Help and advice

How do I reconcile my invoices?

Download your invoice or customer service report by logging in to and selecting Reports and invoices from the top navigation.  Select the account you wish to view and select ‘Get reports’

The screen that opens will display all customer service reports and invoices for your chosen account number.

Select the file or range of files you wish you view.

You can choose to open these as CSV files.

On the csv file, the billing reference (T number) quoted on your invoice is loaded into column Y on the Customer Service Report. This will detail all of the consignments that are allocated to the billing reference on your invoice.

If you incur customs taxes or duties when sending via europriority, these will be summarised into destination country on your invoice.  The detail for the consignments that make this up can be found within your invoice support document.

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