Contact us

Our customer service advisors are available between 8am to 6:30pm Monday to Friday and 8am to 12:30pm on Saturday, excluding UK Public and Bank Holidays

For customers with impaired hearing:

If you would like to contact us using the Relay UK service, dial 18001 03447480019. Our customer service advisors are available 8.00am - 6.30pm Monday to Friday and 8.00am - 12.30pm on Saturday, excluding UK Public and Bank Holidays.

For Welsh speaking customers:

Gall cwsmeriaid sy’n siarad Cymraeg gysylltu â ni ar 0344 800 5550

Delivery Options

We take our responsibility towards disabled customers very seriously. If you need more time to get to the door or for us to knock louder, then please set your requirements in the Royal Mail App. This will apply to the whole household and as we are part of the same Group, Parcelforce Worldwide will also follow these instructions. Follow the link below for more information.

Change delivery options

Did a member of our staff go the extra mile?

Every day, our staff up and down the country work hard to deliver an excellent service. 

If one of our staff has made a difference for you, we'd love to hear why.

While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.

Say 'Thanks'