Service Updates

UK

Normal deliveries and collections will take place in all parts of the UK today.

International

We are currently delivering parcels to more than 240 international destinations. If there are any service issues, they appear below;

Service Issues:

Brazil - Customs Delays

Last updated today at 7:00

Update: 21 March 2019

Delays into Brazil due to customs checking issues have continue to persist since October 2017. Prior delays were resolved in 2018, but normal service has not yet resumed.

Our globalpriority and globalvalue products continue to be affected, however, our globalexpress product is working normally as an alternative product.

As always, further updates will be made when these become available.

China - Typhoon Lekima

Last updated today at 7:00

A powerful typhoon called "Lekima" hit Shanghai and neighbouring Zhejiang, Jiangsu and Shandong provinces on 8-10 Aug. It caused several flights delays and cancellations. 

Many areas were flooded and evacuated, as a result, the processing and delivery of parcels, including outbound and inbound, were affected.

We have no indication of the duration of delay at present but an update will be provided when information becomes available. 

France - G7 Summit (No Deliveries to Biarritz Area)

Last updated today at 7:00

Advanced Notice

La Poste has informed us that due to the holding of G7 summit in Biarritz, France, from 24 to 26 August 2019, there will be impact to parcel transportation and delivery in the following areas for the duration of the summit:

–          No parcel delivery within the Biarritz area (postcode / CEDEX 64200 - 64208) from 24 to 26 August;

–          There will be a disrupted delivery in the following areas: Hendaye 64700, Ascain 64310, Mouguerre 64990, St Martin de Seignanx 40390, Boucau 40480, Tarnos 40220 from 24 to 26 August;

–          Reinforced delivery service as of 27 August 

Hong Kong - Protests

Last updated today at 15:28

Hong Kong Post have informed us that a normal mail operation has now resumed. This is after a series of public events, which had resulted in dispution in the processing of inbound, outboud and local parcels.

Nepal - Operational Issues

Last updated today at 7:00

Nepal Post have advised that they are to move their Office of Exchange (OE) in Kathmandu from Sundhara (postcode 44600) to Dillibajar (44605). This move will take place between 09 August and 14 August during which time, no parcels will be processed.  

As a result, parcels bound for Nepal will be delayed and normal service is expected to resume on 15 August.

Portugal - Strike Action

Last updated today at 7:00

Portugal Post has informed us that the Portuguese fuel-tanker drivers have sent a notice of a strike starting 12th August for an undefined period. This strike will have an impact on airport operations and the post has contingency plans in place to mitigate impact to parcel operations. 

However, the quality of service level may be affected during the strike and for a short period afterwards resulting in slight delays.

An update will be provided when available from the Post

Saudi Arabia - Customs Delays

Last updated today at 7:00

Our delivery partner have advised us that on the globalexpress service, Saudi customs have increased inspections on all shipments through the Dammam gateway (KFIA) and the Batha border and causeway. This has meant that they are unable to provide a confirmed transit time for destinations in that country. Therefore we have to suspend the service guarantee until we are advised otherwise. 

An update will be provided when further information has been made available. 

South Africa & Namibia - Operational Delays

Last updated today at 7:00

Update: 12 August 2019

Although the situation in South Africa (and indirectly Namibia) has improved during the past few months, there continues to be delays on parcels of up to 15 days on parcels being delivered to South Africa addresses and 20 days for Namibia.

We continue to monitor the situation and will update when the situation changes. 

 

Sudan - Operational Issues

Last updated today at 7:00

Due to operational issues in Sudan, our supplier has temporarily stopped accepting parcels bound for Sudan (Khartoum). We are currently investigating the cause of the issue and will continue to accept parcels in the hope of a quick resolution; however, these will be held at our Offices of Exchange (OE) which will inevitably lead to delays in parcels reaching Sudan.

An update will be provided when further information has been made available. 

Countries we do not currently deliver to

Afghanistan - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Afghanistan currently can be reached via our globalexpress service.

Guinea-Bissau

Last updated today at 7:00

There is currently no service to this country / territory.

Ivory Coast - Partially suspended

Last updated today at 7:00

There are 14 delivery districts within Cote D'Ivoire (Ivory Coast) and we are currently unable to deliver to 3 of these;

  • Bouake - including regions: Gbeke and Hambol
  • Korhogo - including regions: Bagoue, Poro and Tchologo
  • Odienne - including regions: Folon and Kabadougou

The remaining 11 districts, including Abidjan (capital) are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Libya - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Libya currently can be reached via our globalexpress service.

Somalia

Last updated today at 7:00

There is currently no service to this country / territory.

Syria

Last updated today at 7:00

There is currently no service to this country / territory.

Ukraine - Partially suspended

Last updated today at 7:00

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

  • Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
  • Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
  • Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol

The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Venezuela

Last updated today at 7:00

Service is suspended until further notice for our globalexpress, globalpriority, globalvalue and globaleconomy services.

Parcels should not be accepted and if sent will be returned to sender.

We will remove the suspension when we are able to recommence services with Venezuela.

 

Yemen - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Yemen currently can be reached via our globalexpress service.