Service Updates

We are experiencing unprecedented volumes in our network. Whilst we are continuing to deliver your parcels using best efforts wherever we can, due to the COVID-19 outbreak we have also had to suspend some of our services and our service guarantees to ensure we keep you, our customers and our people safe, as we attempt to deliver the best possible service that we can in these extraordinary circumstances. As a business we are ensuring that we prioritise essential medical and food items to our most vulnerable customers, we appreciate that during this time there may be some delay to your deliveries, and we thank you as a business for your patience and understanding. Our latest service updates can be viewed below.

Although our depots are open, we are focusing on ensuring our service is available for key workers as a priority, so please only use them where absolutely necessary in order to protect both our people and you our customers as much as possible. Please visit our coronavirus page for more information.

We would like to thank all our customers for your support at this challenging time and we really do appreciate your loyalty.

UK

Any service issues will be detailed below;

Service Issues:

UK - (Coronavirus) COVID-19 Service Update

Last updated 7:00 Wed. 1st Jul.
  • Suspension of UK Service Guarantee - updated 28 May 2020

We are continuing to experience unprecedented volumes in our network and as a result we are making the necessary ongoing operational changes to ensure we keep our people and our customers safe, as we attempt to deliver the best possible service that we can in these extraordinary circumstances. Due to the current situation, this has had a significant impact on our ability to maintain our usual service levels, so we apologise for any inconvenience this may cause.

We suspended service guarantees from 18 March 2020 but will always try to do what we can to maintain service levels where we reasonably can.

We will always try to deliver any items sent on our AM timed services in the morning.

  • Suspension of Sameday Collections

Due to the current situation, we have unfortunately had to suspend sameday collections across the UK until further notice to ensure that all items get delivered.

  • Express24large is now suspended

To enable us to effectively manage volumes and ensure our people can operate safely, our express24large service suspension will remain in place. We apologise for any inconvenience this may cause.

  • North Essex Depot Opening Hours 

Our North Essex depot has changed its customer opening hours from 8am to 9am effective immediately from 27 May 2020. We are sorry for any inconvenience this may cause.

For details of the updated opening hours please click here.(https://www.parcelforce.com/depot-finder/north-essex-depot).

 

For further information please about our services, please refer to our dedicated coronavirus information page: parcelforce.com/coronavirus

 

International

If there are any service issues, they appear below;

Service Issues:

Europe - (Coronavirus) COVID-19 Service Update

Last updated 16:02 Wed. 1st Jul.

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Important Notices:

  1. All countries across Europe are now under a suspension of service guarantee for delivery speed delays from 16 March 2020 due to the Coronavirus (COVID-19) situation.
  1. Most of our European partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  1. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.
  1. We advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here
  1. Following the recent COVID-19 changes, we have re-opened some countries with a reduced frequency due to limited airline capacity. Parcels are currently safely held in our network until such time as they can be despatched. These countries and  frequencies can be found in the panel below.  We anticipate over the coming weeks for frequencies to improve and for parcel delivery speeds to also improve to normal levels. 

Last updated 01 July 2020

The attached table lists out the countries where we have had a reduction in export frequency from a normal higher frequency per week. 

These destinations remain open as at the above date.

Country Frequency Ref
Albania
Bosnia
Montenegro
Ukraine
 Once a week 110

The following tables show where there are (1) complete service suspensions / areas in lockdown (where there is no current delivery service possible) or (2) temporary suspensions (where delivery service is impacted / reduced from standard). 

Table 1 - Complete Service Suspensions or specific areas in Lockdown 
Country
Status / Areas Affected
Last Updated
Ref
       

Table 2 - Countries where we are having temporary or short term suspension issues:

Country
Status
Products
Last Changed
Ref
Serbia (Kosovo)
 Service Temporarily Suspended
globalpriority 
globalvalue
01 July 2020 092

 

Rest of the World - (Coronavirus) COVID-19 Service Update

Last updated 15:58 Wed. 1st Jul.

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Important Notices:

  1. All countries globally are now under a suspension of service guarantee for delivery speed delays from 18 March 2020 due to the Coronavirus (COVID-19) situation.
  1. Most of our global partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  1. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.
  1. We advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here
  1. Following the recent COVID-19 changes, we have re-opened some countries with a reduced frequency due to limited airline capacity. Parcels are currently safely held in our network until such time as they can be despatched. These countries and  frequencies can be found in the panel below.  We anticipate over the coming weeks for frequencies to improve and for parcel delivery speeds to also improve to normal levels. 

Last updated: 01 July 2020

The attached table lists out the countries where we have had a reduction in export frequency from a normal higher frequency per week. 

These destinations remain open as at the above date.

Country
Frequency
 Ref
Argentina
Chile
India
Twice a week
 110
Belarus
Brazil
Central African Republic
Kenya
Mauritius
Pakistan
Russia
Sri Lanka
Uganda
Uruguay
Zambia
Once a week
 110

The following table aims to update where there are complete service suspensions (there is no current delivery service - temporary or longer term) 

Country Status Products Last Changed Additional Information Ref
Botswana Service Temporarily Suspended
globalpriority
globalvalue
15 April 2020 Service is suspended due to carrier issues  087
Brunei Service Temporarily Suspended
globalpriority
globalvalue
30 June 2020 Service is suspended due to carrier issues  109
Cuba Service Temporarily Suspended
globalpriority
globalvalue
26 March 2020 Service is suspended due to carrier issues  069
Falkland Islands Service Temporarily Suspended
globalpriority
globalvalue
22 June 2020 Service is suspended due to carrier issues  108
Haiti Service Temporarily Suspended
globalpriority
globalvalue
26 March 2020 Service is suspended due to carrier issues  042
Lebanon Service Temporarily Suspended
globalpriority 
globalvalue
15 May 2020 Service is suspended due to carrier issues  105
Mauritania Service Temporarily Suspended
globalpriority
globalvalue
26 March 2020 Service is suspended due to carrier issues  064
Mongolia Service Temporarily Suspended
globalpriority
globalvalue
08 June 2020

Service is suspended due to carrier issues 

 021
Paraguay Service Temporarily Suspended
globalpriority
globalvalue
07 April 2020 Service is suspended due to carrier issues  083
Turkmenistan Service Temporarily Suspended
globalpriority
globalvalue
24 April 2020 Service is suspended due to carrier issues  098

 

 

 

Countries we do not currently deliver to

Afghanistan - No service except GX

Last updated 7:00 Wed. 1st Jul.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Afghanistan currently can be reached via our globalexpress service.

Guinea-Bissau

Last updated 7:00 Wed. 1st Jul.

There is currently no service to this country / territory.

Libya - No service except GX

Last updated 7:00 Wed. 1st Jul.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Libya currently can be reached via our globalexpress service.

Somalia

Last updated 7:00 Wed. 1st Jul.

There is currently no service to this country / territory.

Syria

Last updated 7:00 Wed. 1st Jul.

There is currently no service to this country / territory.

Ukraine - Partially suspended

Last updated 7:00 Wed. 1st Jul.

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

  • Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
  • Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
  • Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol

The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Venezuela

Last updated 7:00 Wed. 1st Jul.

Service is suspended until further notice for our globalexpress, globalpriority, globalvalue and globaleconomy services.

Parcels should not be accepted and if sent will be returned to sender.

We will remove the suspension when we are able to recommence services with Venezuela.

 

Yemen - No service except GX

Last updated 7:00 Wed. 1st Jul.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Yemen currently can be reached via our globalexpress service.