Inclusive and enhanced compensation cover
Compensation for loss and damage is included in the price up to £2500 per parcel depending on the service and enhanced compensation is also available. However, some items are excluded from compensation. Details about compensation cover and items excluded from compensation exclusions can be found here.
Refunds for delay and delivery speed guarantee exceptions
You may claim a refund of the whole or a proportionate part of the delivery charges if your parcel does not arrive at its destination within the specified timeframe. More information around refunds for delay can be found here.