Information to support your parcel sending requirements

Our Conditions of carriage can be found here. Effective from March 2020

Information about our pricing and surcharges, including fuel and zonal

Packaging, how to measure parcels and maximum weights and sizes

Prohibited and restricted items for account customers

Compensation, refunds for delay, delivery speed guarantee delivery exceptions

Range of UK services for account customers with delivery from next day

Range of international services, country guides and exporting/importing guidance

Dashboard, delivery notifications, My Parcel Live and Parcelforce app

Including UK & international services, Pricing and Conditions of carriage