Our cookies policy with Parcelforce Worldwide

Parcelforce Worldwide is a trading name of Royal Mail Group Limited (“we” or “us”).

This Parcelforce Worldwide Cookies Policy specifically concerns the following websites, operated as part of our Parcelforce Worldwide business, each of which we refer to in this Parcelforce Worldwide Cookies Policy as the “Website”:

parcelforce.com
send.parcelforce.com
claims.parcelforce.com
parcelforce.net
tracking.parcelforce.net
notifications.parcelforce.com
collections.parcelforce.net
app.parcelforce.com
parcelforce.custhelp.com

We use cookies and similar technologies on the Website including JavaScript tags, pixels, local storage, and web beacons, though for simplicity in this Parcelforce Worldwide Cookies Policy we use the generic term “cookies” to mean all and any of them.

We use cookies for a range of purposes. They help us to present the Website to you, provide important functions, and analyse how you arrive at and use the Website. We also use some cookies to tailor adverts to you when you are on the Website, and when you are browsing other websites.

Cookies provide us with information about how the Website is used so we can keep it as up to date, relevant and error free as possible. Further information about the types of cookies in use on the Website is set out below.

The types and categories of cookies we use

Cookies enable a small amount of data to be stored on your device when you access websites and mobile applications on the internet. Cookies can be either:

Session cookies - these expire when you close your browser and do not remain on your device; or
Persistent cookies - these are stored in the longer-term on your device. They are normally used to make sure the site remembers your preferences.

The cookies that we use on the Website can be categorised as follows:

“Strictly necessary” and “functional” cookies are used to support site navigation, search, login, live chat, language translation and shopping basket features;
“Performance” cookies support performance analysis; and
“Targeting or advertising” cookies help us personalise content and tailor advertisements for you.

Your choices in relation to cookies

When you first visit the Website, you will be asked to confirm whether you agree to performance and targeting cookies being placed on your device. You can change your choices at any time by clicking on the “Change Consent Preferences” link at the bottom of the Website.

At the same time, a small number of strictly necessary and functional cookies will be placed on your device automatically in order to allow the Website to function.

Please note that if you choose not to accept cookies, or if you configure your browser settings to reject all cookies (including strictly necessary and functional cookies), certain functions and services on the Website may not be available to you and this will also affect our ability to update the Website to cater for your preferences and improve the Website’s performance.

The types of cookies we currently use on the Website are set out in more detail below:

Cookie Category	Details
Strictly necessary and functional cookies	Strictly necessary cookies are essential to enable you to move around the Website and use its features and/or services. These cookies allow the Website to provide essential services to you. The Website uses strictly necessary cookies to: Identify you as being logged in to the Website Remember the goods and services you ordered when you get to the checkout page Remember things like information you've entered on order forms when you navigate to different pages during your session on the Website Remember things like service selections you have made which are essential for us to provide you with services you have requested Make sure you connect to the right service on the Website when we make any changes to the way the Website works Identify you as having consented to use of cookies on the Website Functional cookies are used to remember information you provide when you browse the Website, as well as your choices. For example, they are used to store your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users. The Website uses functional cookies to: Remember settings you've applied (such as layout, text size, preferences and colours) Remember selections you have made (such as search functions and results, and goods and services) Apply customised content segments to individual users Apply users' individual service specifications (such as usage or credit allowance) Share information with partners to provide a service on the Website. The information shared is only to be used to provide the service, product or function and not for any other purpose Enable live help services, use of map and location services, video content for playback and site search functionality Share content with social media channels
	Strictly necessary and functional cookies we use on the Website boldchat.com bc.visitor_token bc-visitor-id Drupal has_js F5 BIGipServer~ UK3-CP- RMG10LBR0 1- RMG10LBR0 1~WWW.PAR CELFORCE. COM-WWW- 10_45_76_14_80 OPT_IN_CONSENT OPT_IN_TEMP Google googtrans vimeo.com language vuid
Performance	Performance cookies allow us to update the Website to cater for user preferences and improve performance. They collect information about how the Website is used, e.g. which pages users visit most often and where error messages are delivered. The Website uses performance cookies to: Provide statistics on how the Website is used (including selections that you have made, and goods and services that you have viewed, during your use of the Website) See how effective our adverts are Enable us to track and improve the Website by analysing visitor behaviour and results Improve the management and performance of tags on the Website To collect user opinions and feedback on the Website experience or products offered
	Performance cookies we use on the Website. F5 BIGipServer~ UK3-CP- RMG10LBR0 1- RMG10LBR0 1~WWW.PAR CELFORCE. COM-WWW- 10_45_76_14_80 OPT_IN_CONSENT OPT_IN_TEMP optimizelyPPID RT optimizelyDomainTestCookie optimizelyEndUserId AKA_A2 bc_pv_end optimizelyPPID cookie AWSALB AWSALBCORS vt bm_sv OpenIdConnect.nonce.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx _bcvm_vrid_1883043007484169269 bm_mi OptanonConsent ak_bmsc s_vi P2G.Session.Id locale optimizelyDomainTestCookie ADRUM_BT PFWPostCode129 PFWPostCode154 PFWPostCode173 OptanonAlertBoxClosed
Targeting or advertising cookies	These cookies collect information about your browsing habits on the Website to make advertising both on the Website and other websites you subsequently visit relevant to you and your interests, to limit the number of times those adverts are served to you and to help measure the effectiveness of advertising campaigns. These cookies are provided by third parties, who will also receive information that is collected through use of the cookie. The Website uses targeting or advertising cookies to: Tailor advertising presented on the Website and other websites you visit based on your interests and behaviour Monitor and improve the effectiveness of our adverts Limit the number of times you are shown adverts Personalise your experience of the Website through targeted content and promotions Test changes in the Website’s design and layout to enhance your experience of using it Create a profile for you based on the products and services you’ve used or shown an interest in
	Targeting or advertising cookies we use on the Website. Adobe AMCVS_###@AdobeOrg AMCV_###@AdobeOrg s_ecid mbox s_cc s_sq demdex dextp dpm ev_sync_dd everest_g_v2 everest_session_v2 bing.com _EDGE_V SRCHUID MUID MUIDB SRCHHPGUSR SRCHD SRCHUSR Doubleclick DSID test_cookie IDE Facebook _fbp fr ssm_au_c _js_datr Google _ga, _gat, _gid, _gat_GUA_PROD AID VISITOR_INFO1_LIVE LinkedIn lang bcookie _ga UserMatchHistory lidc li_gc AnalyticsSyncHistory li_mc lms_analytics ssm_au_c li_rm JESSIONID li_theme Tealium utag_main channelcloser channelflow channeloriginator