Help and advice

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General Prohibitions and Restrictions
Customs and export guidelines
Size and weight guide
What to do if a driver refuses to collect your parcel
Packaging guidelines
Making a compensation claim
View all Sending help
How can I track my parcel?
Can I track all Parcelforce Worldwide services?
What does my tracking description mean?
I’m tracking my Royal Mail parcel, how do I contact Royal Mail?
Contact us
Tracking number formats
View all Tracking help
How are customs fees calculated?
How to pay a customs charge
Missed an attempted delivery
Redelivery options
Delivery times
My local depot/Post office address and opening hours
View all Receiving help
Where can I find my account number and contract number
Help with registering on our website
Help with logging into our website
Problem or enquiry
Online security
How to download my reports and invoices
View all Account help

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