Service Updates

Thank you for your patience, loyalty and continued support over the last few months during the challenging and unprecedented times that Covid-19 has presented. During this time, we have made the necessary ongoing operational changes, to keep our people and our customers safe, as we deliver the best possible service. We have continually monitored the situation, to get back to business as usual, as quickly as possible, adopting a phased approach and we have reinstated some of our delivery service guarantees on selected services. Full details can be found on Parcelforce.com/coronavirus.

We are still experiencing unprecedented volumes and we thank you as a business for your patience and understanding. Our latest service updates can be viewed below.
 

UK

Any service issues will be detailed below;

Service Issues:

Ad hoc collections

Last updated today at 9:36

Ad-hoc Collections

Please note that due to the high number of collection bookings this week, the next available date will always be shown when booking online. This enables us to effectively manage volumes and ensure our people can operate safely.

We apologise for any inconvenience this may cause and would like to thank you for your patience and understanding during these challenging times.

High volume of parcels affecting deliveries

Last updated today at 9:35

We have received exceedingly high parcel volumes over the Black Friday weekend and the vast majority have been successfully processed and are out for delivery this morning.  

To enable us to effectively manage volumes and ensure our people can operate safely, a small proportion will not go out for delivery today and will be prioritised for delivery tomorrow.

We apologise for any inconvenience this may cause and would like to thank you for your patience and understanding during these challenging times.

UK - (Coronavirus) COVID-19 Service Update

Last updated 7:00 Mon. 30th Nov.
Last Updated 11 September 2020
 
  • Suspension of Sameday Collections

Due to the current situation, we have unfortunately had to suspend sameday collections across the UK until further notice to ensure that all items get delivered.

  • Express24large is now suspended

To enable us to effectively manage volumes and ensure our people can operate safely, our express24large service suspension will remain in place.

We apologise for any inconvenience this may cause.

  • North Essex Depot Opening Hours 

Our North Essex depot has changed its customer opening hours from 8am to 9am effective immediately from 27 May 2020. We are sorry for any inconvenience this may cause.

For details of the updated opening hours please click here.(https://www.parcelforce.com/depot-finder/north-essex-depot).

 

For further information please about our services, please refer to our dedicated coronavirus information page: parcelforce.com/coronavirus

 

International

If there are any service issues, they appear below;

Service Issues:

Europe - (Coronavirus) COVID-19 Service Update

Last updated 7:00 Mon. 30th Nov.

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Important Notices:

  1. All countries across Europe are now under a suspension of service guarantee for delivery speed delays from 16 March 2020 due to the Coronavirus (COVID-19) situation.             (000E)
  1. Most of our European partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  1. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.
  1. We advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here
  1. Following the recent COVID-19 changes, we have re-opened some countries with a reduced frequency due to limited airline capacity. Parcels are currently safely held in our network until such time as they can be despatched. These countries and  frequencies can be found in the panel below.  We anticipate over the coming weeks for frequencies to improve and for parcel delivery speeds to also improve to normal levels. 
Last updated 25 November 2020

The current COVID-19 pandemic has affected deliveries to all parts of Europe and therefore, in order to keep you up to date with the latest information, changes that affect delivery are covered in the following 4 tables;

Table 1 - These are countries that currently have no service and are completely suspended

Country

ISO

Status

Last Updated

Ref

Currently, there are no countries with a complete suspension (i.e. no ability to deliver parcels)

Table 2 - These are countries / areas within countries that are currently suspended on a temporary basis due to COVID-19 (or other localised issues) - deliveries are still being made, but delays can be expected

Country ISO Status Products Last Changed Ref
Romania RO

Areas temporarily closed due to COVID-19 protocols.

137325 Motaieni

437210 Petrova

437390 Viseu de Jos

ALL 12 November 2020 -

Table 3 - Countries that are in Lockdown or Specific areas in Lockdown (i.e. deliveries are still taking place but are additionally delayed by increased restrictions) 

Country

ISO

Status

Status / Areas Affected

Last Updated

Ref

Belgium BE National Lockdown Whole country is now in Lockdown between 02 November and 13 December 12 November 2020 154

Czech Republic

CZ

National Lockdown

Whole country has been in Lockdown since 05 October and will now be extended to 12 December

25 November 2020

144

Denmark

DK

Specific Areas in Lockdown

7 districts in North Denmark (Jutland) have been placed into lockdown until 03 December 

10 November 2020

148

France

FR

National Lockdown

Whole country is in Lockdown until 01 December

02 November 2020

143

Greece

GR

National Lockdown

Parts of Greece are in lockdown from 03 November and the remainder of the country will follow on 07 November for 3 weeks minimum

06 November 2020

145

Greece
Cyprus
GR
CY
Air Traffic Controller Strike  All flights into Greece and Cyprus will be impacted by strike action on 25, 26 & 27 Nov 25 November 2020 159

Ireland

IE

National Lockdown

Whole country is now in lockdown for 42 days (from 21 October 2020 to 02 December)

25 November 2020

137

Latvia

LV

National Lockdown

Whole country is in lockdown until 06 December 2020

10 November 2020

151

Lithuania LT National Lockdown Whole country is in lockdown until 29 November 2020 12 November 2020 152
Malta MT COVID-19 Restrictions Flights to Malta currently severely impacted due to COVID-19 19 November 2020 158
Portugal PT National Lockdown  Whole country is in lockdown on 2 week review until further notice 17 November 2020 157

Slovakia

SK

National Lockdown

Whole country is in partial lockdown (non-essential shops closed)

22 October 2020

139

Slovenia

SI

National Lockdown

Whole country is now in lockdown for 30 days (from 18 November 2020)

18 November 2020

136

Table 4 - Countries where there are infrequent delivery services - where Parcelforce has had a reduction in export frequency from a normal higher frequency per week - these destinations remain open and parcels are being delivered.

Country

ISO

Frequency

Ref

Albania

AL

Once a week

110

Bosnia & Herzegovina

BA

Once a week

110

Gibraltar

GI

Twice a week

110

Montenegro

ME

Once a week

110

Serbia (and Kosovo)

RS

Once a week

110

Ukraine

UA

Once a week

110

Rest of the World - (Coronavirus) COVID-19 Service Update

Last updated today at 11:51

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Important Notices:

  1. All countries globally are now under a suspension of service guarantee for delivery speed delays from 18 March 2020 due to the Coronavirus (COVID-19) situation.                ​​​​​​       (000R)
  2. Most of our global partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  3. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.
  4. We advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here
  5. Following the recent COVID-19 changes, we have re-opened some countries with a reduced frequency due to limited airline capacity. Parcels are currently safely held in our network until such time as they can be despatched. These countries and  frequencies can be found in the panel below.  We anticipate over the coming weeks for frequencies to improve and for parcel delivery speeds to also improve to normal levels. 

Last updated: 01 December 2020

The current COVID-19 pandemic has affected deliveries to large parts of the world outside Europe and therefore, in order to keep you up to date with the latest information, changes that affect delivery are covered in the following 3 tables;

Table 1 - These are countries that currently have no service and are completely suspended

Country ISO Status Products Last Changed Additional Information Ref
Equatorial Guinea EQ Service Suspended
globalpriority
globalvalue
09 November 2020 Destination is closed currently. 147
Laos LA Service Suspended
globalpriority
globalvalue
09 November 2020 Destination is closed currently. 147

Table 2 - These are countries / areas within countries that are currently suspended on a temporary basis due to COVID-19 (or other localised issues) - new routes are being sought to take globalpriority and globalvalue parcels.

Note: Our globalexpress service is still available to these destinations

Country ISO Status Products Last Changed Additional Information Ref
Bahamas BS Service Temporarily Suspended
globalpriority
globalvalue
09 November 2020 Service is suspended due to carrier issues  147
Belize BZ Service Temporarily Suspended
globalpriority
globalvalue
09 November 2020 Service is suspended due to carrier issues  147
Bolivia BO Service Temporarily Suspended
globalpriority
globalvalue
11 September 2020 Service is suspended due to carrier issues 126
Botswana BW Service Temporarily Suspended
globalpriority
globalvalue
15 April 2020 Service is suspended due to carrier issues 087
British Virgin Islands VG Service Temporarily Suspended
globalpriority
globalvalue
28 July 2020 Service is suspended due to carrier issues 115
Dominica DM Service Temporarily Suspended
globalpriority
globalvalue
09 November 2020 Service is suspended due to carrier issues  147
Dominican Republic DO Service Temporarily Suspended
globalpriority
globalvalue
09 November 2020 Service is suspended due to carrier issues  147
Falkland Islands FK Service Temporarily Suspended
globalpriority
globalvalue
22 June 2020 Service is suspended due to carrier issues  108
Guatemala GT Additional Delays All 12 November 2020 Service is additionally delayed after Tropical Storm Eta passed through affecting deliveries 153
Guyana GY Service Temporarily Suspended
globalpriority
globalvalue
09 November 2020 Service is suspended due to carrier issues  147
Haiti HT Service Temporarily Suspended
globalpriority
globalvalue
26 March 2020 Service is suspended due to carrier issues  042
Lebanon LB Service Temporarily Suspended
globalpriority
globalvalue
13 November 2020 Service is suspended due to COVID-19 controls 156
Malaysia MY Service Temporarily Suspended
globalpriority
globalvalue
27 October 2020 Kuala Lumpur, Selangor and Putrajaya regions 142
Mexico MX Customs Delays
globalpriority
globalvalue
10 Novermber 2020 Service will be delayed further by reduced service in Mexican customs until January 2021 150
Mongolia MN Service Temporarily Suspended
globalpriority
globalvalue
08 June 2020 Service is suspended due to carrier issues  021
Pakistan PK Service Temporarily Suspended
globalpriority
globalvalue
30 July 2020 Service is suspended due to carrier issues  117
Paraguay PY Service Temporarily Suspended
globalpriority
globalvalue
07 April 2020 Service is suspended due to carrier issues  083
Samoa WS Service Temporarily Suspended
globalpriority
globalvalue
02 November 2020 Service is suspended due to COVID-19 controls until 22 November 120
St Christopher (St Kitts) & Nevis KN Service Temporarily Suspended
globalpriority
globalvalue
09 November 2020 Service is suspended due to carrier issues  147
Trinidad & Tobago TT Service Temporarily Suspended
globalpriority
globalvalue
31 July 2020 Service is suspended due to COVID-19 controls 119
Turkmenistan TM Service Temporarily Suspended
globalpriority
globalvalue
24 April 2020 Service is suspended due to carrier issues  098
Turks & Caicos Islands TC Service Temporarily Suspended
globalpriority
globalvalue
09 November 2020 Service is suspended due to carrier issues  147
Vanuatu VU Service Temporarily Suspended
globalpriority
globalvalue
01 December 2020 Service is suspended due to COVID-19 controls until 30 December 2020 160

Table 3 - Countries that are subject to infrequent despatches - parcels are held safely in our hubs until time to despatch - all destinations are open

Note: This table relates to globalpriority and globalvalue services only - globalexpress is not affected

Country ISO Frequency Last Changed Ref Additional Information
Argentina AR Twice a week 01 July 2020 110  
Belarus BY Once a week 01 July 2020 110  
Brazil BR Once a week 01 July 2020 110  
Cayman Islands KY Every 2 weeks 11 November 2020 110  
Central African Republic CF Once a week 01 July 2020 110  
Chile CL Twice a week 01 July 2020 110  
India IN Twice a week 01 July 2020 110  
Kenya KE Once a week 01 July 2020 110  
Mauritius MU Once a week 18 November 2020 110  
Pakistan PK Once a week 30 July 2020 110 Currently suspended (see Table 2 above)
Russia RU Once a week 01 July 2020 110  
Samoa WS Once a week 02 November 2020 110 Currently suspended (see Table 2 above)
Sri Lanka LK Once a week 01 July 2020 110  
Uganda UG Once a week 01 July 2020 110  
Uruguay UY Once a week 01 July 2020 110  
Zambia ZM Once a week 01 July 2020 110  

 

 

 

Countries we do not currently deliver to

Afghanistan - No service except GX

Last updated 7:00 Mon. 30th Nov.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Afghanistan currently can be reached via our globalexpress service.

Guinea-Bissau

Last updated 7:00 Mon. 30th Nov.

There is currently no service to this country / territory.

Libya - No service except GX

Last updated 7:00 Mon. 30th Nov.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Libya currently can be reached via our globalexpress service.

Somalia

Last updated 7:00 Mon. 30th Nov.

There is currently no service to this country / territory.

Syria

Last updated 7:00 Mon. 30th Nov.

There is currently no service to this country / territory.

Ukraine - Partially suspended

Last updated 7:00 Mon. 30th Nov.

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

  • Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
  • Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
  • Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol

The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Venezuela

Last updated 7:00 Mon. 30th Nov.

Service is suspended until further notice for our globalexpress, globalpriority, globalvalue and globaleconomy services.

Parcels should not be accepted and if sent will be returned to sender.

We will remove the suspension when we are able to recommence services with Venezuela.

 

Yemen - No service except GX

Last updated 7:00 Mon. 30th Nov.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Yemen currently can be reached via our globalexpress service.