Help and advice

Explaining your customer service report

There is an explanation of the pricing columns in your customer service report:

Basic charge – this is the charge detailed in your contract for the consignment sent. If you have sent a consignment on a service that is not in your contract, the consignment will be charged tariff rate.

Special charges – this column details the following charges :

  •          Return to Sender
  •          Enhanced compensation
  •          Booking in
  •          3rd party or return collections
  •          Surcharge for items greater than our standard terms and conditions.

 

W/E hand Surcharges – this column details the following charges :

  •          Saturday delivery
  •          Fuel surcharge

 

Zonal  surcharges- this column details the following zonal surcharges

  •          Scottish Highlands and Islands
  •          Northern Ireland
  •          Isles of Scilly
  •          Isle of Wight
  •          Isle of Man
  •          London congestion

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