Useful guides
We have a range of PDF guides below to help you with your parcel sending requirements, including our UK and International services, Pricing Guide, Prohibitions & Restrictions, Packaging and Conditions of Carriage.
UK and International services guide
Key information about our UK and International services all in one place.
International services guide
Key information about our International services.
Pricing and Surcharges
All surcharges, except for fuel surcharges, can be found in our Additional services and surcharge guide.
Conditions of Carriage
This document sets out Parcelforce Worldwide's General Conditions of Carriage ("Conditions of Carriage").
How to use our services
To make it easy for you to send your parcels straight away, we also have a useful ‘How to use our services guide’ packed with handy tips and you’ll find advice on everything from packing your parcel and arranging a collection, to understanding your invoice. If you have any questions, remember you can contact your Account Manager at any time.
Links to other useful PDFS
Prohibitions and Restrictions (PDF)
Postcode Exceptions List for UK Zones (PDF)
List of UK postcodes by Zone (PDF)
Delivery Speed Guarantee Exceptions (PDF)
Packaging Guidelines (PDF)
WDM Online™ Shipping System Guide (PDF)
Dashboard User Guide (PDF)
Calculating Volumetric Weight (PDF)
Universal Postal Union (UPU) - prohibitions and restrictions by country (PDF)
