Service Updates

UK

All our drivers are out collecting and delivering as normal today. Any service issues will be detailed below.

Service Issues:

M2 Slip Road closure preventing deliveries

Last updated 14:20 Tue. 28th Jan.

The closure of a motorway slip road on M2 earlier today for emergency bridge repairs has caused severe congestion in the Thanet area preventing timed deliveries and we have therefore had to suspend the service guarantee for the following postcodes;

  • ME10 – ME13
  • CT9 – CT12
  • TN12
  • TN17
  • TN24 – TN25

We apologise for any inconvenience this may cause

Scotland - Snowfall affecting deliveries

Last updated 14:14 Tue. 28th Jan.

Overnight snowfall across large parts of the North of England and Southern Scotland have prevented parcels from reaching our depots earlier today. There are also delays in making deliveries to the areas listed due to some roads being impassable in some areas and subsequent congestion. We have therefore had to suspend the service guarantee in the following postcode areas;

Depot Service Affected Postcodes Affected
Aberdeen PF24 Service AB10-16, AB21-25, AB30-39, AB41-45 and AB51-56
Perth Timed and PF24 Services DD1-DD11, KY8-10, KY14-16, PH1-26 and PH30-50
Glasgow  Timed and PF24 Services G1-5, G11-15, G20-23, G31-34, G40-47, G51-52, G58, G60-84, HS9, KA1-30, ML1-6, ML9-10, PA1-49, PA60-78
Edinburgh Timed & PF24 Services EH1-49, EH51-55, EH95, EH99, FK1-21, KY1-7, KY11-13, ML7-8, ML11-12, TD1-5, TD10-15

We apologise for any inconvenience this may cause

A14 Orwell Bridge RTC x 2 causing delays

Last updated 14:01 Tue. 28th Jan.

Following two road traffic collisions on the A14 near to Orwell Bridge in South Ipswich area, we have had to remove the service guarantees as we were unable to deliver timed consignments for the following postcodes;

  • CO7
  • CO10-12
  • IP1-24
  • IP26-33
  • IP96-98

We apologise for any inconvenience this may cause.

 

International

We are currently delivering parcels to more than 240 international destinations. If there are any service issues, they appear below;

Service Issues:

Brazil - Customs Delays

Last updated 7:00 Tue. 28th Jan.

Update: 24 January 2020

Delays into Brazil due to customs checking issues continue to persist and we have been advised that delays continue to exist with Brazil customs due to high volumes arriving in the country and customs clearance causing delays.

Our globalpriority and globalvalue products continue to be affected, however, our globalexpress product is working normally as an alternative product.

As always, further updates will be made when these become available.

Canada - Heavy Snowfall (Newfoundland)

Last updated 7:00 Tue. 28th Jan.

Canada Post has informed us that due to heavy snowfall, the city of St. John's in Newfoundland has declared a state of emergency with all businesses to remain closed and all residents to stay at home.

The main parcel processing facilities in the region have been closed since 17 January 2020 with the collection and distribution of all parcel products suspended in the affected areas.

As a result, mail services to and from these areas are liable to suffer delays until further notice.

We will provide an update when available from our postal partner. 

Channel Islands - Storm Brendan

Last updated 7:00 Tue. 28th Jan.

Strong winds from Storm Brendan have caused disruption to services between UK and Channel Islands on 13 January.

Ferries between England, Jersey and Guernsey have been cancelled and a high likelihood of reduced services tomorrow 14 January. 

Delivery delays are expected with a potential 24 to 48 hours delay until normal service resumes. 

We will provide an update when this becomes available.

China - Global Express suspension of service (Wuhan)

Last updated 7:00 Tue. 28th Jan.

In accordance with the Chinese authority’s notice for the control and treatment of the pneumonia caused by the coronavirus outbreak, issued on 23 January 2020, public transportation, outward flights and trains for outgoing passengers in Wuhan, China have been suspended as of 10.00 am on 23 January 2020 until further notice.

Due to this local control situation, service has been suspended for both inbound and outbound globalexpress shipments to/from Wuhan as per table below:

Shipments Service Impact Effective Period Special Notes
To Wuhan  Temporary service suspension

From 10am 23 January until further notice

Shipments arriving before 10am on 23 January are being delivered, but there are potential delays
From Wuhan Temporary service suspension From 10am 23 January until further notice None

Please note, only parcels bound for Wuhan are affected, all other locations in China are currently open to parcel delivery (24 January) of course, we will update this when we receive notification from our delivery partners.

 

China - Reduced Customs Operations (New Year)

Last updated 7:00 Tue. 28th Jan.

China Post has advised us that there will be a reduction in customs operations over the Chinese New Year (running from 25 January to 30 January) and some gateways into the country will not be conducting customs clearance on 25, 26, 28 and 30 January specifically.

As a result, deliveries into China may experience extended delays during and immediately after this period due to the possible build-up of parcels traffic waiting to clear customs.

It is therefore expected to clear during the following days 31 January onwards into the first week of February. 

France - Strike Action (impact on multiple countries)

Last updated 7:00 Tue. 28th Jan.

Update 24 January 2020

The national strike in France continues with road blockades and unplanned 'pop up protests' affecting traffic flow into and transit through France.

Waiting times for Channel Tunnel / Channel Crossings has again increased adding to overall transit times.

As a result, delivery delays will continue to be observed to France and destinations transited via France with a likely delay of an extra 24 hours.

Road despatches to countries potentially impacted are: France, Germany, Netherlands, Belgium, Italy, Spain, Switzerland, Austria, Hungary, Czech Republic, Slovakia, Luxembourg, Poland, Denmark, Norway, Sweden on all parcel products.

We will provide an update when more information becomes available.

 

Iceland - Storms

Last updated 7:00 Tue. 28th Jan.

Update 24 January:

Our partners have informed us that due to storms to severe weather in Reykjavik, all flights operating in and out of Reykjavik (KEF) airport were cancelled on 23 January.

Normal service is expected to resume soon as the previous issues have been resolved. 

Delivery delays are therefore expected for a minimum of 24 hours or longer depending on the weather and any backlogs generated by the above cancellations.

Further updates will be made when these become available.

Ireland - Weather (Snow)

Last updated 12:55 Tue. 28th Jan.

Our partners GLS have advised that roads in West Mayo, Sligo, North and West Cork areas are difficult for driving currently and advise that a delay of up to 24 hours could be possible in the following areas;

  • Banteer
  • Naad
  • Kanturk
  • Newmarket
  • Watergrasshill
  • Dunmanway
  • Clonakility

We will provide further updates when these become available.

 


 

Italy - Operational Issues (Milan Area)

Last updated 7:00 Tue. 28th Jan.

Operational Issues at our partners hub in Monza (North East of Milan) has led to delays in processing parcels bound for Northern Italy, but in particular postcodes starting 20xxx (Milan area). 

As a result delivery delays of up to 72 hours can be expected over the next few days.

We will provide a further update when more detail becomes available.

Philippines - Volcanic Eruptions

Last updated 7:00 Tue. 28th Jan.

Large amounts of ash have erupted from the Taal Volcano approximately 60 miles south of the capital Manila since 12 January 2020 and our partners Philippines Post have advised that the areas of Batangas, Laguna and Tagaytay City have been most affected.

Since 12 January, some international flights have been cancelled, delaying the processing of international parcels.  Normal operations resumed on 14 January 2020 with regards to all international flights carrying parcels, but delays are still to be expected as the volcano continues to release ash and rocks.

The Philippines remains under "Alert level 4" (Intense unrest related to earthquakes / volcanic tremors etc.) with further hazardous eruptions still possible within the coming days.

The result of this activity is that there will remain delays of between 24-72 hours in terms of delivery to Luzon Island (the main Philippine Island).

Further updates will be made when these are given by our postal partners.

South Africa & Namibia - Operational Delays

Last updated 7:00 Tue. 28th Jan.

Update: 12 August 2019

Although the situation in South Africa (and indirectly Namibia) has improved during the past few months, there continues to be delays on parcels of up to 15 days on parcels being delivered to South Africa addresses and 20 days for Namibia.

We continue to monitor the situation and will update when the situation changes. 

 

Countries we do not currently deliver to

Afghanistan - No service except GX

Last updated 7:00 Tue. 28th Jan.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Afghanistan currently can be reached via our globalexpress service.

Guinea-Bissau

Last updated 7:00 Tue. 28th Jan.

There is currently no service to this country / territory.

Libya - No service except GX

Last updated 7:00 Tue. 28th Jan.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Libya currently can be reached via our globalexpress service.

Somalia

Last updated 7:00 Tue. 28th Jan.

There is currently no service to this country / territory.

Syria

Last updated 7:00 Tue. 28th Jan.

There is currently no service to this country / territory.

Ukraine - Partially suspended

Last updated 7:00 Tue. 28th Jan.

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

  • Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
  • Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
  • Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol

The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Venezuela

Last updated 7:00 Tue. 28th Jan.

Service is suspended until further notice for our globalexpress, globalpriority, globalvalue and globaleconomy services.

Parcels should not be accepted and if sent will be returned to sender.

We will remove the suspension when we are able to recommence services with Venezuela.

 

Yemen - No service except GX

Last updated 7:00 Tue. 28th Jan.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Yemen currently can be reached via our globalexpress service.