FAQs

To help you find your nearest Post Office® branch or Parcelforce Worldwide depot, take a look at some of these tips. Either click on a link below or scroll through.
  1. How do I use this application?
  2. What if I don't know my full postcode?
  3. How do I know I can get the service I want?
  4. How accurate is the Post Office® branch finder?
  5. How do I get further assistance?
  6. My branch does not seem to appear in the results.
  7. Why can't I see a map in the results?
  8. I have searched using my town but it did not return any results.
  9. What is the Post Office® mobile service?
  10. What is the Post Office® home delivery service?
  11. What is the accessibility services?
  12. I have a Post Office® Card Account - where is my nearest ATM?
 
  1.  

    How do I use this application?

    To find your nearest Post Office® branch or Parcelforce Worldwide depot, select the relevant tab and then enter your postcode or town and click 'Search'. The nearest location(s) to you will then be displayed.


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  2.  

    What if I don't know my full postcode?

    You can either find your full postcode by entering your address in our Postcode finder or you can enter a short postcode, for example EC1. If you are looking for your nearest Post Office® branch you can also search by the name of the town.


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  3.  

    How do I know I can get the service I want?

    The opening hours of the Post Office® branches are listed. You can also call 08457 223344 for information on the services available.

    Parcelforce Worldwide depots offer a comprehensive range of UK and overseas delivery services. Please call 08448 00 44 66 for specific opening times and full details.


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  4.  

    How accurate is the Post Office® branch finder?

    There are around 12,000 Post Office® branches nationwide, so there is bound to be one conveniently located for you. These results give approximate distances and do not take account of obstacles such as rivers, roads or railway lines.


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  5.  

    How do I get further assistance?

    If you require assistance in using this site, please call us on 08448 006 205.
    Opening hours: 8.00am to 6.00pm Monday to Friday, excluding UK Public and Bank Holidays.
    Alternatively, you can email us.

    If you require any further information on Post Office® branches then please call us on 08457 223344. Opening hours: 8.15am to 6.00pm Monday to Friday, 8.30am to 5.30pm Saturday.

    If you require any further information on Parcelforce Worldwide services or depot locations, please call the Parcelforce Worldwide Customer Service team on 08448 00 44 66.
    Opening hours: 8am to 7pm Monday to Friday, 8.30am to 5.30pm on Saturday and 9.00am to 5.00pm on Sundays, excluding UK Public and Bank Holidays. Alternatively, you can send us an e-mail.


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  6.  

    My branch does not seem to appear in the results

    Let us know if a branch is not appearing in our Branch finder tool.


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  7.  

    Why can't I see a map in the results?

    A map will only be produced if you have searched using a postcode. If the postcode being searched on is the same postcode as that of your nearest branch - no map will be displayed. Alternatively it could be because you have entered the wrong postcode. Use our Postcode finder to verify the address.


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  8.  

    I have searched using my town but I did not get any result back?

    The branch finder tool only works by searching for your nearest large town. If your town is not showing - please try searching on the town closest to you that is larger than the one you originally searched on.


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  9.  

    What is the Post Office® mobile service?

    A mobile Post Office® is a modern, fully equipped van offering Post Office® services. There are more than 168 villages currently visited by a Mobile branch across the UK today. These communities are visited at set times and days each week, and the majority of Post Office® products and services are available through the mobile service. These vehicles have an access lift at the back to assist elderly or disabled customers. For more information please call 08457 22 33 44 for more information.  For Welsh call 08457 46 84 69.


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  10.  

    What is the Post Office® home delivery service?

    This is a service for very small communities and enables customers to order a reduced range of Post Office® products and services over the telephone. The products may either be delivered to a customer's home by the core subpostmaster or are available for collection by the customer at a local Drop-In Session.


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  11.  

    What is the accessibility services?

    As a business that is committed to providing great customer service, we recognise the importance of ensuring that the 12 million disabled people who live and work in the UK can access their local Post Office® branch. In launching this new access guide to our branches we have set out to give customers practical information on the accessibility of our retail network.


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  12.  

    I have a Post Office® Card Account - where is my nearest ATM?

    You can search for the ATM nearest to you using the drop down selection box and by entering your postcode in the search box. The results will show you whether your nearest ATM is available 24 hours a day. If it is not, it will only be accessible during the branch opening hours.


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