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The Helping Hand Company

Based in Herefordshire, The Helping Hand Company is the worlds’ largest manufacturer of reaching aids and litterpickers. It has also developed a range of pressure care products and aids for daily living.

Its products are ordered by therapy and care teams all over the UK. They work in social services, NHS trusts, councils, care homes and the charity sector. The company’s in-house Logistics Manager, Richard Thomas, is responsible forfulfilling their orders.

With elderly and disabled clients relying on him, successful first time delivery is vital. “Our customers demand a reliable service and that’s what we get from Parcelforce Worldwide. I know I can trust them to deliver our customer promise.”

Richard is delighted with the level of communication he receives from staff at all levels of the organisation. “Our Account Manager Wendy Thomas is incredibly proactive. I know that I will always get an answer.”

With a volume in excess of 100 parcels per day, Richard needs a carrier that can manage large volumes. “Our collection driver understands our business and never lets me down. And his 7.5 tonne vehicle provides the capacity to ensure all our parcels enter the pipeline the same day, even in our busiest periods.”

Why more people choose Parcelforce Worldwide

"Our collection driver never lets me down. His 7.5 tonne vehicle provides the capacity to ensure all our parcels enter the pipeline the same day, even in our busiest periods."

The Helping Hand Company — Richard Thomas, Logistics Manager