Contact us

We have a range of support services to help you, from self-service tools to help pages on all aspects of parcel delivery. 

 

 

 

 

Our Customer Support services are unavailable while we carry out an essential technology update. Please get back in touch once our usual Customer Support services resume at 8am on 13 July. Thank you.

Find quick solutions to delivery queries

Track a delivery

Track parcel deliveries in the UK and overseas with Royal Mail Track and Trace. 

Track an item
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Arrange a redelivery

Missed your parcel and need it redelivered? Arrange a redelivery here.  

Book a redelivery
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Received a fee to pay card?

Pay customs charge fees for your deliveries online with Parcelforce and Royal Mail. 

Pay a fee

Find help to common delivery questions

Tracking help

If you’ve sent a parcel with us, find out how to check in on its status and keep track of its UK or international delivery journey. 

How can I track my parcel? 
What does the tracking description mean?
Track your parcel
See more tracking help

Receiving help

Missed a delivery or need to collect your parcel from us? Discover advice for receiving your parcels and deliveries here.

Missed an attempted delivery? 
Local collect parcels 
Redelivery options
My local depot/Post office address and opening hours
See more receiving help

Still need to get in touch? 

Speak to an agent

Our customer service advisors are available from 8.00am - 6.30pm Monday to Friday and 8.00am - 12.30pm on Saturday, excluding UK Public and Bank Holidays.

Tel: 03457 740 740

For customers with impaired hearing 

Contact us using the Relay UK service from 8.00am - 6.30pm Monday to Friday and 8.00am - 12.30pm on Saturday, excluding UK Public and Bank Holidays.

Tel: 18001 0344 748 0019

For Welsh speaking customers

Gall cwsmeriaid sy’n siarad Cymraeg gysylltu â ni ar.

Tel: 0345 746 8469

More ways to check in with us

Woman carrying parcels

Email us webform

Fill out our contact form and we’ll aim to respond within 2 days; however, this may take longer during busy periods. Multiple messages won’t speed up our response and may delay our ability to assist you. Thank you for your patience, we’ll be with you as soon as we can.
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Service updates across our network

Find out if there are any disruptions or delays to our delivery services across the Parcelforce and Royal Mail network. 

Did a member of our staff go the extra mile?

Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.
Woman carrying parcels

Email us webform

Fill out our contact form and we’ll aim to respond within 2 days; however, this may take longer during busy periods. Multiple messages won’t speed up our response and may delay our ability to assist you. Thank you for your patience, we’ll be with you as soon as we can.
Dual branded illustration

Service updates across our network

Find out if there are any disruptions or delays to our delivery services across the Parcelforce and Royal Mail network. 

Did a member of our staff go the extra mile?

Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.
Name
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Language
Not applicable
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Delivery options

We take our responsibility towards disabled customers very seriously. If you need more time to get to the door or for us to knock louder, then please set your requirements in the Royal Mail App. This will apply to the whole household and as we are part of the same Group, Parcelforce Worldwide will also follow these instructions.

Change delivery options