Customer alerts
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Even with the most advanced systems the unexpected can happen, and for that reason we provide extra ways to secure your peace of mind.
With the exception of our non-guaranteed international services (globalvalue and globaleconomy), you may claim a full or proportionate refund of the carriage cost if your consignment does not arrive at it’s destination within the delivery time that you chose - please see the table below for details.
Refunds for multi part consignments are paid pro-rata if some items are late, however a refund will not be paid for delay if the item is sent to a PO Box address within the UK or if multiple items have been strapped together.
There are occasions when our delivery speed guarantee does not apply and you can read these exceptions here.
Please also visit our UK postcode exceptions page to find out which outlying areas have extended delivery times.
For Non Account customer the following refunds are available:
| Service Name |
% of refund if not delivered on or before the stated delivery time or day
|
|---|---|
|
express9 |
100% |
|
express24 |
50% |
|
express48 |
25% |
|
HM Forces |
N/A |
For Account customers the following refunds are available:
| Service Name | % of refund if not delivered on or before the stated delivery time or day |
|---|---|
|
express9 |
100% |
| express24 | 50% |
|
europrioritybusiness |
25% |
|
HM Forces |
N/A |
Send Now
Did you know that anyone can send a parcel online by paying by credit or debit card, and you don't need an account or need to log in. Just click on send now and we will come and collect from your door.
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