Help and advice

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General Prohibitions and Restrictions
Customs and export guidelines
Size and weight guide
What to do if a driver refuses to collect your parcel
Packaging guidelines
Making a compensation claim
View all Sending help
How can I track my parcel?
Can I track all Parcelforce Worldwide services?
What does my tracking description mean?
I’m tracking my Royal Mail parcel, how do I contact Royal Mail?
Contact us
Tracking number formats
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How are customs fees calculated?
How to pay a customs charge
Missed an attempted delivery
Redelivery options
Delivery times
My local depot/Post office address and opening hours
View all Receiving help
Sameday tracking
Query about your invoice or customer service report
Sameday delivery
Fuel Surcharge Information
Account prohibitions and restrictions
What to do if a driver refuses to collect your parcel
View all Account help

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