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Customer services

If you have an enquiry or would like to give us some feedback, you can contact us via our online form, by phone or on Twitter:

  • You may find answers in our Help and advice section. If not please complete our online form and we'll respond to your enquiry by email as soon as we can.
  • If you can make your enquiry in 140 characters or less, contact us on Twitter and we'll tweet back with the answer to your question.
  • If you are a regular parcel sender and would like to enquire about special rates which are available for our account customers, please complete this short form and we will be in touch.
  • Our Customer Service Advisors are available 8.00am - 7.00pm Monday to Friday, 8.30am - 5.00pm on Saturday and 9.00am - 5.00pm on Sunday, excluding UK Public and Bank Holidays.
  • You can phone our Customer Service team on 03448 00 44 66, calls are charged at national rates.

For Welsh speaking customers:

  • Gall cwsmeriaid sy’n siarad Cymraeg gysylltu â ni ar 0344 800 5550

For customers with impaired hearing:

  • Contact us on Textphone 08000 855 854

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