will ordinarily be a ‘simplified’ VAT receipt. If the total value of services is above a certain threshold, you will be asked if you require a full VAT receipt and, if yes, to provide the name and address of the business. You will require this if you are a VAT registered business and the total value of services is above the threshold. All our other VAT receipts are sufficient irrespective of the total value of services. Full VAT receipts are only available at the Post Office branch at the time of the original transaction. If you require a full VAT receipt after the transaction is complete please contact the Post Office customer helpline on 08457 223344 within 30 calendar days after the date of the transaction. You will need to provide the session ID number from the ‘simplified’ VAT receipt issued at the time of the transaction.
All receipts will clearly show the net (excluding VAT), gross (including VAT) prices and total VAT amount.