Help and advice
What does the tracking description mean
If you have just tracked your parcel and you are unsure as to what your status or description means then we have included a summary of all the most commonly returned results. Just browse the table below and select the description that you are unsure of, you will then be taken to a page that will provide you with a full description of what it means.
Status/Description
- Address Problem
- Address to collect from PO
- Advised
- Awaiting customs clearance
- Awaiting payment of charges
- Charges to be paid
- Collect from Post office
- Damage recorded
- Delivered
- Delivery attempted
- Forwarded for export
- Handed to RM
- Held
- In progress
- Loaded to delivery vehicle
- Parcel cannot be located
- Received from customs
- Redelivery scheduled
- Returned to sender
Location
If you still require further help, or your tracking description is not included in this table, then don't hesitate to contact us.
