Service Updates

UK

Normal deliveries and collections will take place in all parts of the UK today.

International

We are currently delivering parcels to more than 240 international destinations. If there are any service issues, they appear below;

Service Issues:

Australia - Bush Fires (New South Wales)

Last updated 7:00 Sun. 13th Oct.

Australia Post have informed us that due to bushfires across the Eastern half of Rural New South Wales there is an impact on the collection and delivery of all parcel products across the state.

In particular, postcode area 2469 (Bonalbo, Chatsworth, Mallanganee, Old Bonalbo, Tabulam and Rappville) has been severely affected, but other areas are also affected.

There will also be an impact on parcel flows in and out of Australia due to issues transporting to/from the areas affected.

We are unable to confirm how long this situation will be in place for, so will advise when we have been made aware.

Brazil - Customs Delays

Last updated 7:00 Sun. 13th Oct.

Update: 21 March 2019

Delays into Brazil due to customs checking issues have continue to persist since October 2017. Prior delays were resolved in 2018, but normal service has not yet resumed.

Our globalpriority and globalvalue products continue to be affected, however, our globalexpress product is working normally as an alternative product.

As always, further updates will be made when these become available.

Channel Islands - Operational issues

Last updated 7:00 Sun. 13th Oct.

Since 06 September we have experienced disruptions with ferry services between UK Mainland and Channel Islands due to a number of factors including (1) planned maintenance of vessels (2) replacement vessel capability and (3) tidal restrictions for ferries.  

As a result, there is a potential for delivery delays for our parcels of up to 48 hours at times during the week. The planned activities are expected to last till end of October subject to confirmation nearer the time.

We will provide further updates when available from the ferry operator(s). 

Hong Kong - Parcel Disruption

Last updated 7:00 Sun. 13th Oct.

Hong Kong Post have informed us that following a series of public events, a number of blocked streets and congested transportation networks across major areas of Hong Kong have prevented normal parcel delivery since 01 October 2019. 

The disruption is expected to continue for several days, hence delivery delay can be expected but we have no indication on the likely duration of these delay at present.

Japan - Typhoon Hagibis

Last updated 7:00 Sun. 13th Oct.

Japan Post has informed us that Haneda and Narita Airports (HND, NRT) will close due to the expected powerful 'Super-typhoon' No.19 (Hagibis), which will hit the Eastern side of Japan on 12 October 2019.

Although the airport will resume operations on or just after 13 October. Japan Post is making at every effort to ensure the delivery and dispatch of international mail items by using alternative routes into the country less affected.

It is however, expected there will be a delay due to this weather event. 

Philippines - Operational Issues

Last updated 7:00 Sun. 13th Oct.

Philippine Post are currently experiencing problems with international dispatches by air. The processing of outgoing and incoming international mail dispatches will be delayed until further notice.

As result, mail delivery in the Philippines can expect delay with no indication of the likely duration at present.  

The situation is being urgently addressed and a further update will be provided once further details are provided from the Post.

 

Saudi Arabia - Customs Delays

Last updated 7:00 Sun. 13th Oct.

Our delivery partner have advised us that on the globalexpress service, Saudi customs have increased inspections on all shipments through the Dammam gateway (KFIA) and the Batha border and causeway. This has meant that they are unable to provide a confirmed transit time for destinations in that country. Therefore we have to suspend the service guarantee until we are advised otherwise. 

An update will be provided when further information has been made available. 

South Africa & Namibia - Operational Delays

Last updated 7:00 Sun. 13th Oct.

Update: 12 August 2019

Although the situation in South Africa (and indirectly Namibia) has improved during the past few months, there continues to be delays on parcels of up to 15 days on parcels being delivered to South Africa addresses and 20 days for Namibia.

We continue to monitor the situation and will update when the situation changes. 

 

Countries we do not currently deliver to

Afghanistan - No service except GX

Last updated 7:00 Sun. 13th Oct.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Afghanistan currently can be reached via our globalexpress service.

Guinea-Bissau

Last updated 7:00 Sun. 13th Oct.

There is currently no service to this country / territory.

Ivory Coast - Partially suspended

Last updated 7:00 Sun. 13th Oct.

There are 14 delivery districts within Cote D'Ivoire (Ivory Coast) and we are currently unable to deliver to 3 of these;

  • Bouake - including regions: Gbeke and Hambol
  • Korhogo - including regions: Bagoue, Poro and Tchologo
  • Odienne - including regions: Folon and Kabadougou

The remaining 11 districts, including Abidjan (capital) are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Libya - No service except GX

Last updated 7:00 Sun. 13th Oct.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Libya currently can be reached via our globalexpress service.

Somalia

Last updated 7:00 Sun. 13th Oct.

There is currently no service to this country / territory.

Syria

Last updated 7:00 Sun. 13th Oct.

There is currently no service to this country / territory.

Ukraine - Partially suspended

Last updated 7:00 Sun. 13th Oct.

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

  • Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
  • Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
  • Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol

The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Venezuela

Last updated 7:00 Sun. 13th Oct.

Service is suspended until further notice for our globalexpress, globalpriority, globalvalue and globaleconomy services.

Parcels should not be accepted and if sent will be returned to sender.

We will remove the suspension when we are able to recommence services with Venezuela.

 

Yemen - No service except GX

Last updated 7:00 Sun. 13th Oct.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Yemen currently can be reached via our globalexpress service.