Service Updates

UK

Normal deliveries and collections will take place in all parts of the UK today.

International

We are currently delivering parcels to more than 240 international destinations. If there are any service issues, they appear below;

Service Issues:

Australia - Storms / Flooding

Last updated today at 7:00

Australia Post have informed us that a severe weather event, with rain and flooding, in North Queensland, is affecting the collection and delivery of all parcel products for postcodes ranging from 4804 to 4899. As a result, delivery delays can be expected for these post code areas until conditions improve.

Further updates will be made in due course when we are advised.

Brazil - Customs

Last updated today at 7:00

Update: 24th May 2018

Delays into Brazil due to volume and customs issues have persisted since October 2017. Delays in handing over have been resolved, but normal service has not yet resumed.

Our globalpriority and globalvalue products continue to be affected, however, our globalexpress product is working normally as an alternative product.

As always, further updates will be made when these become available.

Brunei - Operational Issues

Last updated today at 7:00

There is a temporary Carrier embargo in place to Brunei. As a result, parcels sent to Brunei have been suspended.

We will continue to accept parcels at present to be held awaiting route resumption, so short term delays can be expected.

Further updates will be provided when these become available.

Canada - Weather (Snow)

Last updated today at 7:00

Severe snow and cold temperatures, particularly in the Ontario and Quebec regions, have resulted in flight delays and cancellations in & out of Toronto & Montreal airports with Airline issued weather alerts for Toronto and same in Montreal. 

As a result. parcels into Canada via these two airports and for onward local delivery within the regions affected will experience delays until the conditions improve.

Update 15 February

Severe weather conditions continued this week, affecting parcel operations in Toronto and Montreal regions. Both Toronto and Montreal Airports have issued Red alerts due to the Wind, snow and poor visibility resulting many flight delays and cancellations. Road trucks were also impacted within and out of the region due to the weather.  Multiple days of suspended delivery this week have occurred in Ontario, Atlantic and Western Provinces. As a result, parcel deliveries can expect to be delayed until the situation improves.

Further updates will be made when these become available.

Chile - Floods

Last updated today at 7:00

Chilean Post have advised that following severe weather and flooding to the Arita and Parinacota regions (Border country with Peru and Bolivia), parcel collections and deliveries are delayed at the current time.

All other regions of the country appear to be running as normal, including the capital Santiago.

Further updates will be provided when these become available.

Russia - Operational Issues

Last updated today at 7:00

Parcel uplift capacity has been affected on connecting flights to Russia during the last fortnight. As a result, delays have been observed and will continue to be observed until the end of the week.

An alternative route commences shortly which will alleviate this issue.

Further updates will be provided when they are received.

South Africa & Namibia - Operational Delays

Last updated today at 7:00

Update: 13th September 2018

South Africa continues to have extremely long delays in processing import parcels and currently remains in a state of being substantially delayed. Current estimates are that processing is taking longer than 2 weeks and in some cases for some products as long as 5 weeks. Therefore, all services to South Africa are subject to severe delays affecting our globalvalue and globalpriority services. This situation has been compounded by new strike action which recommenced in early September and is planned to last for an indefinite length of time.

This also affects delivery of parcels to neighbouring Namibia.

Our globalexpress service remains unaffected; Further updates will be posted when these become available.

Further updates will be provided when they become available.

Countries we do not currently deliver to

Afghanistan - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Afghanistan currently can be reached via our globalexpress service.

Guatemala - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Guatemala currently can be reached via our globalexpress service.

Guinea-Bissau

Last updated today at 7:00

There is currently no service to this country / territory.

Ivory Coast - Partially suspended

Last updated today at 7:00

There are 14 delivery districts within Cote D'Ivoire (Ivory Coast) and we are currently unable to deliver to 3 of these;

  • Bouake - including regions: Gbeke and Hambol
  • Korhogo - including regions: Bagoue, Poro and Tchologo
  • Odienne - including regions: Folon and Kabadougou

The remaining 11 districts, including Abidjan (capital) are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Libya - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Libya currently can be reached via our globalexpress service.

Somalia

Last updated today at 7:00

There is currently no service to this country / territory.

Syria

Last updated today at 7:00

There is currently no service to this country / territory.

Ukraine - Partially suspended

Last updated today at 7:00

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

  • Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
  • Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
  • Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol

The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Venezuela - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Venezuela currently can be reached via our globalexpress service.

Yemen - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Yemen currently can be reached via our globalexpress service.