Help and advice

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General Prohibitions and Restrictions
Customs and export guidelines
Size and weight guide
What to do if a driver refuses to collect your parcel
Packaging guidelines
Making a compensation claim
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How can I track my parcel?
Can I track all Parcelforce Worldwide services?
What does my tracking description mean?
I’m tracking my Royal Mail parcel, how do I contact Royal Mail?
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Tracking number formats
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How are customs fees calculated?
How to pay a customs charge
Missed an attempted delivery
Redelivery options
Delivery times
My local depot/Post office address and opening hours
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Account prohibitions and restrictions
What to do if a driver refuses to collect your parcel
Query about an existing claim
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Same day service for pallet collection
Number of parcels needed to qualify for globalbulk direct
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