The table below shows the current advisory and suspended service changes in place across the UK. These messages are reviewed daily.
| Message Status | Issue | Date Raised | Details |
|---|---|---|---|
| Service Guarantee Suspension | Adverse Weather | 26 November 2021 |
Delivery delays in the Shetland Isles and Perth areas, due to forecasted adverse weather from storm Arwen on the 26th and 27th November. Affecting the below postcodes:
|
Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.
|
Important Notices:
|
Last updated 25th October 2021
Table A - These are countries that currently have service guarantees in place
| Country | ISO |
|---|---|
| Ireland | IE |
The current COVID-19 pandemic has affected deliveries to all parts of Europe and therefore, in order to keep you up to date with the latest information, changes that affect delivery are covered in the following 4 tables;
Table 1 - These are countries that currently have no service and are completely suspended
|
Country |
ISO |
Status |
Last Updated |
Ref |
|---|---|---|---|---|
|
Currently, there are no countries with a complete suspension (i.e. no ability to deliver parcels) |
||||
Table 2 - These are countries / areas within countries that are currently suspended on a temporary basis due to COVID-19 (or other localised issues) - deliveries are still being made, but delays can be expected
| Country | ISO | Status | Products | Last Update Received | Ref | Last Reviewed |
|---|---|---|---|---|---|---|
Table 3 - Countries where there are infrequent delivery services - where Parcelforce has had a reduction in export frequency from a normal higher frequency per week - these destinations remain open and parcels are being delivered.
|
Country
|
ISO
|
Frequency
|
Ref
|
|---|---|---|---|
| Albania | AL | Once a week | 110 |
|
Bosnia & Herzegovina
|
BA
|
Once a week
|
110
|
|
Gibraltar
|
GI
|
Twice a week
|
110
|
|
Montenegro
|
ME
|
Once a week
|
110
|
|
Serbia (and Kosovo)
|
RS
|
Once a week
|
110
|
|
Ukraine
|
UA
|
Once a week
|
110
|
Table 4 - Countries that are in Lockdown or Specific areas in Lockdown (i.e. deliveries are still taking place but are additionally delayed by increased restrictions)
|
Country |
ISO |
Status |
Status / Areas Affected |
Last Update Received |
Ref |
Last Reviewed |
|---|---|---|---|---|---|---|
| New Caledonia | NCL | COVID-19 Restrictions/ no signature | Strict lockdown in place | 7th September 2021 | 752021 | 7th September 2021 |
| Austria | AU | COVID-19 Restrictions | Pandemic impacting mail operations | 14 October 2021 | 812021 | 14 October 2021 |
Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.
|
Important Notices:
|
Table A - These are countries that currently have service guarantees in place
| Country | ISO |
|---|---|
| Japan | JP |
| Singapore | SG |
| Canada | CA |
| Norway | NO |
| Ukraine | UA |
| Taiwan | TW |
The current COVID-19 pandemic has affected deliveries to large parts of the world outside Europe and therefore, in order to keep you up to date with the latest information, changes that affect delivery are covered in the following 3 tables;
Table 1 - These are countries that currently have no service and are completely suspended
| Country | ISO | Status | Products | Last Changed | Additional Information | Ref |
|---|
Table 2 - These are countries / areas within countries that are currently suspended on a temporary basis due to COVID-19 (or other localised issues) - new routes are being sought to take globalpriority and globalvalue parcels.
| Country | ISO | Status | Products | Last Changed | Additional Information | Ref |
|---|---|---|---|---|---|---|
| Nauru | NRU | Service Temporarily Suspended |
globalpriority
globalvalue
|
4th Nov 2021 | Service is suspended due to carrier issues | 832021 |
| Kiribati | KIR | Service Temporarily Suspended |
globalpriority
globalvalue
|
9th July 2021 | Service is suspended due to carrier issues | 582021 |
| Tuvalu | TUV | Service Temporarily Suspended |
globalpriority
globalvalue
|
9th July 2021 | Service is suspended due to carrier issues | 592021 |
| Grand Cayman | KY | Service Temporarily Suspended |
globalpriority
globalvalue
|
17th August 2021 | Service is suspended due to carrier issues |
Table 3 - Countries that are subject to infrequent despatches - parcels are held safely in our hubs until time to despatch - all destinations are open
Note: This table relates to globalpriority and globalvalue services only - globalexpress is not affected
| Country | ISO | Frequency | Last Changed | Ref |
|---|---|---|---|---|
| Antigua | AG | Twice a week | 07 January 2021 | - |
| Argentina | AR | Once a week | 07 January 2021 | 110 |
| Ascension Island & St Helena | SH | Infrequent (The situation is likely to be ongoing until Airport/runway rebuilding work is complete) | 23 June 2021 | 212018AO |
| Bahamas | BS | Once a week | 07 January 2021 | - |
| Barbados | BB | Twice a week | 07 January 2021 | - |
| Belarus | BY | Twice a week | 30 April 2021 | 110 |
| Bermuda | BM | Twice a week | 07 January 2021 | - |
| Bolivia | BO | Once a week | 07 January 2021 | - |
| Brazil | BR | Once a week | 07 January 2021 | 110 |
| Brunei Darussalam | BN | Every 6 weeks | 24 May 2021 | - |
| Central African Republic | CF | Once a week | 01 July 2020 | 110 |
| Chile | CL | Twice a week | 01 July 2020 | 110 |
| Cuba | CU | Once a week | 07 January 2021 | - |
| Dominican Republic | DO | Once a week | 07 January 2021 | - |
| Ecuador | EC | Once a week | 07 January 2021 | - |
| Guyana | GY | Once a week | 17 Nov 2021 | |
| India | IN | Three times a week | 30 April 2021 | 110 |
| Grenada | GD | Once a week | 07 January 2021 | - |
| Jamaica | JM | Twice a week | 07 January 2021 | - |
| Kenya | KE | Once a week | 01 July 2020 | 110 |
| Laos | LA | Twice a week | 6th May 2021 | - |
| Mauritius | MU | Once a week | 18 November 2020 | 110 |
| Pakistan | PK | Once a week | 30 July 2020 | 110 |
| Paraguay | PY | Once a week | 07 January 2021 | - |
| Russia | RU | Once a week | 01 July 2020 | 110 |
| Samoa | WS | Once a week | 02 November 2020 | 110 |
| Sri Lanka | LK | Once a week | 01 July 2020 | 110 |
| St Kitts & Nevis | KN | Once a week | 07 January 2021 | - |
| St Lucia | LC | Once a week | 07 January 2021 | - |
| Uganda | UG | Once a week | 01 July 2020 | 110 |
| Uruguay | UY | Every 2 weeks | 07 January 2021 | 110 |
| Zambia | ZM | Once a week | 01 July 2020 | 110 |
Start date: 22nd September 2021
End date: Ongoing
Latest update: 29th September 2021
Australian Post has update that positive cases of COVID have been detected at their Melbourne Office of Exchange, so it is to be closed for deep cleaning over next few days. The region has also been affected by the recent Earthquake, so structural checks will need to take place at the OE.
As result, operation for all inbound mail due for Melbourne during this period will be affected, while other offices of exchange in Brisbane and Sydney continue to process mail items at this time, subject to previously announced COVID restrictions.
Start date: 14 November 2021
Latest update:22 November 2021
End date: Ongoing
Incident: Flooding
Latest Update
Canada Post has informed that a state of emergency has been declared for the province of British Columbia, due to adverse weather conditions including flooding, rockslides and mudslides which is affecting ground transportation and delivery operations across western Canada for all mail types. As result, delivery delay is to be expected for the region.
Start Date: 20th August 2021
End Date: Ongoing
Latest Update: 10th September 2021
China Post has notified of significant delays in processing at their major airports (Shanghai and Beijing). Connectivity to Guangzhou has been temporarily suspended by carriers and we don’t expect this to restart for a minimum of 7 days.
These delays are due to the additional disinfection process, recently introduced to combat COVID-19. Many airlines have already cancelled flights to Shanghai airport, but we will endeavour to maintain service until notified differently by the authorities. The situation could change with short notice, we are monitoring our carriers and we will offer further updates as the situation changes.
We are seeking alternative options to deliver items as quickly as possible, but please expect delays for items sent on any of our services to China.
Delays to the EU
Items are leaving the UK on time but we are experiencing delays to the following countries: Bulgaria, Croatia, Czech Republic, Greece, Ireland, Italy, Lithuania, Poland, Portugal and Slovenia. This applies in particular to our postal services including Euro Economy and Global Priority. We are working with our postal partners to maintain services across the EU. However, delays should be expected as a result of Covid-19 measures.
Customers may also experience delays as a result of the time needed to process items through customs in each country. We are working with our delivery partners abroad to ensure as many items as possible are delivered without delay. Should your parcel be caught up in these delays we recommend you check the tracking information (if part of the service you have purchased) and monitor the latest service updates which can be found on our website
Last Posting Dates 2021
Please be aware that due to changes to customs handling in the EU since 1 July 2021, we are experiencing longer transit, processing and delivery times to some EU countries. As a result, our last recommended posting dates 2021 to some EU countries may be slightly earlier than previous years. Please visit https://www.parcelforce.com/sending-parcel/last-posting-dates for the latest updates.
Customs declarations
Please note: Each destination is responsible for setting their own import controls on restricted goods. Customers are advised to identify whether items being imported into a specific destination will require licences/certificates or incur additional charges. To identify specific Country requirements, please visit our individual country pages here https://www.parcelforce.com/worldwide-directory
IOSS HS Code Restrictions
The Irish Custom authority has notified us that they have relaxed their import controls on certain goods and HS codes. Customers sending items to Ireland via IOSS are advised to check the latest restricted HS Tariff codes implemented by Irish Customs. To access the list of restricted HS Tariff codes, please visit our Ireland Page https://www.parcelforce.com/worldwide-directory/ireland?account=0
The table below shows the current advisory and suspended service changes in place outside the UK. These messages are reviewed daily.
| Available |
europriority euroeconomy |
19 October 2021 |
Please be aware that services may be subject to delay in the destination country due to both new customs clearance processes and the ongoing Covid-19 measures. |
|
Service Temporarily Suspended |
europriorityimport service |
19 October 2021 |
Recent changes in customs clearance processes mean that we continue to implement further system updates to support our europriorityimport service.
Our europriorityimport service will be temporarily unavailable from 18 January 2021 until these updates are completed.
We will keep you updated on the progress of this.
Any existing parcels in our network are being processed as quickly as possible.
Guidance on the required customs data and documentation can be found here.
We apologise for any inconvenience caused. Thank you for your patience and understanding.
|
| Advisory |
Return to Sender Process for Account Customers |
19 October 2021 |
We may need to return your parcels for one of the following reasons: (1) Insufficient Customs data and/or export documentation provided. (2) Sending Prohibited or Restricted Goods (3) The item could not be delivered in destination country. |
Imports into the UK
We are processing both GLS and postal imports with traffic flowing in both cases. Whilst there have been some short-term delays, items where duties, taxes and charges need to be paid are being processed through the depot network and recipients will be notified accordingly.
Where import items and in particular GLS imports require customs clearance these are flowing through the network but can be subject to delay due to import documentation requirements.
Start date: 1 October 2021
End date: To be advised
Latest update: 15 November 2021
Thailand Post has updated that the flood waters in the following postcode areas have subsided, meaning that mail operations and delivery of postal items are now back to normal: 18xxx, 23xxx, 25xxx, 30xxx, 36xxx.
However, the following postcode areas are still affected by the flooding with likely delivery delays to: 10130, 10280, 10290 11xxx, 12xxx, 13xxx, 14xxx, 16xxx 34xxx 40xxx, 44xxx, 45xxx 60xxx, 61xxx, 65xxx, 66xxx 72xxx, 73xxx, 76xxx 80xxx, 86xxx
Thai Post will provide an update when the situation returns to normal.
The following list of countries are those Parcelforce has no current capability to reach, or we have a limited service via globalexpress
| Country | ISO | Service Capability | Details |
|---|---|---|---|
| Afghanistan | AF | No Service except for globalexpress to some locations |
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.
However, Afghanistan currently can be reached via our globalexpress service.
|
| Dominica | DM | No service | There is currently no service to this country / territory. |
| Guinea-Bissau | GW | No service | There is currently no service to this country / territory. |
| Kiribati | KIR | Service Temporarily Suspended for
globalpriority |
Service is suspended due to carrier issues |
| Libya | LY | No Service except for globalexpress to some locations |
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.
However, Libya currently can be reached via our globalexpress service.
|
| Somalia | SO | No service | There is currently no service to this country / territory. |
| South Sudan | SS | No service | There is currently no service to this country / territory. |
| St Christopher St Kitts & Nevis | KN | No service | There is currently no service to this country / territory. |
| St Vincent & The Grenadines | VC | No service | There is currently no service to this country / territory. |
| Syria | SY | No service | There is currently no service to this country / territory. |
| Tuvalu | TUV | Service Temporarily Suspended for
globalpriority |
Service is suspended due to carrier issues |
| Ukraine | UA | There is full service to the whole country, except the Crimea region and other Oblasts as shown in the next column |
There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;
Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol
The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached here
|
| Venezuela | VE | No service |
Service is suspended until further notice for our globalexpress, globalpriority, globalvalue and globaleconomy services.
Parcels should not be accepted and if sent will be returned to sender by the Venezuelan authorities.
We will remove the suspension when we are able to recommence services.
|
| Yemen | YE | No Service except for globalexpress to some locations |
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.
However, Yemen currently can be reached via our globalexpress service.
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