Service Updates

Thank you for your patience, loyalty and continued support over the last few months during the challenging and unprecedented times that Covid-19 has presented. During this time, we have made the necessary ongoing operational changes, to keep our people and our customers safe, as we deliver the best possible service. We have continually monitored the situation, to get back to business as usual, as quickly as possible, adopting a phased approach and we have reinstated some of our delivery service guarantees on selected services. Full details can be found on Parcelforce.com/coronavirus.

We are still experiencing unprecedented volumes and we thank you as a business for your patience and understanding. Our latest service updates can be viewed below.
 

UK

Any service issues will be detailed below;

Service Issues:

UK Service Messages - (Advisory / Suspensions)

Last updated today at 7:00

The table below shows the current advisory and suspended service changes in place across the UK. These messages are reviewed daily.

Last Updated: 14 January 2021
 
Message Status Issue Date Raised Details
Service Suspended
Express24Large Product
11 September 2020
To enable us to effectively manage volumes and ensure our people can operate safely, our express24large service suspension will remain in place.
 
We apologise for any inconvenience this may cause.
Service Suspended Sameday Collections 11 September 2020 Due to the current situation, we have unfortunately had to suspend sameday collections across the UK until further notice to ensure that all items get delivered.
Advisory Ad Hoc Collections Plymouth Area 13 January 2021
Due to unforeseen circumstances impacting our operation, ad-hoc collections will not be available to book in the Plymouth depot area until Monday 18th January.
 
We will still aim to process the collections that have already been booked in for this week.
 
We apologise for any inconvenience this may cause. Thank you for your patience and understanding.
Advisory Call Waiting Times  05 January 2021 Please be aware that the call wait times maybe slightly longer than normal due to a reduced customer service team available to take calls at the moment. To view the status of your parcel delivery you can track it here. Thank you for your patience and understanding.
Advisory High Volume of Parcels Affecting Deliveries 01 December 2020
We are continuing to receive high parcel volumes into our network and the vast majority have been successfully processed, so will be out for delivery today.
 
To enable us to effectively manage volumes and ensure our people can operate safely, a small proportion will not go out for delivery today and will be prioritised for delivery the next working day.
 
We apologise for any inconvenience this may cause and would like to thank you for your patience and understanding during these challenging times.
Advisory Ad Hoc Collections across UK 01 December 2020
Please note that due to the high number of collection bookings, the next available date will always be shown when booking online. This enables us to effectively manage volumes and ensure our people can operate safely.

 

We apologise for any inconvenience this may cause and would like to thank you for your patience and understanding during these challenging times.

International

If there are any service issues, they appear below;

Service Issues:

Europe - (Coronavirus) COVID-19 Service Update

Last updated today at 7:00

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Important Notices:

  1. All countries across Europe are now under a suspension of service guarantee for delivery speed delays from 16 March 2020 due to the Coronavirus (COVID-19) situation.             (000E)
  1. Most of our European partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  1. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.
  1. We advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here
  1. Following the recent COVID-19 changes, we have re-opened some countries with a reduced frequency due to limited airline capacity. Parcels are currently safely held in our network until such time as they can be despatched. These countries and  frequencies can be found in the panel below.  We anticipate over the coming weeks for frequencies to improve and for parcel delivery speeds to also improve to normal levels. 

Last updated 11 February 2021

The current COVID-19 pandemic has affected deliveries to all parts of Europe and therefore, in order to keep you up to date with the latest information, changes that affect delivery are covered in the following 4 tables;

Table 1 - These are countries that currently have no service and are completely suspended

Country

ISO

Status

Last Updated

Ref

Currently, there are no countries with a complete suspension (i.e. no ability to deliver parcels)

Table 2 - These are countries / areas within countries that are currently suspended on a temporary basis due to COVID-19 (or other localised issues) - deliveries are still being made, but delays can be expected

Country ISO Status Products Last Changed Ref
Croatia HR

Some postcodes have additional delays due to recent Earthquake:

44103 Sisak, 44104 Sisak, 44105 Sisak, 44201  Martinska Ves, 44202  Topolovac, 44203 Gušće, 44210 Sunja, 44272 Lekenik, 44273 Sela, 44250 Petrinja, 44253 Mošćenica, 44400 Glina, 44410 Vrginmost, 44415 Topusko, 44430 Hrvatska Kostajnica, 44440 Dvor, 44450 Hrvatska Dubica.

ALL 12 January 2021 003
Romania RO

Areas temporarily closed due to COVID-19 protocols.

137325 Motaieni

437210 Petrova

437390 Viseu de Jos

ALL 19 January 2021 005

Table 3 - Countries that are in Lockdown or Specific areas in Lockdown (i.e. deliveries are still taking place but are additionally delayed by increased restrictions) 

Country

ISO

Status

Status / Areas Affected

Last Updated

Ref

Belgium
BE
National Lockdown
Whole country is now in Lockdown between 02 November and 13 December
12 November 2020
154
Czech Republic
CZ
National Lockdown
Whole country has been in Lockdown since 05 October and will now be extended to 14 February
02 February 2021
144
France
FR
National Lockdown
Whole country is in Lockdown until 01 December
02 November 2020
143
Greece
GR
National Lockdown
Parts of Greece are in lockdown from November 2020 and further harder restrictions were announced on 11 February. it is not clear when lockdown will be lifted. 
11 February 2021
145
Latvia
LV
National Lockdown
Whole country is in lockdown until 06 April 2021
08 February 2021
151
Lithuania
LT
National Lockdown
Whole country is in lockdown until 31 January 2021
18 December 2020
152
Malta
MT
COVID-19 Restrictions
Flights to Malta currently severely impacted due to COVID-19
19 November 2020
158
Portugal
PT
National Lockdown 
Whole country is in lockdown until 30 January 2021 unless otherwise advised.
20 January 2021
157
Slovakia
SK
National Lockdown
Whole country is in partial lockdown (non-essential shops closed) until 19 March 2021
08 February 2021
139
Slovenia
SI
National Lockdown
Whole country is now in lockdown for 60 days (from 17 January 2021)
19 January 2021
136

Table 4 - Countries where there are infrequent delivery services - where Parcelforce has had a reduction in export frequency from a normal higher frequency per week - these destinations remain open and parcels are being delivered.

Country
ISO
Frequency
Ref
Albania
AL
Once a week
110
Bosnia & Herzegovina
BA
Once a week
110
Gibraltar
GI
Twice a week
110
Montenegro
ME
Once a week
110
Serbia (and Kosovo)
RS
Once a week
110
Ukraine
UA
Once a week
110

Rest of the World - (Coronavirus) COVID-19 Service Update

Last updated today at 7:00

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Important Notices:

  1. All countries globally are now under a suspension of service guarantee for delivery speed delays from 18 March 2020 due to the Coronavirus (COVID-19) situation.                ​​​​​​       (000R)
  2. Most of our global partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  3. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.
  4. We advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here
  5. Following the recent COVID-19 changes, we have re-opened some countries with a reduced frequency due to limited airline capacity. Parcels are currently safely held in our network until such time as they can be despatched. These countries and  frequencies can be found in the panel below.  We anticipate over the coming weeks for frequencies to improve and for parcel delivery speeds to also improve to normal levels. 

Last updated: 23 February 2021

The current COVID-19 pandemic has affected deliveries to large parts of the world outside Europe and therefore, in order to keep you up to date with the latest information, changes that affect delivery are covered in the following 3 tables;

Table 1 - These are countries that currently have no service and are completely suspended

Country ISO Status Products Last Changed Additional Information Ref
Laos LA Service Suspended
globalpriority
globalvalue
09 November 2020 Destination is closed currently. 147

Table 2 - These are countries / areas within countries that are currently suspended on a temporary basis due to COVID-19 (or other localised issues) - new routes are being sought to take globalpriority and globalvalue parcels.

Note: Our globalexpress service is still available to these destinations

Country ISO Status Products Last Changed Additional Information Ref
Belize BZ Service Temporarily Suspended
globalpriority
globalvalue
09 November 2020 Service is suspended due to carrier issues  147
British Virgin Islands VG Service Temporarily Suspended
globalpriority
globalvalue
28 July 2020 Service is suspended due to carrier issues 115
French Polynesia PF Service Temporarily Suspended
globalpriority
globalvalue
17 February 2021 Service is suspended due to carrier issues 013
Guyana GY Service Temporarily Suspended
globalpriority
globalvalue
09 November 2020 Service is suspended due to carrier issues  147
Haiti HT Service Temporarily Suspended
globalpriority
globalvalue
26 March 2020 Service is suspended due to carrier issues  042
Iran IR Service Temporarily Suspended
globalpriority
globalvalue
19 January 2021 Service is suspended due to carrier issues 006
Israel IL Service Temporarily Suspended
globalpriority
globalvalue
12 January 2021 Israel has extended its lockdown until 22 January 2021 002
Mongolia MN Service Temporarily Suspended
globalpriority
globalvalue
08 June 2020 Service is suspended due to carrier issues  021
Nicaragua NI Service Temporarily Suspended
globalpriority
globalvalue
01 December 2020 Service is suspended due to carrier issues  161
Samoa WS Service Temporarily Suspended
globalpriority
globalvalue
17 February 2021 Country remains in lockdown until 13 March 2021 140
St Kitts and Nevis KN Service Temporarily Suspended
globalpriority
globalvalue
27 January 2021 Service is suspended due to carrier issues  007

Table 3 - Countries that are subject to infrequent despatches - parcels are held safely in our hubs until time to despatch - all destinations are open

Note: This table relates to globalpriority and globalvalue services only - globalexpress is not affected

Country ISO Frequency Last Changed Ref Additional Information
Antigua AG Twice a week 07 January 2021 -  
Argentina AR Once a week 07 January 2021 110  
Bahamas BS Once a week 07 January 2021 -  
Barbados BB Twice a week 07 January 2021 -  
Belarus BY Once a week 01 July 2020 110  
Bermuda BM Twice a week 07 January 2021 -  
Bolivia BO Once a week 07 January 2021 -  
Brazil BR Once a week 07 January 2021 110  
Cayman Islands KY Every 2 weeks 11 November 2020 110  
Central African Republic CF Once a week 01 July 2020 110  
Chile CL Twice a week 01 July 2020 110  
Cuba CU Once a week 07 January 2021 -  
Dominican Republic DO Once a week 07 January 2021 -  
Ecuador EC Once a week 07 January 2021 -  
India IN Twice a week 01 July 2020 110  
Grenada GD Once a week 07 January 2021 -  
Jamaica JM Twice a week 07 January 2021 -  
Kenya KE Once a week 01 July 2020 110  
Mauritius MU Once a week 18 November 2020 110  
Pakistan PK Once a week 30 July 2020 110  
Paraguay PY Once a week 07 January 2021 -  
Peru PE Once a week 07 January 2021 -  
Russia RU Once a week 01 July 2020 110  
Samoa WS Once a week 02 November 2020 110 Currently suspended (see Table 2 above)
Sri Lanka LK Once a week 01 July 2020 110  
St Kitts & Nevis KN Once a week 07 January 2021 -  
St Lucia LC Once a week 07 January 2021 -  
Uganda UG Once a week 01 July 2020 110  
Uruguay UY Every 2 weeks 07 January 2021 110  
Zambia ZM Once a week 01 July 2020 110  

 

 

 

Customs Delays - EU Countries

Last updated today at 7:00
Delays to the EU
Items are leaving the UK on time but we are experiencing significant delays to the following countries: Belgium, Greece, Italy, Netherlands, Portugal, Spain and Sweden. This applies in particular to our postal services including Euro Economy and Global Priority. We are working with our postal partners to maintain services across the EU. However, delays should be expected as a result of Covid-19 measures.
 
Customers may also experience delays as a result of the time needed to process items through customs in each country. We are working with our delivery partners abroad to ensure as many items as possible are delivered without delay.  Should your parcel be caught up in these delays we recommend you check the tracking information (if part of the service you have purchased) and monitor the latest service updates which can be found on our website.
 
Customs declarations
All customers now need to complete and attach a customs declaration (CP72 and/or CN23) when sending goods to all destinations abroad. Otherwise items may be delayed or returned. To avoid delays/returns due to customs compliance please see our help pages:

European Service Messages - (Advisory / Suspensions)

Last updated today at 7:00

The table below shows the current advisory and suspended service changes in place outside the UK. These messages are reviewed daily.

Last Updated: 16 February 2021
 
       
Available

europriority

euroeconomy

16 February 2021

Please be aware that services may be subject to delay in the destination country due to both new customs clearance processes and the ongoing Covid-19 measures.

Service Temporarily Suspended

europriorityimport service

18 January 2021
Recent changes in customs clearance processes mean that we continue to implement further system updates to support our europriorityimport service.
 
Our europriorityimport service will be temporarily unavailable from 18 January 2021 until these updates are completed.
We will keep you updated on the progress of this.
 
Any existing parcels in our network are being processed as quickly as possible.
 
Guidance on the required customs data and documentation can be found here.
 
We apologise for any inconvenience caused. Thank you for your patience and understanding.
Advisory

Return to Sender Process for Account Customers 

16 February 2021

We may need to return your parcels for one of the following reasons:

(1) Insufficient Customs data and/or export documentation provided.

(2) Sending Prohibited or Restricted Goods

(3) The item could not be delivered in destination country.

 

 

France - Snow and Flooding

Last updated today at 7:00

La Poste has informed us that severe weather, mainly snow, has impacted their delivery operation and has caused additional delays across their entire network. 

In addition, heavy rains in the South West of the country has caused delays and some connections are being missed and further problems in the Loire region have prevented lorries from being able to transit since 08 February.

Further updates will be provided when we receive them. 

011

Greece - Snow / Adverse Weather

Last updated today at 7:00

Our partners in Greece - ELTA (Hellenic Post) - have advised that since 15 February, the Northern part of the country has been hit with heavy snowfalls and this is affecting deliveries across the following regions - Attica, Central Greece, Peloponnese and Crete. Also, the main highway connecting Athens and Salonika is closed. Many flights (domestic and international from and to Athens International Airport were cancelled. 

Further updates will be made when these become available.

012

Imports into the UK

Last updated today at 7:00

Imports into the UK

We are processing both GLS and postal imports with traffic flowing in both cases. Whilst there have been some short-term delays, items where duties, taxes and charges need to be paid are being processed through the depot network and recipients will be notified accordingly.

Where import items and in particular GLS imports require customs clearance these are flowing through the network but can be subject to delay due to import documentation requirements.

Indonesia - Earthquake & Flooding

Last updated today at 7:00

Indonesia Post have informed us that an earthquake struck the Indonesia island of Sulawesi, in particular the areas of Mamuju and Majene. Damage has been quite extensive and service have been affected.

Combined with this event has been heavy and prolonged rain causing flooding to Central Java and West Java all of which has affected the postal operations across the country.

The following postcode areas affected will delayed until normal service resumes.

  1. West Java Province
    • Subang – starting 412xx
    • Indramayu – starting 452xx
    • Majalengka – starting 454xx
  2. Central Java Province
    • Semarang – starting 500xx
    • Pekalongan – starting 511xx
    • Pati – starting 591xx
    • Demak – starting 595xx
    • Kudus – starting 593xx
  3. West Sulawesi Province
    • Majene – starting 914xx
    • Mamuju – starting 915xx

Further updates will be made when these become available

010

Countries we do not currently deliver to

List of Countries with limited or no current service level

Last updated today at 7:00

The following list of countries are those Parcelforce has no current capability to reach, or we have a limited service via globalexpress

Country ISO Service Capability Details
Afghanistan AF No Service except for globalexpress to some locations 
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.
 
However, Afghanistan currently can be reached via our globalexpress service.
Guinea-Bissau GW No service There is currently no service to this country / territory.
Libya LY No Service except for globalexpress to some locations 
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.
 
However, Libya currently can be reached via our globalexpress service.
Somalia SO No service There is currently no service to this country / territory.
South Sudan SS No service There is currently no service to this country / territory.
Syria SY No service There is currently no service to this country / territory.
Ukraine UA There is full service to the whole country, except the Crimea region and other Oblasts as shown in the next column 
There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;
 
Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
 
Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
 
Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol
 
The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached here
Venezuela VE No service
Service is suspended until further notice for our globalexpress, globalpriority, globalvalue and globaleconomy services.
 
Parcels should not be accepted and if sent will be returned to sender by the Venezuelan authorities.
 
We will remove the suspension when we are able to recommence services.
Yemen YE No Service except for globalexpress to some locations 
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.
 
However, Yemen currently can be reached via our globalexpress service.