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Frequently asked questions
Price enquiry FAQ
- I would like to know the price of a delivery
- What are your parcel weight limits?
- What are your parcel size limits?
- I would like more information on the UK delivery services you offer
- I would like more information on the International delivery services you offer
- I would like to send my parcel to Jersey. Do you class this as a UK or International destination?
- I would like to send my parcel to Guernsey. Do you class this as a UK or International destination?
- I would like to send my parcel to the Republic of Ireland. Do you class this as a UK or International destination?
- Can I send to PO Box address in the UK?
- How can I send my parcel?
- I still cannot find the answer to my query
I would like to know the price of a delivery
Please visit our Price Finder.
If you are an Account customer, you should also refer to your Trading Agreement and other contractual documentation.
Back to topWhat are your parcel weight limits?
For sending within the UK, we accept items up to 30kg in weight. There is no limit to the weight of a multi-parcel consignment. Weight limits vary for international destinations. Please visit our Worldwide Directory to find weight limits for all of our destinations.
Back to topWhat are your parcel size limits?
For sending within the UK, the size of each parcel must not exceed 3 metres length and girth (measured around its thickest part) combined and 1.5 metres for the greatest dimension.
Please visit our Worldwide Directory to find size limits for all of our international destinations.
Back to topI would like more information on the UK delivery services you offer
Please visit our UK services page for full information, including the details of certain services which are only available to our Account customers.
Back to topI would like more information on the International delivery services you offer
Non account customers please visit our international services for non account holders page.
Back to topI would like to send my parcel to Jersey. Do you class this as a UK or International destination?
Jersey is an International destination
Back to topI would like to send my parcel to Guernsey. Do you class this as a UK or International destination?
Guernsey is an International destination
Back to topI would like to send my parcel to the Republic of Ireland. Do you class this as a UK or International destination?
We class the Republic of Ireland as an International destination
Back to topCan I send to PO Box address in the UK?
All our UK services require a signature upon delivery. As such we do not accept items addressed to a PO Box in the UK.
Back to top