Service Updates

Thank you for your patience, loyalty and continued support over the last few months during the challenging and unprecedented times that Covid-19 has presented. During this time, we have made the necessary ongoing operational changes, to keep our people and our customers safe, as we deliver the best possible service. We have continually monitored the situation, to get back to business as usual, as quickly as possible, adopting a phased approach and we have reinstated some of our delivery service guarantees on selected services. Full details can be found on Parcelforce.com/coronavirus.

We are still experiencing unprecedented volumes and we thank you as a business for your patience and understanding. Our latest service updates can be viewed below.
 

UK

Any service issues will be detailed below;

Service Issues:

UK Service Messages - (Advisory / Suspensions)

Last updated 7:00 Mon. 10th May.

The table below shows the current advisory and suspended service changes in place across the UK. These messages are reviewed daily.

Last Updated: 23rd April 2021
 
Message Status Issue Date Raised Details
       
       

 

 

International

If there are any service issues, they appear below;

Service Issues:

Europe - (Coronavirus) COVID-19 Service Update

Last updated 7:00 Mon. 10th May.

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Important Notices:

  1. All countries across Europe are now under a suspension of service guarantee for delivery speed delays from 16 March 2020 due to the Coronavirus (COVID-19) situation.             (000E)
  1. Most of our European partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  1. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.
  1. We advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here.
  1. Following the recent COVID-19 changes, we have re-opened some countries with a reduced frequency due to limited airline capacity. Parcels are currently safely held in our network until such time as they can be despatched. These countries and  frequencies can be found in the panel below.  We anticipate over the coming weeks for frequencies to improve and for parcel delivery speeds to also improve to normal levels. 

Last updated 6th May 2021

The current COVID-19 pandemic has affected deliveries to all parts of Europe and therefore, in order to keep you up to date with the latest information, changes that affect delivery are covered in the following 4 tables;

Table 1 - These are countries that currently have no service and are completely suspended

Country

ISO

Status

Last Updated

Ref

Currently, there are no countries with a complete suspension (i.e. no ability to deliver parcels)

Table 2 - These are countries / areas within countries that are currently suspended on a temporary basis due to COVID-19 (or other localised issues) - deliveries are still being made, but delays can be expected

Country ISO Status Products Last Update Received Ref Last Reviewed
Croatia HR

 

Croatian Post has updated that due to the recent earthquake, seismic activities are still noted in the affected area. 

Post offices in 44000 Sisak and 44010 Sisak-Caprag and 43 272 Nova Rača are closed.  Delays are still to be expected until further notice. 

 ALL 4 May 2021 072021 4th May 2021

 

Table 3 - Countries where there are infrequent delivery services - where Parcelforce has had a reduction in export frequency from a normal higher frequency per week - these destinations remain open and parcels are being delivered.

Country
ISO
Frequency
Ref
Albania  AL Once a week 110
Bosnia & Herzegovina
BA
Once a week
110
Gibraltar
GI
Twice a week
110
Montenegro
ME
Once a week
110
Serbia (and Kosovo)
RS
Once a week
110
Ukraine
UA
Once a week
110

 

Table 4 - Countries that are in Lockdown or Specific areas in Lockdown (i.e. deliveries are still taking place but are additionally delayed by increased restrictions) 

Country

ISO

Status

Status / Areas Affected

Last  Update Received

Ref

 Last Reviewed
Belgium
BE
National Lockdown
Whole Country is in lockdown until at least 25 April 2021
01 April 2021
 1352020 27 April 2021
France
FR
National Lockdown
 Reinforced measures put in place for whole Country until 19th May 2021 6 May 2021
143
 6 May 2021
Greece
GR
National Lockdown
Parts of Greece are in lockdown with harder restrictions announced on 11 February 2021. It is not clear when lockdown will be lifted. 
11 February 2021
145
 27 April 2021
Lithuania
LT
National Lockdown
Whole country is in lockdown until 31st May 2021
30 April 2021
 392020G 30 April 2021
Malta
MT
COVID-19 Restrictions
Flights to Malta currently severely impacted due to COVID-19
18 March 2021
158
 27 April 2021
Portugal
PT
National Lockdown 
Whole country is in lockdown until at least 1st March 2021 unless otherwise advised.
20 January 2021

 

1442020
 27 April 2021
Slovakia
SK
National Lockdown
 The general lockdown has been extended by 30 days from the 29th April 2021 29 April 2021
1302020
 29 April 2021
Romania  RO COVID-19 Restrictions Local restrictions still remain in place until further notice. 28 April 2021 005 29 April 2021

 

Rest of the World - (Coronavirus) COVID-19 Service Update

Last updated 7:00 Mon. 10th May.

Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels. Please see below for information on sending to specific countries.

Important Notices:

  1. All countries globally are now under a suspension of service guarantee for delivery speed delays from 18 March 2020 due to the Coronavirus (COVID-19) situation.                ​​​​​​       (000R)
  2. Most of our global partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  3. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.
  4. We advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here
  5. Following the recent COVID-19 changes, we have re-opened some countries with a reduced frequency due to limited airline capacity. Parcels are currently safely held in our network until such time as they can be despatched. These countries and  frequencies can be found in the panel below.  We anticipate over the coming weeks for frequencies to improve and for parcel delivery speeds to also improve to normal levels. 

Last updated: 4th May 2021

The current COVID-19 pandemic has affected deliveries to large parts of the world outside Europe and therefore, in order to keep you up to date with the latest information, changes that affect delivery are covered in the following 3 tables;

Table 1 - These are countries that currently have no service and are completely suspended

Country ISO Status Products Last Changed Additional Information Ref
Laos LA Service Suspended
globalpriority
globalvalue
09 November 2020 Destination is closed currently. 147

Table 2 - These are countries / areas within countries that are currently suspended on a temporary basis due to COVID-19 (or other localised issues) - new routes are being sought to take globalpriority and globalvalue parcels.

Note: Our globalexpress service is still available to these destinations

Country ISO Status Products Last Changed Additional Information Ref
Belize BZ Service Temporarily Suspended
globalpriority
globalvalue
09 November 2020 Service is suspended due to carrier issues  147
British Virgin Islands VG Service Temporarily Suspended
globalpriority
globalvalue
28 July 2020 Service is suspended due to carrier issues 115
Guyana GY Service Temporarily Suspended
globalpriority
globalvalue
09 November 2020 Service is suspended due to carrier issues  147
Haiti HT Service Temporarily Suspended
globalpriority
globalvalue
26 March 2020 Service is suspended due to carrier issues. 042
Mongolia MN Service Temporarily Suspended
globalpriority
globalvalue
08 June 2020 Service is suspended due to carrier issues  021
Nicaragua NI Service Temporarily Suspended
globalpriority
globalvalue
01 December 2020 Service is suspended due to carrier issues  161
St Kitts and Nevis KN Service Temporarily Suspended
globalpriority
globalvalue
27 January 2021 Service is suspended due to carrier issues  007
Cayman Islands KY Service Temporarily Suspended
globalpriority
globalvalue
4 May 2021 Service is suspended due to carrier issues   

Table 3 - Countries that are subject to infrequent despatches - parcels are held safely in our hubs until time to despatch - all destinations are open

Note: This table relates to globalpriority and globalvalue services only - globalexpress is not affected

Country ISO Frequency Last Changed Ref
Antigua AG Twice a week 07 January 2021 -
Argentina AR Once a week 07 January 2021 110
Bahamas BS Once a week 07 January 2021 -
Barbados BB Twice a week 07 January 2021 -
Belarus BY Twice a week 30 April 2021 110
Bermuda BM Twice a week 07 January 2021 -
Bolivia BO Once a week 07 January 2021 -
Brazil BR Once a week 07 January 2021 110
Central African Republic CF Once a week 01 July 2020 110
Chile CL Twice a week 01 July 2020 110
Cuba CU Once a week 07 January 2021 -
Dominican Republic DO Once a week 07 January 2021 -
Ecuador EC Once a week 07 January 2021 -
India IN Three times a week 30 April 2021 110
Grenada GD Once a week 07 January 2021 -
Jamaica JM Twice a week 07 January 2021 -
Kenya KE Once a week 01 July 2020 110
Mauritius MU Once a week 18 November 2020 110
Pakistan PK Once a week 30 July 2020 110
Paraguay PY Once a week 07 January 2021 -
Peru PE Once a week 07 January 2021 -
Russia RU Once a week 01 July 2020 110
Samoa WS Once a week 02 November 2020 110
Sri Lanka LK Once a week 01 July 2020 110
St Kitts & Nevis KN Once a week 07 January 2021 -
St Lucia LC Once a week 07 January 2021 -
Uganda UG Once a week 01 July 2020 110
Uruguay UY Every 2 weeks 07 January 2021 110
Zambia ZM Once a week 01 July 2020 110

 

 

 

Customs Delays - EU Countries

Last updated 7:00 Mon. 10th May.
Delays to the EU
Items are leaving the UK on time but we are experiencing significant delays to the following countries: Belgium, Greece, Italy, Netherlands, Portugal, Spain and Sweden. This applies in particular to our postal services including Euro Economy and Global Priority. We are working with our postal partners to maintain services across the EU. However, delays should be expected as a result of Covid-19 measures.
 
Customers may also experience delays as a result of the time needed to process items through customs in each country. We are working with our delivery partners abroad to ensure as many items as possible are delivered without delay.  Should your parcel be caught up in these delays we recommend you check the tracking information (if part of the service you have purchased) and monitor the latest service updates which can be found on our website.
 
Customs declarations
All customers now need to complete and attach a customs declaration (CP72 and/or CN23) when sending goods to all destinations abroad. Otherwise items may be delayed or returned. To avoid delays/returns due to customs compliance please see our help pages:

European Service Messages - (Advisory / Suspensions)

Last updated 7:00 Mon. 10th May.

The table below shows the current advisory and suspended service changes in place outside the UK. These messages are reviewed daily.

Last Updated: 16 February 2021
 
       
Available

europriority

euroeconomy

 16 February 2021

Please be aware that services may be subject to delay in the destination country due to both new customs clearance processes and the ongoing Covid-19 measures.

Service Temporarily Suspended

europriorityimport service

 18 January 2021
Recent changes in customs clearance processes mean that we continue to implement further system updates to support our europriorityimport service.
 
Our europriorityimport service will be temporarily unavailable from 18 January 2021 until these updates are completed.
We will keep you updated on the progress of this.
 
Any existing parcels in our network are being processed as quickly as possible.
 
Guidance on the required customs data and documentation can be found here.
 
We apologise for any inconvenience caused. Thank you for your patience and understanding.
Advisory

Return to Sender Process for Account Customers 

 16 February 2021

We may need to return your parcels for one of the following reasons:

(1) Insufficient Customs data and/or export documentation provided.

(2) Sending Prohibited or Restricted Goods

(3) The item could not be delivered in destination country.

 

 

Imports into the UK

Last updated 7:00 Mon. 10th May.

Imports into the UK

We are processing both GLS and postal imports with traffic flowing in both cases. Whilst there have been some short-term delays, items where duties, taxes and charges need to be paid are being processed through the depot network and recipients will be notified accordingly.

Where import items and in particular GLS imports require customs clearance these are flowing through the network but can be subject to delay due to import documentation requirements.

Indonesia - Earthquake

Last updated 7:00 Mon. 10th May.

Update 2nd March 2021
Last Reviewed: 4th May 2021

Indonesia Post have informed us that an earthquake struck the Indonesia island of Sulawesi, in particular the areas of Mamuju and Majene. Damage has been quite extensive and service have been affected.

Combined with this event has been heavy and prolonged rain causing flooding to Central Java and West Java all of which has affected the postal operations across the country.

The following postcode areas affected will be delayed until normal service resumes.

  1. West Java Province
    • Subang – starting 412xx
    • Indramayu – starting 452xx
    • Majalengka – starting 454xx
  2. Central Java Province
    • Semarang – starting 500xx
    • Pekalongan – starting 511xx
    • Pati – starting 591xx
    • Demak – starting 595xx
    • Kudus – starting 593xx
  3. West Sulawesi Province
    • Majene – starting 914xx
    • Mamuju – starting 915xx

Further updates will be made when these become available. 

010

Countries we do not currently deliver to

List of Countries with limited or no current service level

Last updated 7:00 Mon. 10th May.

The following list of countries are those Parcelforce has no current capability to reach, or we have a limited service via globalexpress

Country ISO Service Capability Details
Afghanistan AF No Service except for globalexpress to some locations 
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.
 
However, Afghanistan currently can be reached via our globalexpress service.
Guinea-Bissau GW No service There is currently no service to this country / territory.
Libya LY No Service except for globalexpress to some locations 
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.
 
However, Libya currently can be reached via our globalexpress service.
Somalia SO No service There is currently no service to this country / territory.
South Sudan SS No service There is currently no service to this country / territory.
Syria SY No service There is currently no service to this country / territory.
Ukraine UA There is full service to the whole country, except the Crimea region and other Oblasts as shown in the next column 
There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;
 
Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol
 
Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch
 
Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol
 
The remaining 21 regions are operating normally at the current time with globalpriority delivery times as stated on the worldwide directory page of this website. The worldwide directory can be reached here
Venezuela VE No service
Service is suspended until further notice for our globalexpress, globalpriority, globalvalue and globaleconomy services.
 
Parcels should not be accepted and if sent will be returned to sender by the Venezuelan authorities.
 
We will remove the suspension when we are able to recommence services.
Yemen YE No Service except for globalexpress to some locations 
Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender.
 
However, Yemen currently can be reached via our globalexpress service.