Send a parcel

I am not an account holder, can I send a parcel with you?

Anyone can send a parcel at www.parcelforce.com. If you want to pay by credit/debit card, please visit our Send now page.

Will you come and collect the parcel from me?

Yes we can collect your parcel from you. To arrange this you have several options but the simplest and quickest way to do this is online:

1. If you are a not an account customer you can book online on Send now and arrange for our driver to collect your parcel.

If you are an account customer you can arrange for us to collect from you every day, or whatever fits in best with your requirements. Please contact your Account Manager.

2. You can call us on 08448 00 44 66.

Please note: our globalvalue, globaleconomy and HM forces services are only available from Post Offices.

Can I send a parcel abroad?

Yes, you can send a parcel within the UK or Worldwide to 240 countries.

Non account customers please visit our international services for non account holders for details.

Account customers please visit our international services for account holders for details

Do you deliver to a PO Box address?

PO Box addresses are not acceptable as delivery addresses for any of the services, unless designated as such in the worldwide directory

What are your parcel weight limits?

For sending within the UK, we accept parcels up to 30kg in weight. When sending an order containing several parcels, each parcel must weigh a maximum of 30kg.

Weight limits vary for international destinations. Please visit our  worldwide directory to find weight limits for all of our international destinations.

What are your parcel size limits?

For sending within the UK, the size of each parcel must not exceed 3 metres length and girth (measured around its thickest part) combined and 1.5 metres for the greatest dimension.

Please visit our Worldwide Directory to find size limits for all of our international destinations.

Does Parcelforce Worldwide have any other exclusions?

In common with other major delivery companies there are certain goods and substances that we cannot accept.  Please check our prohibitions and restrictions guidelines before you send.

How should I pack my parcel?

To ensure the safe and secure delivery of your parcel, we have some guidelines for packing your parcel which can be found on our Packaging guidelines page. It is important that what you are sending is correctly packaged. Failure to do so may result in any claim for damage not being paid.

Please note we will not accept bicycles that are not fully boxed up. Also, when transporting electrical items e.g. laptops, DVD players, please make sure that they have the original manufacturer’s transport screws properly secured to ensure that element/components do not move.

What compensation cover do you offer?

Although we strive to ensure that your parcel arrives on time, occasionally there may be unexpected difficulties

Service name             Compensation cover for loss / damage

express9                                              £200
express10                                            £200
expressAM                                           £200
globalexpress                                      £200
irelandexpress                                    £200
express24                                            £100
globalpriority                                      £100
express48                                             £50
globalvalue                                           £50
HM forces                                              £20
globaleconomy                                    N/A

Except for globalvalue and globaleconomy services, you may claim a full or part refund of the carriage cost if your parcel does not arrive within its guaranteed delivery time. Consequential loss resulting from e.g. delay, loss or damage is not covered.

For further details on the compensation payable please visit our compensation page.

My item is valuable, can I purchase extra compensation cover for loss or damage?

Non contract customers can choose to increase compensation cover up to:

Services name                                Maximum total cover

express9, 10, AM, 24                               £2500
globalexpress                                          £2500
irelandexpress                                         £2500
globalpriority                                           £2500
express48                                                 £2450
globalvalue                                               £450
globaleconomy                                           N/A
HM forces                                                  £500

Consequential loss resulting from e.g. delay, loss or damage is not covered.

The easiest and quickest way to purchase extra compensation is to request it when booking your collection online using Send now.

• You can also purchase compensation at:
• Your local Post Office.
• Your local depot.
• Calling us on 08448 00 44 66.

Where can I find out about Customs issues?

Please visit our Customs help page to find out about:

• Customs and export guidelines
• Regulations on sending food to the USA
• Country specific guidelines
• Export forms

Where can I find out more about your conditions of carriage?

Please visit our Conditions of Carriage.

I still cannot find the answer to my question

Please e-mail us.