Service Updates

UK

Any service issues will be detailed below;

Service Issues:

UK Service Messages - (Advisory / Suspensions)

Last updated today at 7:00

The table below shows the current advisory and suspended service changes in place across the UK. These messages are reviewed daily.

Last Updated: 17th May 2024
 
Message Status Issue Date Raised Details
Advisory Deliveries today 16th May 2024

We are temporarily experiencing delays to deliveries in a number of depots today due to local issues such as adverse weather or other local issues.

We are sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the depots most impacted here:  

  • Liverpool
  • Plymouth 

If you need to collect an item for which we've left an 'attempted delivery' card, you can collect your item from the depot indicated on the card that was left along with a form of ID.

Service suspension guarantee Traffic congestion 14th May 2024

Delivery delays are expected in the Norwich area on the 14th May due to a major police incident.

Post codes affected are:

  • NR34 0
  • NR34 7 

International

If there are any service issues, they appear below;

Service Issues:

Europe

Last updated today at 7:00

Please see below for information on sending to specific countries.

Last updated: 13th of May 2024

Important Update Below
 

Welcome to our live service update page for Europe. Below is a round-up of any issues that may be impacting our services to and from destinations in Europe. We keep this page as up-to-date as possible, with information supplied to Parcelforce from our partners. 

Service update: 13th of May 2024

Important Notices:

Import Control System 2 (ICS2) 
ICS2 is a regulatory change required by the EU, focused on continuing to improve the security of parcels shipped internationally. It allows customs authorities to identify items which may require control earlier in the supply chain and take the appropriate action. Sending countries must provide the required parcel/customs information. This means that any item that requires a customs declaration (including gifts, samples, goods and other categories) must have the relevant customs documentation attached and associated Electronic Data must also be supplied. You can use an approved Parcelforce or Third-Party Shipping Solution where this is captured so you can continue exporting with the required compliant electronic data. From the 1st July 2023 any items containing goods that do not have mandatory data fields completed will be at risk of being delayed, returned, or even destroyed. Please see here and here for more information.

Please be advised that our service guarantees for all countries across Europe remain under suspension until further notice, unless outlined in Table A below
 

Table A - These are countries that currently have service guarantees in place

Country
Ireland 

Cyprus

Country updates

Country Issue Current Status  Latest Update
Belarus Service Availability / Globalexpress

We are still despatching items to Belarus however dispatch is once a week via a transit destination therefore longer transit times should be expected. We are continually monitoring the situation and will provide an update if there are any changes to our service moving forward.

Globalexpress suspension
Service is currently suspended until further notice. Any shipments already in transit are likely to be returned.

1st December 2023
Gibraltar Infrequent Dispatch Dispatch is three times a week 17th January 2023
Iceland Earthquake and Volcanic Activity

Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024.

It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months.

Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. We will provide any further updates on this as they become available.

19th January 2024
Ireland  Import Controls

Our service to Ireland is operating as normal. Items that require the payment of import taxes may take longer to be delivered as this is required before items are released from Irish customs.

Please note: Delivered Duties Unpaid items sent to Ireland are handled as follows:

•Where a mobile number and /or email is provided, the recipient will receive a text and / or email and a letter with the amount of tax to pay plus An Post’s processing fee.
•Where just the address has been provided, the recipient will receive a letter.

In both situations the recipient will receive instructions on how to pay and will have 16 working days to make the payment before the item is returned. The pay by date is included in the customer notification. All items are held in the Dublin Mail Centre Campus before being released, once payment is received. If payment is not received by the payment due date or the customer rejects the item then it is returned to sender.

1st September 2022
Israel Security Situation

As a result of the current situation in Israel we are experiencing delays with many flight cancellations. This is a fluid situation and may change at short notice. Throughout the country, the retention period for unclaimed items has been extended to 30 days. All items are subject to delay and we will continue to provide updates as we receive them. 

Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.

29th February 2024
Moldova  Airspace Currently Unavailable Due to the situation in neighbouring Ukraine, we have been advised that Moldovan airspace is closed. We have an alternative route in place, however as this is a non-direct route please be advised that there may be short delays to the delivery of your item. 27th February 2024
Poland  Delivery Delays

Poland Post are still experiencing high volumes of items received into their network due to the aid assistance they are providing to bordering Ukraine. They are continuing to process and deliver items as soon as possible however delays may be experienced.

27th February 2024
Russia  Global Express Temporarily Suspended

We are still despatching postal items to Russia (except via our Global Express service). We are continually monitoring the situation and will provide an update if there are any changes to our service moving forward.

 

27th February 2024
Ukraine  Delays / Globalexpress Service Suspension

We continue to make regular mail despatch to Ukraine via our Postal Partners. Ukraine Post has updated that the country’s infrastructure has suffered severe damage. In areas without active hostilities, all Ukrposhta post offices will remain open. In places where there are power outages, Ukrposhta employees will hand out postal items and pay out money orders and upload the delivery data into the system at a later stage, once power and Internet access are restored. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally there are likely to be delays until further notice.

Globalexpress 
This service is currently suspended until further notice. Any  shipments already in transit may be returned.

27th February 2024
Ukraine - Crimea Region and Oblasts Service Availability

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol

Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch

Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol

27th February 2024

 

 

Rest of the World

Last updated today at 7:00

Please see below for information on sending to specific countries.

Last updated: 15th of May 2024
Important Update Below
 

Service update: 15th of May 2024

Important Notices:

Please be advised that our service guarantees remain under suspension for all destinations until further notice, unless outlined in Table A below. 

Table A - These are countries that currently have service guarantees in place 

Country
Canada
Norway
Taiwan
Thailand 
UAE
Monaco
Iceland

Country Updates

Country  Issue  Status  Last reviewed 
Ascension Island No Service There is currently no service to this country / territory. 15th May 2024
Afghanistan No Service except for globalexpress to some locations 

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Afghanistan currently can be reached via our globalexpress service.

28th March 2022
Brazil Severe Weather & Flooding

Brazil Post have informed us that two weeks of severe weather have caused extensive floods in the state of Rio Grande do Sul, including the state capital of Porto Alegre.

As a result, the collection and delivery of all mail types are disrupted for postcodes 9****-*** until the situation returns to normal.

8th May 2024
Chile Wildfires

Chilean Post have informed that its operations in the Valparaíso region are currently disrupted by a number of fires with shipments to and from the region being delayed by at least 24 hours.

The following areas will not have home delivery services until further notice: 

Viña del Mar:-

Canal Beagle, Villa Dulce, Limonares, Villa Independencia, Villa Hermosa, El Olivar, El Salto, Chorrillos,

Santa Julia, Miraflores, Achupallas, Reñaca Alto, Villa La Cruz, Rukán.

Quilpué: - Canal Chacao, Pompeya norte/sur, Villa Olímpica, Colina de Oro, Población Argentina, Paso hondo, Los Pinos

Villa Alemana: Fundo El Rincón, Las Acacias

Items sent to the above areas will be delivered to the nearest branch for pickup. The operating hours of some Correos Chile branches may also be shortened where necessary, leading to delays in the transportation, collection and delivery of all mail types.

7th February 2024
Dominica  Routing

Dispatch to Dominica is now more frequent however due to current routing it may take slightly longer for items to arrive.

19th April 2024
Guinea-Bissau Infrequent Dispatch Dispatch is infrequent and therefore longer transit times should be expected 29th June 2023
Guyana  Infrequent Dispatch Dispatch is twice a week 11th January 2024
Haiti Service Suspension Due to civil unrest locally, both air and sea carriers have stopped servicing this route at present. As a result of this, despatch to Haiti is suspended until further notice. Any items already in the pipeline will be returned to senders. 25th March 2024
Japan Earthquake

Japan Post continue to accept mail but have notified us that the delivery of all types of items are currently being delayed owing to damage caused by the earthquake that struck the Hokuriku region on 1 January 2024

The worst affected areas are as follows and delays are likely to be experienced:

Niigata, Toyama, Ishikawa and Fukui areas

Parts of Hokkaido, Yamagata, Nagano and the Hyogo areas.

We will provide a further update as this becomes available

2nd January 2024
Kazakhstan Severe Weather 

Kazakhstan Post have informed us that severe weather conditions are causing floods in the regions of Aktobe, Kostanay, Akmola, Atyrau and North Kazakhstan, with emergency situations declared within the flood zone since the 29th March 2024.

As a result, the collection and delivery of all mail types are disrupted for postal codes 02****, 03****, 06****, 09****, 11**** and 15**** until situation improves and delays should be expected.

16th April 2024
Kiribati

Infrequent Despatch 

Connecting flights to Kiribati have been available again since the 15th of December. However, please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.

29th June 2023
Laos Infrequent Dispatch  Dispatch is twice a week 17th January 2023
Madagascar  Cyclone Gamane

Madagascar Post have informed us that the northern and eastern regions of Madagascar were severely Impacted by Cyclone Gamane on the 27 March 2024.

Floods are still impeding the movement of all mail types between the office of exchange and delivery offices in these regions and causing delays to delivery until further notice.

5th April 2024
New Caledonia Civil Unrest

New Caledonia Post have informed us that the country is currently experiencing riots and large-scale road blockages.

As a result, it has suspended its transport and delivery operations for domestic and international mail on all mail types and delays should be expected until further notice

14th May 2024
Niue Service Availability We are no longer able to offer a Globalpriority service to Niue 13th July 2023
Somalia No Service There is currently no service to this country / territory. 28th March 2022
South Africa Delays  Please note that customers currently using our services to South Africa may experience delays. We are continuing to export as normal however are aware of extended processing times locally at present. We will provide further updates as they become available. 1st November 2023
South Sudan No Service There is currently no service to this country / territory. 28th March 2022
St Helena No Service There is currently no service to this country / territory. 15th May 2024
St Vincent & The Grenadines Infrequent Dispatch Dispatch is once a week 17th January 2023
Syria  No Service There is currently no service to this country / territory. 28th March 2022
Yemen No Service except for globalexpress to some locations 

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Yemen currently can be reached via our globalexpress service.

28th March 2022


 

 

Imports into the UK

Last updated today at 7:00

Imports into the UK

We are processing both GLS and postal imports with traffic flowing in both cases. Whilst there have been some short-term delays, items where duties, taxes and charges need to be paid are being processed through the depot network and recipients will be notified accordingly.

Where import items and in particular GLS imports require customs clearance these are flowing through the network but can be subject to delay due to import documentation requirements.

Please note – if you are aware that your item is being held in one of our delivery depots awaiting payment of customs charges you are not required to wait for the charge letter to arrive. Please contact the depot holding the item to arrange payment of these as soon as possible. Depot details can be located here.

Service Advice/ Suspensions

Last updated today at 7:00

The table below shows the current advisory and suspended service changes in place outside the UK. These messages are reviewed regularly.

Last Reviewed: 28th April 2023
 
       
Service Temporarily Suspended globalbulk direct April 2023 We apologise for any inconvenience caused. Thank you for your patience and understanding.

Service Temporarily Suspended

europriorityimport 

April 2023
Recent changes in customs clearance processes mean that we continue to implement further system updates to support our europriorityimport service.
 
Our europriorityimport service will be temporarily unavailable from 18 January 2021 until these updates are completed. We will keep you updated on the progress of this.
 
Guidance on the required customs data and documentation can be found here.
 
We apologise for any inconvenience caused. Thank you for your patience and understanding.
Advisory

Return to Sender Process for Account Customers 

April 2023

We may need to return your parcels for one of the following reasons:

(1) Insufficient Customs data and/or export documentation provided.

(2) Sending Prohibited or Restricted Goods

(3) The item could not be delivered in destination country.