Services Updates

Worldwide

Last updated: 15:07 Fri. 18th Aug.

Spain

Due to the recent terrorist incidents in Spain all parcel services to Barcelona and Tarragona areas (zip codes 08002, 08003, 08007, 08010 and 43850) are likely to be disrupted until further notice.

 

 

Last updated: 15:04 Fri. 18th Aug.

Thailand

We are experiencing delays on our priority and value services to some areas of Thailand, due to heavy rains and flooding North Eastern and upper central parts of the country.  Postcodes affected are 33xxx, 34xxx, 37xxx, 40xxx, 41xxx, 44xxx, 46xxx, 47xxx, 48xxx, 49xxx, 64xxx, 65xxx, 66xxx and 67xxx. As a result, we have suspended the Service Guarantee on our globalprioirty service to the above postcodes. We will update this as soon as we have had any further information.
 

 

Last updated: 14:24 Fri. 18th Aug.

SPAIN

Due to the recent terrorist incidents in Spain all parcel services to Barcelona and Tarragona areas (zip codes 08002, 08003, 08007, 08010 and 43850) are likely to be disrupted until further notice.

Last updated: 8:41 Fri. 18th Aug.

Greece

We may experience delays for a short time on our priority and value services to Greece due to a change in customs procedures there, which have been designed to hep customs clearance once embedded. As a result, we have had to suspend the Service Guarantee on our globalpriority, europriority home and Euro Priority PO Box /Euro 48 services to Greece from the 3rd July. We will update this as soon as we have any further information.

Last updated: 8:04 Fri. 14th Jul.

Venezuela

We have been informed that the local customs situation in Venezuela is affecting the delivery of items into the country (via Venezuelan Post.) As a result, we are unable to deliver there by globalpriority and globalvalue and have suspended these services until the situation is resolved. Options are currently being explored to resolve this situation as soon as possible. We will update this as soon as we have any further information.

Please note that globalexpress is not affected and we are continuing to accept and deliver parcels to Venezuela by this service.

Last updated: 12:50 Wed. 5th Jul.

Canada

We are experiencing delays of up to 2 days to some parts of Canada on our globalpriority and globalvalue services. This is due to the extremely high number of parcel volumes being handled there, which are not typical at this time of year. Options are being explored to resolve this situation as quickly as possible, however from the 15th June, we have had to suspend the Service Guarantee on our globalprioirty service to postcodes K, L, M, N, O, P, Q, R, S, Z.  We will update this as soon as we have any further information. 

 

Last updated: 12:55 Wed. 5th Jul.

Samsung Galaxy Note 7 and Hoverboards.

Samsung Galaxy Note 7
Following reports of the product recall of the Samsung Galaxy Note 7, the airline industry has issued advice to airlines addressing concerns around the faulty device batteries creating fire hazards on board aircraft. As a result, we are unable to accept these devices on any of our UK or International services until further notice.

Hoverboards
Account customers will need prior written agreement before they can ship Hoverboards. If you are an account customers and want to ship these items can you please speak to your account manager, as we will need to assess the Watt hour rating of the Hoverboards and provide additional carriage requirements where appropriate. For non-account customers Parcelforce Worldwide are no longer able to carry self-balancing scooters (also known as Hoverboards). This is due to the Hoverboards being powered primarily by lithium batteries and the difficulty in ascertaining the Watt hour rating and whether they are safely deactivated for transport.

 

Last updated: 9:44 Mon. 19th Jun.

Israel

We are experiencing delays on our priority and value services to Israel by up to 10 days whilst technical difficulties there relating to machinery are being resolved. As a result, we have had to suspend the Service Guarantee on our priority service from the 5th June. We will update this as soon as we have any further information.

 

Last updated: 9:45 Tue. 15th Aug.

Guatemala

As a result of ongoing and continued local operational issues, Guatemala post have suspended all inward and outward International parcel services. Therefore our globalpriority, globalvalue and globaleconomy services will not be available to this destination until further notice. Parcels already sent will be returned back to sender. We will update this as soon as we have any further information. Please note that our globalexpress service is not affected.
 

Last updated: 10:16 Thu. 13th Jul.

China and Russia

China customs
Owing to unprecedented volumes of parcels imported into Shanghai and Guangzhou, there are currently a number of issues with China Customs, resulting in large backlogs in their facilities. These problems are compounded by the high delivery volume within China, resulting in delays in delivery on our globalpriority and globalvalue services on parcels addressed to postcodes beginning with the numbers 2, 3 (with the exception of 30), 4 and 5. As a result, we have suspended our Service Guarantee on our globalpriority service until further notice to these areas. We will update this as soon as we have any further information.

Russia
The Russian customs authorities have informed our delivery partner that they are no longer allowed to use its established express clearance processes and rules for inbound shipments – other than document shipments - addressed to private person consignees. The details of the new regulations and associated procedures have not yet been established or officially published. Until the details of the new clearance requirements have been confirmed, we are temporarily suspending globalexpress items with goods or merchandise enclosed sent to private individuals at a private address. Documents for both business and private addresses can still be sent and also merchandise to business addresses. The normal value limit of 200 Euros for Russia still applies. Items for private individuals with merchandise already accepted will be sent on as globalpriority.

UK

Last updated: 8:39 Fri. 18th Aug.

M6 roadworks

Roadworks and emergency repairs to the Thelwall viaduct resulted in the M6 being closed in both directions between J20 and J21 for most of yesterday and last night. Despite this we managed to successfully process nearly all parcels to maintain our usual high quality service. There will be a small number of delivery failures today and we have had to suspend our nationwide delivery guarantees for these parcels. Any failure will be prioritised for delivery tomorrow and we apologies for any inconvenience this may cause.

 

Last updated: 8:40 Fri. 18th Aug.

UK services

All our drivers are out collecting and delivering as normal today.