Service Updates

UK

All our drivers are out collecting and delivering as normal today. Any service issues will be detailed below.

Service Issues:

Advisory - London KT1

Last updated today at 7:00

Advisory Notice:

We have been advised that the discovery of an unexploded WWII Bomb on Fassett Road, Kingston-Upon-Thames (close to Kingston University Campus) is impacting access to deliveries and collections in the following postcode area;

  • KT1 2 - Kingston upon Thames, Hampton Wick

A cordon has been placed around the impacted area, making access to other areas for deliveries and collections today and tomorrow more difficult. The local Parcelforce depot will do their utmost to deliver and collect as normal, but they will be subject to delay if there are any impacted deliveries.

International

We are currently delivering parcels to more than 240 international destinations. If there are any service issues, they appear below;

Service Issues:

Brazil - Customs

Last updated today at 7:00

Update: 21 March 2019

Delays into Brazil due to customs checking issues have continue to persist since October 2017. Prior delays were resolved in 2018, but normal service has not yet resumed.

Our globalpriority and globalvalue products continue to be affected, however, our globalexpress product is working normally as an alternative product.

As always, further updates will be made when these become available.

Canada - Flooding

Last updated today at 7:00

Severe flooding since 24 April has affected Northern and Eastern Ontario and Quebec regions making some road inaccessible and causing disruption to delivery operation within the regions.

As a result, some parcels into Canada for delivery in the above region may experience delivery delays until the condition improves.

Further updates will be made when these become available.

Jamaica - Operational Issues

Last updated today at 7:00

Jamaica Post has advised of the need to initiate an emergency closure to their International Parcel Processing Centre in Kingston on 14 May due to noxious fumes circulating inside and outside the facility.

Consequently, all parcels inbound and outbound have been impacted whilst local emergency authorities investigate what happened.

As a result, the processing of outgoing and incoming international parcel dispatches will be delayed.

Update 22 May:  Jamaica Post have confirmed they expect the OE to be fully operational on 07 June. All backlogs generated since 14 May will also be cleared by this date.

Lebanon - Strike Action

Last updated today at 7:00

Lebanon Post have informed us that the workers responsible for mail clearance have been on strike since Friday, 17 May 2019.

As a result of this strike, Parcels are likely to be delayed in reaching their destination. Parcels will continue to be accepted for the near future.

We are unable to confirm how long this strike will last, but will update as soon as we are able to do so.

Philippines - Operational Issues

Last updated today at 7:00

Philippine Post has informed us that it is experiencing major IT issues as at 16 May.

As a result, the processing of outgoing and incoming international parcel dispatches will be delayed. 

We are currently unable to confirm the likely impact of this delay, but will update when we have further information.

San Marino - Strike Action

Last updated today at 7:00

Poste San Marino have informed us that strike action by some of their employees since 13 May 2019 may lead to delays in delivery of letters and parcels.

The Post continues to accept mail & parcel traffic at present in anticipation of normal operation resumption.

Further updates will be made when these become available.

South Africa & Namibia - Operational Delays

Last updated today at 7:00

Update: 13th September 2018

South Africa continues to have extremely long delays in processing import parcels and currently remains in a state of being substantially delayed. Current estimates are that processing is taking longer than 2 weeks and in some cases for some products as long as 5 weeks. Therefore, all services to South Africa are subject to severe delays affecting our globalvalue and globalpriority services. This situation has been compounded by new strike action which recommenced in early September and is planned to last for an indefinite length of time.

This also affects delivery of parcels to neighbouring Namibia.

Our globalexpress service remains unaffected.

Further updates will be provided when they become available.

Countries we do not currently deliver to

Afghanistan - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Afghanistan currently can be reached via our globalexpress service.

Guinea-Bissau

Last updated today at 7:00

There is currently no service to this country / territory.

Iran - Route Suspended

Last updated today at 7:00

Update: 23 April 2019

Due to Operational issues we are currently unable to deliver to Iran as our previous supplier no longer serves a route to Tehran.

We are actively seeking alternative supplier that meets the required standard of parcel / mail integrity and hope to resume delivering parcels to Iran as quickly as possible. 

We will continue to accept customer parcels at present with items to be held at our Offices of Exchange in anticipation of recommenced deliveries soon. Parcels do not need to be returned to sender as this is expected to be short term.

Further updates will be provided when more information becomes available.

 

Ivory Coast - Partially suspended

Last updated today at 7:00

There are 14 delivery districts within Cote D'Ivoire (Ivory Coast) and we are currently unable to deliver to 3 of these;

  • Bouake - including regions: Gbeke and Hambol
  • Korhogo - including regions: Bagoue, Poro and Tchologo
  • Odienne - including regions: Folon and Kabadougou

The remaining 11 districts, including Abidjan (capital) are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Libya - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Libya currently can be reached via our globalexpress service.

Somalia

Last updated today at 7:00

There is currently no service to this country / territory.

Syria

Last updated today at 7:00

There is currently no service to this country / territory.

Ukraine - Partially suspended

Last updated today at 7:00

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

  • Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
  • Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
  • Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol

The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached at:  https://www.parcelforce.com/worldwide-directory

Venezuela - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Venezuela currently can be reached via our globalexpress service.

Yemen - No service except GX

Last updated today at 7:00

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.

However, Yemen currently can be reached via our globalexpress service.