From drivers and customer services agents to hub operatives and sales advisors, we’re a pretty diverse team at Parcelforce Worldwide. There’s a lot going on behind the scenes that keeps our service ticking over and, without the hard work and dedication of all our staff, we wouldn’t have as many happy customers as we do.
To introduce you to some of the faces behind the brand, we’re posting profiles of employees from across Parcelforce Worldwide. Want to know what funny stories our drivers have, or hear about any brushes with fame in our management team? We’ll be sharing all that and more in our '60 seconds with' interviews.
As well as winning the prestigious Royal Mail Chairman’s Award for Excellence for Best Colleague in 2014 and National Employee of the Year in 2013, Douglas has done a lot for charity, including leading a fundraising campaign for the Lymphoma Association. He was also awarded the British Empire Medal in the Queen’s New Year’s Honours List 2015 for services to Royal Mail, scouting and the community. He’s recently appeared as an extra in a Royal Shakespeare Company production of King Lear, treading the boards on the legendary stage in Stratford-upon-Avon as one of King Lear’s knights.
Find out more about Douglas and his experience working for Parcelforce Worldwide below
Home town: Born in Coventry, lived in Kenilworth for the last 20 years
Place of work: Parcelforce Worldwide National Hub, Coventry
Job: Hub operative/customer service advisor/tour guide
Day-to-day duties: Finding lost parcels for customers, finding parcels with missing labels, reuniting parcels with correct customer, assisting Parcelforce Worldwide depots and call centres with many and varied enquiries. Carrying out regular tours of the site (at the National Hub and International Hub) for existing customers, prospective customers and staff from other locations.
Hobbies: Scouting, gardening, theatre, books
Favourite holiday destination: South Africa
What you love most about your job: Helping people
Any funny work stories? Helped to organise a charity event: Walnut Bowls!
Can’t live without: Converse – Red high-top Chuck Taylor All Stars (and of course my wife, Yvonne!)
Claim to fame: Princess Anne once made me a cup of tea in her kitchen!
Describe yourself in one word: Loyal
How does Parcelforce Worldwide go the extra mile for customers? Trying our best to make sure that packages marked as being for special occasions such as weddings and funerals are delivered in time. Stay posted to find out who will be next in the ’60 seconds with’ hot seat!
Whether you’re sending a package globally or having something delivered to your door from overseas, chances are that it will go via the Import or Export team of the International Hub in Coventry, where it will be sorted and screened by our brilliant team of Parcelforce Worldwide professionals.
There’s more to us than parcel delivery. We’re also a company made up of interesting, talented and passionate people, and have all sorts of funny stories and experiences to share. That’s why we started our ’60 seconds with’ series – to introduce you to some of the faces behind the brand, and show you a little bit more about what goes on behind the scenes
At Parcelforce Worldwide, we're pretty proud of the fact that so many of our employees go on to stay with us for a long time. In our workforce, we’ve got staff who’ve celebrated 10, 20 and even 30 years at the company. But none have been with us as long as Del Warner, who marked his 50th anniversary earlier this year.
Find out more about how Parcelforce Worldwide can support your business' growth. Whether you are sending in the UK or across the globe.
There were a record number of small businesses started during the pandemic; the 'Shop Local' advice of each lockdown has grown into shoppers' preferred buying method; and last Black Friday witnessed the boycotting of some of the world's biggest brands - including Amazon - with many independent retailers donating to charity and planting trees as part of a renewed drive against consumerism. All this has meant one thing for SMEs: growth. But this growth also means the competition is higher than ever.
E-commerce has always been a fast-growing and ever-changing industry, but never more so than over the past couple of years.
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