Service Updates

UK

All our drivers are out collecting and delivering as normal today. Any service issues will be detailed below;

Service Issues:

Coronavirus Update

Last updated today at 7:00

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England. Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels.

Suspension of Sameday Collections - 27 March

Last updated today at 7:00

Due to significantly higher than forecast volumes, we have unfortunately had to suspend sameday collections across the UK today 27 March 2020 to ensure that all items get delivered;

We apologise for any inconvenience this may cause 

 

Suspension of Service Guarantee - UK

Last updated today at 7:00

Suspension of UK service guarantee

Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels.  We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.

As a result, we will be suspending service guarantees from 18 March 2020 but will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.

The actions we are taking, are twofold:

Same day ad hoc collections will be suspended, however you can still book an ad hoc collection for the next working day.  We ask that parcels are immediately ready for collection so that we can collect as efficiently as possible.  

Timed services will be reviewed and where possible maintained but we will continue to keep you informed of restrictions.  We expect that changes may be staged as the situation evolves, keeping our next working day morning services in place for now.

For further information on our approach to Coronavirus (COVID-19) please click to view our webpage here 

000

System Issues with Tracking [Advisory]

Last updated today at 7:00

Update 15:00 Thursday 26th March

The issues we experienced with the dashboard updates yesterday have now been resolved and it is updating as normal with parcels being delivered today.  The holding page will be removed soon and the Dashboard will once again be available for customers to use.  However, there are 3 very important points as far as this is concerned though.  These are:

  • The status of deliveries for yesterday (24th March) is not the complete picture due to the track events that didn’t get passed through to the Dashboard whilst the disruption was occurring. It has led to a number of parcels not being displayed correctly on the main Dashboard view, thus appearing as though there are a higher number of exceptions.  This is not the case and the correct status can be seen for individual parcels by clicking through to the see the delivery date, time, recipient and signature details;
  • Also, as a result of the disruption, you may see some discrepancies for parcels being shown as due for delivery today (25th March) as a result some parcel pre-advice (collection & delivery) details received during the disruption did not get passed through to the Dashboard;
  • Under normal circumstances we would replay all of the missing information (track events and parcel pre-advice details), but unfortunately on this occasion that is not going to be possible.  This will mean that the details in respect of deliveries for Tuesday 24th March and the parcels included on the Dashboard for delivery on Wednesday 25th March will not be the complete picture. 

We sincerely apologise for the inconvenience this will cause.

International

We are currently delivering parcels to more than 240 international destinations. If there are any service issues, they appear below;

Service Issues:

Europe - (Coronavirus) COVID-19 Service Update

Last updated today at 7:00

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Three important Notices:

  1. All countries across Europe are now under a suspension of service guarantee for delivery speed delays from 16 March 2020 due to the Coronavirus (COVID-19) situation.
  1. Most of our European partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  1. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.

The following table aims to update where there are (1) complete service suspensions (where there is no current delivery service) or (2) temporary suspensions or changes to the normal working week (where delivery service is impacted / reduced from standard). 

Countries with specific AREAS suspended (lockdown), but rest of the country remains open for parcels

Country
AREAS SUSPENDED
(State: Postcode(s))
Last Updated
Ref
Austria
Tyrol: 5542, 5611-5612, 5630-5640, 6005-6681
Vorarlberg: 6762-6767, 6888
Carinthia: 9844
24 March 2020
037
Bulgaria
Blagoevgrad: 2770
20 March 2020
054
Croatia Sibenik-Knin: 22243-22244 26 March 2020 071
Czech Republic (Czechia)
Vysocina: 584 01 
Olomouc: 783 21, 783 24, 783 91 & 784 01 
24 March 2020
049
France
Moselle: 57230, 57370, 57410, 57620, 57720, 57820, 57850, 57960
Bas-Rhin: 67000-67999
Haut-Rhin: 68000, 68010, 68020, 68030, 68040, 68630, 68980
26 March 2020 063
Germany Saxony-Anhalt: 06917 26 March 2020 070
Italy
Abruzzo: 64000-64999, 65000-65100, 
Basilicata: 85000-85100
Calabria: 87000-89100
Campania: 83000-83100, 84000-84100
Emilia-Romagna: 29000-29100, 40000-40100, 40100-40199, 41000-41100, 42000-42100;
Lazio: 00100-00199, 02100-02199, 04000-04999;
Liguria: 16000-17100;
Lombardia: 20000-20100, 23800-23900, 24000-24100, 25000-25100, 26000-26100, 27000-27999, 46000-46100;
Molise: 86000-86999
Piedmont: 10000-10100
Umbria: 05100-05199;
Veneto: 37000-37100;
26 March 2020
030
Italy (Sardinia)
Sassari: 07000-07100
24 March 2020
030
Portugal
Porto: 3880, 3885
20 March 2020
055
Spain
Caceres: 10900
17 March 2020
038

Countries where we are having temporary or short term issues:

Country
Status
Products
Last Changed
Ref
Albania
Service Temporarily Suspended
globalpriority 
globalvalue
globaleconomy
24 March 2020
061
Bosnia & Herzegovina
Service Temporarily Suspended
globalpriority 
globalvalue
23 March 2020
058
France
Change to delivery days
europrioritybusiness
23 March 2020
057
Latvia
 
Service Temporarily Suspended 
europriorityhome
17 March 2020
044
Montenegro
Service Temporarily Suspended
globalpriority 
globalvalue
23 March 2020
058

 

 

 

 

Rest of the World - (Coronavirus) COVID-19 Service Update

Last updated today at 7:00

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Three important Notices:

  1. All countries gloablly are now under a suspension of service guarantee for delivery speed delays from 18 March 2020 due to the Coronavirus (COVID-19) situation.
  2. Most of our global partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  3. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.

Please note that some of our international partners are also suspending requirements for signature on delivery. Some countries may also have a suspension of service in place, or areas where we are currently unable to deliver. 

The following table aims to update where there are complete service suspensions (there is no current delivery service - temporary or longer term) 

Country Status Products Province / Area Postcodes Suspended End Date Last Changed Additional Information Ref
Armenia Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 20 March 2020 Armenia has suspended all flights into country from 19 March and until further notice 056
Bermuda Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 25 March 2020 All flights suspended into Bermuda from 20 March 062
British Virgin Islands Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 26 March 2020 Service is suspended due to carrier issues from 17 March 042
Cayman Islands Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 26 March 2020 All flights suspended into Cayman Islands from 25 March 066
China

Service  Suspended 

globalexpress Hubei & Wuhan ONLY

430000 to 449999

TBC 23 January 2020   013
Colombia Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 26 March 2020 Service is suspended due to carrier issues from 17 March 043
Costa Rica Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 26 March 2020 Service is suspended due to carrier issues from 17 March 043
Cuba Service Temporarily Suspended
globalpriority
globalvalue
globaleconomy
Whole Country

-

TBC 26 March 2020 Service is suspended due to carrier issues from 23 March 069
Djibouti Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 17 March 2020 Djibouti has suspended all flights into country from 18 March and until further notice 040
Dominican Republic Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 26 March 2020 Service is suspended due to carrier issues from 17 March 042
Ecuador Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 26 March 2020 Service is suspended due to carrier issues from 17 March 043
French Polynesia Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - 30 March 2020 20 March 2020 The Post has advised that they are not allowing parcels to be received. All parcels are held in our network until service resumes. 052
Haiti Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 26 March 2020 Service is suspended due to carrier issues from 17 March 042
India Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 27 March 2020 Service is suspended due to carrier issues from 20 March 074
Kazahkstan Service Temporarily Suspended globalexpress Whole Country - TBC 20 March 2020 Flights to and from Kazahkstan  are suspended until further notice 050
Korea (South) Service Suspended  ALL Whole Country - TBC 19 March 2020

Originally temporarily suspended from 04 March Service is now suspended from 19 March

032
Kuwait Service  Suspended  ALL Whole Country - 26 March 2020 17 March 2020 Kuwait has suspended all commercial flights between 12 March and 26 March or until further notice 035
Lebanon Service Temporarily Suspended ALL Whole Country - 29 March 2020 20 March 2020 The Post has advised that they are not allowing parcels to be received. All parcels are held in our network until service resumes. 053
Maldives Service Temporarily Suspended 
globalpriority
globalvalue
globaleconomy
Whole Country - TBC 04 April 2020 Maldives has suspended all processing between 18 March and end of epidemic 045
Mauritania Service Temporarily Suspended
globalpriority
globalvalue
globaleconomy
Whole Country - TBC 26 March 2020 Mauritania has suspended all flights between 18 March and further notice 064
Mongolia Service Temporarily Suspended ALL Whole Country - 30 April 2020 24 March 2020

Flights to and from Mongolia  are suspended until 30 April 2020 

The International Mail Centre is also closed until 1 April 2020. 

021
New Zealand Service Suspended
globalpriority
globalvalue
globaleconomy 
Whole Country + NZ Island Territories - TBC 23 March 2020 Service is now suspended from 23 March 059
Peru
Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 26 March 2020 Service is suspended due to carrier issues from 17 March 043
Philippines Service Suspended
globalpriority
globalvalue
globaleconomy 
Whole Country - TBC 19 March 2020 Philippines Post has suspended all processing between 18 March and end of epidemic 046
Russia Service Temporarily Suspended
globalpriority
globalvalue
globaleconomy
Whole Country - TBC 27 March 2020 Service is suspended due to carrier issues from 25 March 073
Samoa
Service Temporarily Suspended
globalpriority
globalvalue
globaleconomy
Whole Country - TBC 26 March 2020 Flights to and from Samoa are suspended from 14 March 065
Sri Lanka
Service Temporarily Suspended
globalpriority
globalvalue
Whole Country - TBC 24 March 2020 Flights to and from Sri Lanka are suspended from 18 March 060
Taiwan Service Suspended  ALL Whole Country - TBC 19 March 2020 Originally temporarily suspended from 04 March Service is now suspended from 19 March 033
Tanzania
Service Temporarily Suspended
globalpriority
globalvalue
globaleconomy 
Whole Country

-

TBC 19 March 2020 Service is suspended due to carrier issues from 13 March 048
Turks & Caicos
Service Temporarily Suspended
globalpriority
globalvalue
globaleconomy
Whole Country - TBC 26 March 2020 Service is suspended due to carrier issues from 23 March 067
Tunisia Service Suspended
globalpriority
globalvalue
globaleconomy 
Whole Country - TBC 19 March 2020 Service is now suspended from 16 March 047
UAE Service Temporarily Suspended
globalpriority
globalvalue
globaleconomy
Whole Country - TBC 27 March 2020 Service is now suspended from 23 March 072
Uzbekistan
Service Temporarily Suspended
globalexpress Whole Country - TBC 20 March 2020 Flights to and from Uzbekistan  are suspended until further notice 051
Zimbabwe
Service Temporarily Suspended
globalpriority
globalvalue
globaleconomy 
Whole Country - TBC 26 March 2020 Flights to and from Zimbabwe are suspended until further notice 068

 

 

 

Brazil - Customs Delays

Last updated today at 7:00

Update: 24 January 2020

Delays into Brazil due to customs checking issues continue to persist and we have been advised that delays continue to exist with Brazil customs due to high volumes arriving in the country and customs clearance causing delays.

Our globalpriority and globalvalue products continue to be affected, however, our globalexpress product is working normally as an alternative product.

As always, further updates will be made when these become available.

Israel - Operational Issues (Advisory)

Last updated today at 7:00

Advisory Message:

Israel Post have advised that they are still dealing with a large parcel backlog as result of an unforeseen increase of volume arriving in the country. 

They are doing their best to process the items as quickly as possible and hope that normal performance will resume by the end of the month. 

In the meantime, delivery delays to parcels can be expected as a result.

Kuwait - Operational Issues

Last updated today at 7:00

We have had to temporarily suspend flights to Kuwait for globalpriority and globalvalue services due to an airline suspension of flights into the country.  

As a result, parcels currently in transit are to be held in our network while we await resumption, which will lead to delivery delays until further notice.

Our globalexpress service is still operational at the current time.

Further updates will be provided when more detail becomes available

Moldova - Operational Delays

Last updated today at 7:00

Issues with our carrier cancelling flights at short notice has led to disruption in moving parcels to Moldova.

We are looking to re-establish the service as quickly as possible, in the meantime this will inevitably cause delays. Parcels received and processed will also be held in our OE until further notice.

Further updates will be made when these become available.

 

041

Philippines - Volcanic Eruptions

Last updated today at 7:00

Large amounts of ash have erupted from the Taal Volcano approximately 60 miles south of the capital Manila since 12 January 2020 and our partners Philippines Post have advised that the areas of Batangas, Laguna and Tagaytay City have been most affected.

Since 12 January, some international flights have been cancelled, delaying the processing of international parcels.  Normal operations resumed on 14 January 2020 with regards to all international flights carrying parcels, but delays are still to be expected as the volcano continues to release ash and rocks.

The Philippines remains under "Alert level 4" (Intense unrest related to earthquakes / volcanic tremors etc.) with further hazardous eruptions still possible within the coming days.

The result of this activity is that there will remain delays of between 24-72 hours in terms of delivery to Luzon Island (the main Philippine Island).

Further updates will be made when these are given by our postal partners.

Slovakia - Security Issue

Last updated today at 7:00

Slovakia Post has advised that due to a security incident, there was a restricted operation at the international Office of Exchange in Bratislava on 13 February 2020.

As a result, all parcels arriving on this date were delayed. 

There will remain some delays until Monday 17 February 2020 as operation returned to normal on Friday 14 February

This affects on globalpriority, europriorityPOBox and globalvalue products only.

 

South Africa & Namibia - Operational Delays

Last updated today at 7:00

Update: 12 August 2019

Although the situation in South Africa (and indirectly Namibia) has improved during the past few months, there continues to be delays on parcels of up to 15 days on parcels being delivered to South Africa addresses and 20 days for Namibia.

We continue to monitor the situation and will update when the situation changes. 

 

Countries we do not currently deliver to

Afghanistan - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Afghanistan currently can be reached via our globalexpress service.

Guinea-Bissau

Last updated today at 7:00

There is currently no service to this country / territory.

Libya - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Libya currently can be reached via our globalexpress service.

Somalia

Last updated today at 7:00

There is currently no service to this country / territory.

Syria

Last updated today at 7:00

There is currently no service to this country / territory.

Ukraine - Partially suspended

Last updated today at 7:00

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

  • Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
  • Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
  • Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol

The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Venezuela

Last updated today at 7:00

Service is suspended until further notice for our globalexpress, globalpriority, globalvalue and globaleconomy services.

Parcels should not be accepted and if sent will be returned to sender.

We will remove the suspension when we are able to recommence services with Venezuela.

 

Yemen - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Yemen currently can be reached via our globalexpress service.