Parcelforce Worldwide is a trading name of Royal Mail Group Limited (“we” or “us”).
This Parcelforce Worldwide Cookies Policy specifically concerns the following websites, operated as part of our Parcelforce Worldwide business, each of which we refer to in this Parcelforce Worldwide Cookies Policy as the “Website”:
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parcelforce.com
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send.parcelforce.com
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claims.parcelforce.com
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parcelforce.net
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tracking.parcelforce.net
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notifications.parcelforce.com
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collections.parcelforce.net
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app.parcelforce.com
We use cookies and similar technologies on the Website including JavaScript tags, pixels, local storage, and web beacons, though for simplicity in this Parcelforce Worldwide Cookies Policy we use the generic term “cookies” to mean all and any of them.
We use cookies for a range of purposes. They help us to present the Website to you, provide important functions, and analyse how you arrive at and use the Website. We also use some cookies to tailor adverts to you when you are on the Website, and when you are browsing other websites.
Cookies provide us with information about how the Website is used so we can keep it as up to date, relevant and error free as possible. Further information about the types of cookies in use on the Website is set out below.
The types and categories of cookies we use
Cookies enable a small amount of data to be stored on your device when you access websites and mobile applications on the internet. Cookies can be either:
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Session cookies - these expire when you close your browser and do not remain on your device; or
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Persistent cookies - these are stored in the longer-term on your device. They are normally used to make sure the site remembers your preferences.
The cookies that we use on the Website can be categorised as follows:
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“Strictly necessary” and “functional” cookies are used to support site navigation, search, login, live chat, language translation and shopping basket features;
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“Performance” cookies support performance analysis; and
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“Targeting or advertising” cookies help us personalise content and tailor advertisements for you.
Your choices in relation to cookies
When you first visit the Website, you will be asked to confirm whether you agree to performance and targeting cookies being placed on your device. You can change your choices at any time by clicking on the “Change Consent Preferences” link at the bottom of the Website.
At the same time, a small number of strictly necessary and functional cookies will be placed on your device automatically in order to allow the Website to function.
Please note that if you choose not to accept cookies, or if you configure your browser settings to reject all cookies (including strictly necessary and functional cookies), certain functions and services on the Website may not be available to you and this will also affect our ability to update the Website to cater for your preferences and improve the Website’s performance.
The types of cookies we currently use on the Website are set out in more detail below:
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Strictly necessary and functional cookies |
Strictly necessary cookies are essential to enable you to move around the Website and use its features and/or services. These cookies allow the Website to provide essential services to you. The Website uses strictly necessary cookies to:
Functional cookies are used to remember information you provide when you browse the Website, as well as your choices. For example, they are used to store your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users. The Website uses functional cookies to:
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Strictly necessary and functional cookies we use on the Website Drupal
F5
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Performance |
Performance cookies allow us to update the Website to cater for user preferences and improve performance. They collect information about how the Website is used, e.g. which pages users visit most often and where error messages are delivered. The Website uses performance cookies to:
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Performance cookies we use on the Website. F5
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Targeting or advertising cookies |
These cookies collect information about your browsing habits on the Website to make advertising both on the Website and other websites you subsequently visit relevant to you and your interests, to limit the number of times those adverts are served to you and to help measure the effectiveness of advertising campaigns. These cookies are provided by third parties, who will also receive information that is collected through use of the cookie. The Website uses targeting or advertising cookies to:
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Targeting or advertising cookies we use on the Website. Adobe AMCVS_###@AdobeOrg AMCV_###@AdobeOrg s_ecid mbox s_cc s_sq demdex dextp dpm ev_sync_dd everest_g_v2 everest_session_v2 Doubleclick DSID test_cookie IDE _fbp fr _ga, _gat, _gid, _gat_GUA_PROD AID Tealium utag_main channelcloser channelflow channeloriginator |
You can also manage many organisations’ cookies used for online advertising at https://www.youronlinechoices.com/uk/your-ad-choices
To find out how to manage your cookies using browser settings for the most popular browsers see below:
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
