Receiving a parcel

All parcels entering the Parcelforce network from outside the EU are subject to customs checks.

We work closely with the UK customs agencies and recommend using the parcel tracking page in the first instance to check the latest situation with your parcel(s).

Please be aware that during periods of high volume, customs parcel processing may encounter unavoidable delays. To minimise delays around payment of customs charges and handling fees, please click on the "Pay customs charge" button below and follow the process accordingly. 

Missed a parcel delivery?

After an initial attempted delivery, we will automatically attempt redelivery on the next working day if we haven’t left your item at your local Post Office or with a neighbour. You can arrange an alternative redelivery or pick up below.

Your options:

  • Have your parcel redelivered to your current address
  • Redelivered to a different address from £5.50
  • Pick up from your local depot at no additional cost
  • Pick up from your local Post Office from £1.00
Arrange redelivery or pickup