Coronavirus (Covid-19)


Additional charges for business parcels

In the rapidly evolving situation regarding Coronavirus (COVID-19), we are continuing to work very closely with our airline partners to maintain our overseas delivery services. We are pleased to tell you that we have secured capacity to operate the service to most destinations.

However, as passenger numbers reduce, the number of available flights to some destinations has also reduced significantly. As a result, there is now a considerable reduction in airline capacity for parcels and freight to certain destinations.  We have sourced capacity with new suppliers but unfortunately, these suppliers cannot meet our current cost levels.

Therefore, we now need to apply the additional charges as detailed below for customers who hold a business contract with us.  These additional charges are per kilo and will be applied to all parcels shipped to the destinations on or before the effective dates, as shown below.

The table below will be updated each day so you can see the most up to date information. Please note that this page is the primary mechanism for keep our contract customers updated on International service surcharges during this extraordinary set of circumstances.

We will ensure that any charges are removed as soon as our normal service recommences.

Service updates

Please also note that the suspension of service guarantee remains in force worldwide.

Full updates about our services, can be found at parcelforce.com/service-updates

This page is updated frequently, and we recommend that this is viewed to check the situation for each destination, before parcels are despatched.

Full information on how we are responding as a business to the Covid-19 situation, can be found on parcelforce.com/coronavirus

Covid-19 Additional charges for globalpriority parcels

Destination Date of notice Effective date on or before Additional charge per kilo Date additional charge updated / removed
Argentina 09/04/2020 14/04/2020 £3.95  
Australia 27/03/2020 30/03/2020 £2.75  
Brazil 14/05/2020 12/05/2020 £5.05  
Brunei 28/07/2020 03/08/2020 £3.24  
Canada 27/03/2020 30/03/2020 £1.80  
Caribbean region* 20/03/2020 12/05/2020 £4.20  
China 27/03/2020 30/03/2020 £1.20  
Colombia 09/04/2020 14/04/2020 £2.35  
India 07/03/2020 08/03/2020 £3.15  
Japan 01/04/2020 01/09/2020 £3.80 Surcharge updated from £2.80
Malaysia 15/06/2020 16/06/2020 £2.00  
Maldives 28/07/2020 03/08/2020 £3.15  
Mexico 09/04/2020 14/04/2020 £2.95  
New Zealand 07/03/2020 04/05/2020 £5.80 Surcharge updated from £3.55
Peru 28/07/2020 03/08/2020 £3.20  
Saudi Arabia 24/04/2020 28/04/2020 £2.85  
South Africa 07/03/2020 08/03/2020 £1.50  
South Korea 07/03/2020 08/03/2020 £3.15  
Taiwan 21/04/2020 27/04/2020 £3.50  
Thailand 12/05/2020 13/05/2020 £2.00  
UAE 07/03/2020 08/03/2020 £3.00  
USA 20/03/2020 13/07/2020 £2.65 10/07/2020

* ANGUILLA, ANTIGUA & BARBUDA, ARUBA, BAHAMAS, BARBADOS, BERMUDA, BONAIRE, SINT EUSTACIUS & SABA, BRITISH VIRGIN ISLANDS, CAYMAN ISLANDS, CUBA, CURACAO, DOMINICA, DOMINICAN REPUBLIC, GRENADA, GUADELOUPE, JAMAICA, MARTINIQUE, MONTSERRAT, PUERTO RICO, SAINT BARTHELEMY, SAINT MARTIN, SINT MAARTIN, ST CHRISTOPHER (ST KITTS) & NEVIS, ST LUCIA
ST VINCENT & GRENADINES, TRINIDAD & TOBAGO, TURKS & CAICOS ISLANDS, US VIRGIN ISLANDS.

For Haiti there is currently no service for these destinations - please check the Live Service Update page for more details. If a route opens, these surcharges will apply.

Service Updates

UK

Normal deliveries and collections will take place today

International

Normal deliveries and collections will take place today

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