Service Updates

UK

Normal deliveries and collections will take place in all parts of the UK today.

International

We are currently delivering parcels to more than 240 international destinations. If there are any service issues, they appear below;

Service Issues:

Brazil - Customs

Last updated today at 7:00

Update: 21 March 2019

Delays into Brazil due to customs checking issues have continue to persist since October 2017. Prior delays were resolved in 2018, but normal service has not yet resumed.

Our globalpriority and globalvalue products continue to be affected, however, our globalexpress product is working normally as an alternative product.

As always, further updates will be made when these become available.

EuroTunnel - Slight Delay

Last updated today at 7:00

Update 19 March 2019:

Extended security checks and French customs officer strikes at Calais and Dunkirk continue into a third week with extended waiting time and transit times. As a result, this is affecting both sides of the Tunnel. The Port of Calais has experienced extended waiting times due to the customs checks and now the Port of Dover is also experiencing delays due to traffic and unaccompanied trailers. As a result, all UK road exports to Europe are affected and are likely to be delayed for an extra day.

Road despatches to countries potentially impacted are: France, Germany, Netherlands, Belgium, Italy, Spain, Switzerland, Austria, Hungary, Czech Republic, Slovakia, Luxembourg, Poland, Denmark, Norway, Sweden on all parcel products with impact likely to be an extra 24-hour delay.

We will provide an update when more information becomes available.

National Holidays in Europe - Easter 2019

Last updated today at 7:00

Please find below a table of planned national (bank / public) holidays that are due to take place in April and that will affect parcel delivery across Europe.

Christian / Catholic Holidays Country (Code)
Countries who are not working on Good Friday 19 April ONLY Estonia (EE), Malta (MT)
Countries who are not working on Easter Monday 22 April ONLY Albania (AL), Austria (AT), Belgium (BE), Bosnia & Hezegovina (BA), Croatia (HR), Italy (IT), Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Monaco (MC), Poland (PL), Slovenia (SI) and Vatican City State (VA)
Countries who are not working on both days - 19 and 22 April (Same as UK) Andorra (AD), Czech Republic (CZ), Denmark (DK), Faroe Islands (FO), Finland (FI), France (FR), Germany (DE), Gibraltar (GI), Greenland (GL), Hungary (HU), Iceland (IS), Ireland (IE), Jersey (JE), Latvia (LV), Netherlands (NL), Norway (NO), Portugal (PT), Slovakia (SK), Spain (ES), Svalbard & Jan Mayen Islands (SJ), Sweden (SE) and Switzerland (CH)
Orthodox Easter Holidays - 1 week later than Christian / Catholic Country (Code)
Countries who are not working on Good Friday 26 April ONLY None
Countries who are not working on Easter Monday 29 April ONLY Albania (AL), Bosnia & Herzegovina (BA), Macedonia (MK), Moldova (MD) and Ukraine (UA)
Countries who are not working on both days - 26 and 29 April Bulgaria (BG), Cyprus (CY), Greece (GR), Serbia (Incl. Kosovo) (RS), Montenegro (ME) and Romania (RO)

South Africa & Namibia - Operational Delays

Last updated today at 7:00

Update: 13th September 2018

South Africa continues to have extremely long delays in processing import parcels and currently remains in a state of being substantially delayed. Current estimates are that processing is taking longer than 2 weeks and in some cases for some products as long as 5 weeks. Therefore, all services to South Africa are subject to severe delays affecting our globalvalue and globalpriority services. This situation has been compounded by new strike action which recommenced in early September and is planned to last for an indefinite length of time.

This also affects delivery of parcels to neighbouring Namibia.

Our globalexpress service remains unaffected.

Further updates will be provided when they become available.

Zimbabwe - Cyclone Idai

Last updated today at 7:00

Zimbabwe Post has informed us that Cyclone Idai, which hit Zimbabwe on Friday, 15 March 2019 has caused serious damage to bridges and the road network in parts of Manicaland in the far East / South East of the country along the border with Mozambique.

As result, the collection and delivery of letter post, parcels and EMS items has been affected in Chimanimani, Chipinge, Biriiri, Birchenough, Nyanga, Nyazura, and Rusitu areas with delays to be expected until normal service resumes.

Further updates will be made when we are advised, in due course.

Countries we do not currently deliver to

Afghanistan - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Afghanistan currently can be reached via our globalexpress service.

Guinea-Bissau

Last updated today at 7:00

There is currently no service to this country / territory.

Ivory Coast - Partially suspended

Last updated today at 7:00

There are 14 delivery districts within Cote D'Ivoire (Ivory Coast) and we are currently unable to deliver to 3 of these;

  • Bouake - including regions: Gbeke and Hambol
  • Korhogo - including regions: Bagoue, Poro and Tchologo
  • Odienne - including regions: Folon and Kabadougou

The remaining 11 districts, including Abidjan (capital) are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Libya - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Libya currently can be reached via our globalexpress service.

Somalia

Last updated today at 7:00

There is currently no service to this country / territory.

Syria

Last updated today at 7:00

There is currently no service to this country / territory.

Ukraine - Partially suspended

Last updated today at 7:00

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

  • Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
  • Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
  • Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol

The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Venezuela - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Venezuela currently can be reached via our globalexpress service.

Yemen - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Yemen currently can be reached via our globalexpress service.