Terms and Conditions

Important legal information

By accessing this website you consent to the following terms and conditions of use.  In these terms and conditions 'Royal Mail' means Royal Mail Group Ltd, Post Office Limited and their related companies that host services on this website.  "This website" includes www.royalmail.comwww.postoffice.co.ukOpens in new window, and www.parcelforce.com.

Security and privacy

Royal Mail takes the security and privacy of its systems and its customers' data very seriously. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. Royal Mail will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. By using this website, you agree to the capture and use of your data in accordance with the terms laid out in the website's Privacy Policy and the customer terms and conditions relevant to the different services hosted on the website. For more information on our Privacy Policy please click here.

Exclusions and limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law Royal Mail:

- (a) excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website; and  - (b) excludes all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Royal Mail of the possibility of such potential loss) and indirect, consequential and incidental damages.

Royal Mail does not however exclude liability for death or personal injury caused by its negligence.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.

Content changes and accuracy of information

Royal Mail may make changes to the contents of this website, including to the descriptions and prices of goods and services advertised, at any time and without notice.  Personalisation of the site based on user activity and preferences may change the appearance and contents of this website at any time. Some information on this website is taken from sources external to Royal Mail or is of a type that changes frequently. In particular, you should confirm offline the accuracy and currency of information about prices, compensation limits and conditions, delivery times, packaging requirements, posting restrictions and prohibitions and conditions of posting in countries outside the United Kingdom before relying on it.  Royal Mail does not necessarily share the opinions expressed or endorse the material appearing in external content published by it on this website.

Trademark and copyright notices

Royal Mail, the cruciform, Parcelforce Worldwide and the Parcelforce Worldwide logo are trade marks of Royal Mail Group Limited. © Royal Mail Group Limited 2014. All rights reserved.

Royal Mail Group Ltd, registered in England and Wales, number 4138203, registered office: 100 Victoria Embankment, London, EC4Y 0HQ. Parcelforce Worldwide is a trading name of Royal Mail Group Ltd. Parcelforce Worldwide is a GLS network partner.

Contracts

Nothing on this website constitutes an offer by Royal Mail to sell any goods or services.  Subject to the customer terms and conditions of the relevant service, no contract will be formed until your order or application has been acknowledged and accepted by Royal Mail.

Cancellation of registration

Royal Mail may cancel your registration for this website or any service hosted on it if you breach these terms and conditions or the customer terms and conditions for any service.

Discussion groups and bulletin boards

Unless otherwise stated, Royal Mail does not edit or monitor the content of any discussion group or bulletin board hosted on this website.  The content of discussion groups and bulletin boards is provided by third parties.  Royal Mail is not the publisher of it.  However, Royal Mail may remove content from any discussion group or bulletin board at its discretion.

Links to this website

You may not create a link to any page of this website without Royal Mail's prior written consent.  If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

Royal Mail does not monitor or review the content of other parties' websites that are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Royal Mail. Royal Mail is not the publisher of such opinions or material.

Availability

Unless otherwise stated, the products and services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom.

Software

Although Royal Mail uses reasonable endeavours to ensure that any software made available by it on this website is suitable for downloading, installation and use by third parties, all such software is provided "as is" without any warranty.  Specifically, and without limitation, Royal Mail does not warrant that any such software is virus free, without defects, Year 2000-compliant, compatible with other software or operating systems or suitable for any specific purpose.  Royal Mail  accepts no liability for any loss or damage caused by the downloading, installation or use of any such software, and the general exclusions and limitations above apply to such downloading, installation or use. Royal Mail does not however exclude liability for death or personal injury caused by its negligence.  The above exclusions and limitations apply only to the extent permitted by law.  None of your statutory rights as a consumer that cannot be excluded or limited are affected.

General

These terms and conditions are governed by the laws of England. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the English courts. If any of these terms or conditions is deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these terms and conditions and the remaining provisions will continue to apply. 

Further information on our general terms and conditions of trading.

Royal Mail Group Ltd is a company registered in England and Wales, number 4138203, registered office 100 Victoria Embankment, London, EC4Y 0HQ.

Parcelforce Worldwide is a trading name of Royal Mail Group Ltd.  Parcelforce Worldwide's principal office is Lytham House, 25 Caldecotte Lake Drive, Milton Keynes, MK7 8LE. Royal Mail Group VAT registration number: GB243170002.